International Satellite Communications review: CHARGES FOR CALLS NOT CONNECTED/OUTRAGES PRICING

I PHONED MY HUSBAND FROM COSTA RICA AND THE FIRST CALL HAD NO CONNECTION. THE SECOND CALL WAS BRIEF AND DID NOT EVEN LAST 3 MINUTES. WHEN I RETURNED FROM MY TRIP I FIND 2 CHARGES OF $41.92. WHEN I CALLED THE 800 NUMBER THAT WAS ASSOCIATED WITH THE CHARGES. I WAS GREETED BY A RUDE INDIVIDUAL WHO CALLED HIMSELF STEVE. HE EXPLAINED TO ME AS IF I WAS A 5 YEAR OLD THAT I WAS CHARGED THE MINIMUM CONNECTION CHARGE. I EXPLAINED TO HIM THAT I HAD NOT CONNECTED ON MY FIRST ATTEMPT. HE WAS ABLE TO SEE WHAT NUMBERS I CALLED AND WHAT DATE AND TIME. HOWEVER HE PUT ME ON HOLD SINCE I ASKED TO GET MY MONEY BACK. WE CONVENIENTLY GOT DISCONNECTED. I CALLED BACK AND ENCOUNTERED YET ANOTHER RUDE INDIVIDUAL BY THE NAME OF DAVID BROWN. HE AGAIN STATED THAT I HAD 2 OPTIONS EITHER GET CREDIT FOR $34 OR OPEN AN INVESTIGATION THAT WOULD TAKE AT LEAST 2 WEEKS. AT THAT POINT I WAS FUMING AT THE FACT THAT THEY CAN PULL ALL THE INFORMATION REGARDING THESE CALLS BUT THEY HAD TO OPEN A 2 WEEK LONG INVESTIGATION. WHEN ASKED TO SPEAK TO THE PERSON IN CHARGE HE REFUSED AND SAID HE WAS IT. WHAT KIND OF BUSINESS IS THIS AND WHY ARE THEY STILL ALLOWED TO RIP PEOPLE OFF LIKE THIS?