Intrepid Travel
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Intrepid Travel
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3.3 3 Reviews

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6:57 pm EDT
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Intrepid Travel Transfer from Airport

I and my brother booked transfer from Kiliamanjaro airport from Intrepid Travel. When we arrived at airport at around 1am on a flight from Amsterdam on KLM there was no one there to transfer us. We did not speak Swahili. We had to book the transfer ourselves as best we could .They refused to give us a refund for the transfer and when we arrived at the hotel Intrepid had not booked the rooms for us.

Claimed loss: $450.00

Desired outcome: travel credit or refund

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12:00 am EDT

Intrepid Travel An Adventure of a Lifetime with Intrepid Travel

Embarking on my first journey with Intrepid Travel was a decision I will never regret. From the moment we set off on our adventure from Johannesburg to Victoria Falls with the Okavango Delta highlight, I knew I was in for something special. The organization was impeccable, the guides were not only knowledgeable but also incredibly friendly, and the camaraderie among fellow travelers made the experience truly unforgettable. It's hard to imagine putting together a trip like this on my own now that I've experienced the seamless magic of Intrepid Travel. I can't wait to plan my next adventure with them and would wholeheartedly recommend them to anyone seeking a journey of a lifetime.

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Is Intrepid Travel legit?

Our verdict: Complaints Board's thorough examination reveals Intrepid Travel as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Intrepid Travel stands out for its commitment to quality and security. Clients considering Intrepid Travel should delve into its customer service record to gauge compatibility with their expectations.

Intrepid Travel earns 91% level of Trustworthiness

Perfect Trust Endorsement: Intrepid Travel achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Intrepid Travel has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Intrepid Travel as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Intrepid Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

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  1. Pros
    1. Authentic local experiences
    2. Small group sizes
    3. Sustainable travel focus
    4. Expert local guides
    5. Diverse tour options
  1. Cons
    1. Premium pricing compared to rivals
    2. Limited destination flexibility
    3. Group travel may deter solo tourists
    4. Less frequent departures than competitors

About Intrepid Travel

Intrepid Travel offers a variety of small-group tours led by local guides. Their services include cultural, adventure, and sustainable travel experiences across the globe. They cater to different travel styles and budgets, providing trips that range from basic to comfort levels.

Intrepid Travel In-depth Review

In summary, Intrepid Travel offers a comprehensive travel experience that focuses on sustainability and local immersion. With a wide range of destinations and unique itineraries, Intrepid caters to travelers seeking authentic and responsible adventures. Their knowledgeable guides and commitment to responsible tourism are standout features that align with the values of many modern travelers.

Company Overview

  1. History and Background: Intrepid Travel has grown since its inception to become a leader in responsible and adventure travel.
  2. Mission and Values: They prioritize sustainable travel, small groups, and local experiences.
  3. Types of Tours Offered: Intrepid offers a variety of tours, including family adventures, cycling tours, and wildlife trips.

Destinations and Itineraries

  1. Range of Destinations: Intrepid covers a vast array of destinations, from popular to off-the-beaten-path locations.
  2. Variety and Uniqueness of Itineraries: Each itinerary is designed to offer an authentic experience, often including unique local encounters.
  3. Customization Options: While known for group tours, Intrepid can sometimes accommodate customizations.

Sustainability and Responsible Travel

  1. Environmental Practices: Intrepid is committed to carbon-neutral travel and sustainable practices.
  2. Social Responsibility Initiatives: They support various social causes and ensure ethical travel experiences.
  3. Local Community Engagement: Tours are designed to benefit local communities directly.

Tour Guides and Staff

  1. Expertise and Knowledge: Guides are often locals with deep knowledge of the destination.
  2. Language Proficiency: Guides are typically proficient in English and local languages.
  3. Customer Service and Support: Intrepid is known for its supportive and responsive customer service.

Accommodation and Transportation

  1. Quality and Comfort of Accommodations: Accommodations are chosen for local charm and comfort.
  2. Reliability and Safety of Transportation: Transportation methods are safe and reliable, often adding to the local experience.
  3. Local and Cultural Immersion: Stays and transport are often immersive, reflecting the local way of life.

Value for Money

  1. Pricing Transparency: Prices are transparent, with clear inclusions and exclusions.
  2. Inclusions and Exclusions: Tours include several key features, with some optional extras.
  3. Comparison with Competitors: Intrepid offers competitive pricing for the responsible travel sector.

Customer Reviews and Testimonials

  1. Overall Satisfaction: Many customers report high satisfaction with their travel experiences.
  2. Repeat Customer Rates: Intrepid enjoys a good rate of repeat customers, indicating trust and satisfaction.
  3. Complaints and Resolutions: While complaints are minimal, Intrepid is known to address them promptly.

Booking Process and Customer Service

  1. Ease of Booking: The booking process is straightforward and user-friendly.
  2. Payment Options and Security: Multiple secure payment options are available.
  3. Post-Booking Support: Intrepid provides excellent support after booking, assisting with preparations.

Safety and Travel Insurance

  1. Safety Protocols and Measures: Safety is a priority, with clear protocols in place.
  2. Insurance Options and Coverage: Travel insurance is recommended, with options provided for coverage.
  3. Emergency Support: Intrepid has a system for emergency support during tours.

Special Features and Unique Selling Points

  1. Exclusive Experiences: Intrepid offers experiences that are often exclusive to their tours.
  2. Partnership with Local Experts: Local partnerships enrich the travel experience.
  3. Loyalty Programs and Discounts: Repeat travelers can benefit from loyalty discounts.

Accessibility and Inclusivity

  1. Accommodation for Diverse Needs: Intrepid aims to accommodate travelers with diverse needs where possible.
  2. Family-Friendly Options: Family-friendly tours are available, catering to travelers with children.
  3. Age and Accessibility Considerations: Tours are designed to be accessible to a wide age range.

Cancellation Policy and Flexibility

  1. Refund and Cancellation Terms: Intrepid offers a clear cancellation policy, with terms varying by tour.
  2. Flexibility for Changes and Delays: They provide some flexibility for changes and unexpected delays.
  3. COVID-19 Response and Adjustments: Intrepid has adapted its policies in response to COVID-19, prioritizing traveler safety.

Awards and Recognition

  1. Industry Awards and Accolades: Intrepid has received numerous awards for its responsible travel initiatives.
  2. Certifications and Endorsements: They hold various certifications that endorse their commitment to sustainability.
  3. Media Features and Mentions: Intrepid has been featured in media for its innovative approach to travel.

Conclusion and Final Thoughts

Intrepid Travel stands out for its dedication to responsible and sustainable travel, offering immersive experiences with a local touch. Their tours are well-suited for travelers who value authenticity and social impact. With a strong focus on customer satisfaction and safety, Intrepid is a commendable choice for those seeking adventure with a conscience.

How to file a complaint about Intrepid Travel?

Here is a guide on how to file a complaint against Intrepid Travel on

1. Log in or create an account:
- If you already have an account, log in to your account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Intrepid Travel in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Intrepid Travel. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on

Ensure you follow these steps to effectively file a complaint against Intrepid Travel on

Holistic Rating Overview

1902 reviews

Overview of Intrepid Travel complaint handling

1 Intrepid Travel reviews first appeared on Complaints Board on Mar 26, 2024. The latest review Transfer from Airport was posted on Apr 2, 2024. Intrepid Travel has an average consumer rating of 1 stars from 1 reviews. Intrepid Travel has resolved 0 complaints.
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Intrepid Travel phone numbers

  1. +1 800-970-7299
    +1 800-970-7299
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  1. +1 416 583 2674
    +1 416 583 2674
    Click up if you have successfully reached Intrepid Travel by calling +1 416 583 2674 phone number 0 0 users reported that they have successfully reached Intrepid Travel by calling +1 416 583 2674 phone number Click up if you have UNsuccessfully reached Intrepid Travel by calling +1 416 583 2674 phone number 0 0 users reported that they have UNsuccessfully reached Intrepid Travel by calling +1 416 583 2674 phone number
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Intrepid Travel Category

Intrepid Travel is related to the Travel and Tourism category.

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