Ipsos i-Say
Reviews and Complaints

Hi,
This company has refused to respond to me when I wrote to them months ago regarding redeeming my points. I am sure this company is fraudulent. When I called the New York office phone number, nobody bothered to answer. I tried calling several times.
I want the Better Business Bureau and other government 0ffices t look into this matter. All I want is to redeem my points - about 24000 as soon as possible. I have not heard anything from you regarding your investigation. Are you going to take action against them? I have been participating in their surveys for several years.
I seldom redeem points. This is the time for me to redeem all my points. They cannot deny me of that because they have informed me that all my points can be redeemed. I need you to respond to me as soon as possible. There are far too many scams online. An end should be put into this.

I am very disappointed with IPSOS ISAY because I have written to them on many occasions regarding my login information. NOBODY bothered to respond to me. I have been a member for at least 10 years. I hardly redeem points for purchases.
It has been for a month now that IPSOS did NOT send me any surveys. Whenever I log int the website, my username and password are not recognized. I have tried to call the New York office's telephone number but nobody answered. I left many messages but no one has replied.
I am not certain if this is a legitimate company. How can I trust them in doing business. I must redeem all my points now. Please look into my case at once.

i cashed in my points for the prepaid visa reward and they sent me links through email to "register to redeem it" but every time i click on the links i get an error message saying the page won't load and to clear cookies. i've emailed them with the problem and even attached a screenshot of the error message and they keep telling me to wait another couple days and that they are "looking into it." i don't think i will ever get that visa card.

I am trying to redeem my I say reward points to a PayPal account. I have over 1600 I say points I need 1530 to redeem $15 on PayPal everytime I try to redeem with PayPal nothing happens. It would be helpful if you could please email or contact me information on how should I proceed to redeem this $15 from I say on to the PayPal account that I own. Not understanding why

I tried to use my reward card (Visa, value$35.00) at a local Rexall Store.
My card was declined, for an amount less than the total bill.
I called the number on the back of the card, and was told that the card is valid, but that i should pay the total bill amount before submitting the Visa Gift card. This is rubbish. Once the total bill has been paid, and the cash register opens, there is no opportunity to submit a Visa card, the transaction has already been completed.I now have a useless piece of plastic for my reward.

Have never had a problem with them before until now. June 10, 2015, I requested a PayPal payment which should take 3 - 4 weeks. It is now July 21, 2015, and every email I get back from them they tell me to wait another couple of days without a proper explanation. Anybody know why they are doing this?

Hi,
I have been participating in surveys for Ipsos Isay. Sometimes, I can complete the surveys but very often I cannot even get a chance to take the surveys. The message "Oops, this survey is no longer needed." For the past few days, I cannot even log into my own account to redeem my reward points. The message, "Denied access to this portal" appeared. I wrote to Ipsos Isay but did not get a reply.
Whenever I encounter a problem, I wrote to them and I get an answer. This is not the case for the past few days when I cannot even log into my own account. The message, "Your password and email address are invalid". I am very disappointed because I have been participating surveys. I have accumulated a certain amount and I want to redeem all my points. Why are they doing something illegal to me?

At the end of survey's they give you a chance to play a "poll predictor" game where you win a various number of entries into drawings for prizes each drawing is 2 to 4 weeks away. There is a box labeled "accumulated points", and you can spread them around the different drawings or use them all on one. I have always used them all on the next upcoming drawing. The problem is most of the time when i submitted another survey on the same day or within a day or two and returned with more entry points to "The Poll Predictor Game" looking at the very same drawing that i entered my points the last time, there is sometimes no record of them at all and sometimes there is some but not all of my entries. So I tested this by leaving points in the "Accumulated Points", not playing them at all, and they too were gone. So I emailed Ipsos with this concern about 8 weeks ago, with zero response. So I emailed them again, and again nothing. I emailed them a third time and nothing. So I went online and looked up there offices, which are all over the world and recorded The San Francisco number and The New York phone numbers and called San Francisco first and they answered but told me i should definitely call the New York office with my question, as "that's The US main office". I called New York during business hours and couldn't get a receptionist but left a message and my number three times. No response. They say in the email form; "Send us a message and we'll get back to you within 2 business days." Really?! The panel seems otherwise very well run and I want to continue as a member but I'd like to be convinced they're more than a machine.