SUBMIT A COMPLAINT

Iranian Hospital - Dubaicustomer service call center agent

1

I called today October 18, 2017 at around 10:50pm. Mr Noor Mohammad answered my call and recorded. I am concerned about my credit card statement that one insurance company charges me 350 dirhams which i did not even agree and they did not ask for my consent even at the phone. Mr Noor Mohammad told me that i already requested a complain last October 16 and I just have to wait for the call. I asked if he can provide me information about who is the agent who approved my insurance without asking my consent and he replied he cannot and I just need to wait for the call. He don't know how to deliver good costumer care services because I am very tense that someone charges my credit card without my consent. It seems like I disturb him when I called Mr Noor Mohammad.He did not suggest that he will request follow up. I told him that what can you do for me? then thats the time he told me he will request follow up. Please do something about your call center agent Noor Mohammad because he don't know how to talk politely to the caller who is very tense.

Sincerely,
Mr Herman Vieja
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account#[protected]

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