In May of 2010 I noticed a large jump in my Bell Express Vu bill. When I checked it, it turns out they started to bill me for the rental of two PVR's. I called to see why, and they said they did an audit of all PVR's and determined that mine were rentals that I wasn't being billed for and that they were being generous to me by not back billing me for the previous two years. Yeah, that is nice I thought, but wait a minute...I bought those PVRs! "Well, you'll have to show proof of purchase." I was told. I couldn't locate the original receipt. Turns out they have it on file because they ask you to send in the original receipt for a promotional rebate (but I don't find this out for another 7 months). I did have my VISA statement from 2 years ago showing the 2 separate PVR purchases and asked them if that would suffice. They said yes. This is now August. They told me it would be 4 to 6 weeks after they received my proof of purchase. September I was still being over billed and countless phone calls later still no resolution. So November I called into cancel my service. This is when I am told that they do have my original receipts of purchace filed on their computers and again no problem, my money will be refunded in 4 to 6 weeks. Well I wasn't going to fall for that again so I asked him to suspend my service til they sorted it out. Just received the Decemember bill and they still have not corrected the problem but also over billed for the suspension. Frustrated because I can't seem to get my money back and they keep taking money from me, I called the CRTC to see if I could complain to them...nope, not their mandate, told to call Consumer Protection... not their mandate either, told to call CCTC (consumer complaints for television services) nope, not their mandate, told to call CRTC. You get the picture. I called the executive offices of Bell 3 days ago and left a message, still no response. I have called several times more, but they don't answer their phone. (That is step 3 of Bell's advice on how to escalate a complaint).It is now December16th, 2010. EIGHT months after they started over billing me and still no resolution. I wonder how many other Bell Express view suscribers are being charged for rental of the PVR they purchased, but can't prove it 2 years later because they forgot they sent their original receipt to Bell. This is quite the scam Bell has going.
We were supposed to move to Montreal but ended up not going. We put our service on hold which is $15 a month. We had a hard time getting our service reconnected here as they were supposed to send us a smart card and they sent it to Montreal instead of here and we kept calling and they kept assuring us it was on the way. We finally got service but the bill they sent us was astronomically high and they can't send us an itemized list of exactly what these charges are for. All they can say is they see the final amount and that is what we owe. Plus they have no records of all the times we've called and it's like starting from square one every time we call. I refuse to pay their amount!
In 2007 I ordered Bell Express Vu, was happy with the services but was getting too expensive so I cancelled the contract early 1 year into the contract I had asked if I can terminate. They agreed with the condition of paying $50 for each model 3100 receiver since they were in the 2 year contract deal. I've paid monthly extra for a HD unit so it wasn't part of the 2 year contract so that unit can be returned at any time. This is what I was told, having this knowledge they told me to pay $99 for the first receiver and $50 for each additional that being 3 units at total of $149. That being said $100 for early cancellation a total of $249. I agree with this since I didn't want the service anymore and having a bill that was way to big for me to handle since it was bundled with phone service and internet which I cancelled also. I had asked for some type of payment arrangement because the bill was around $600. They sent return labels and having gone to purolator and had it shipped out before the 15 days they required in Nov11. I had the shipping labels marked with the references numbers of each box. It went out for return, it is now Jan6, and I received a bill from Bell totalling $425. It turns out they charged me for a non returned item totally $509 and only credited $160 from the returned items $349 added to my current Dec. bill of $73. What happened to my previous payments why was the $509 added and credited only $160 from all those payments I made back in Nov6 to Dec31, seems that no one payment has credited this account yet they say I have a $28 credit and then they added $425 for TV services, what the hell!
I cancelled my account with bell express vu services in aug 2004 when my home was sold. I arranged via canada post a forwarding address.
Now more than 3 yrs later, I have a collection agency calling me that I owe from the bell express vu account over 200.00. I have never left any bills ever unpaid and i have not recieved any correspondence from bell express vu in three years. And now I am harrassed by some collection agency. I feel tbell vu must have fraudulent billing practices or very poor company communication when service is discontinuesd.
What a rip off company.