The complaint has been investigated and
resolved to the customer's satisfaction

S Dec 03, 2018 Review updated:

Over the past week I have been getting a pop-up every time that I plug my iPhone up to charge on my computer stating that I need to delete the cache to speed up my phone, etc and since my phone has been running slower than normal I decided to try. The price was $19.95 for 1 device for life. After paying via PayPal I was supposed to get an email with the order info, License number, etc however I never got the email nor any software was ever downloaded due to not getting a link to a download, no license number nor email with order confirmation, etc. I do plan to file a complaint to the BBB if this isn't resolved with a refund by tomorrow morning!
Good Luck to anyone else who has obviously gotten scammed by this!!


The complaint has been investigated and resolved to the customer's satisfaction.

  • IObit's response · Dec 06, 2018

    Dear Customer,

    This is IObit Support Team.

    It seemed that you've purchased a partner product IOTransfer.

    Please kindly contact [protected] or [protected], and let us know your payment information, so we can further locate your order.

    Thank you for your time.


  • Cl
    Clyde J. Lengel Jan 06, 2019

    My Paypal account was charged $59.96. on Nov 30, 2018 for Pre-Approved
    Bill User Payment: asknet Inc. What is this charge for? Pls advise soonest.

    0 Votes
  • Io
    IObit Jan 30, 2019

    @Clyde J. Lengel Hi,

    This is IObit Support Team.

    Please kindly let us know more about your payment information at [protected], so we can further locate your order, and then further help deal with it.

    Thank you.

    0 Votes

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