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International Delight
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1.1 62 Complaints
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International Delight complaints 62

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C
11:37 am EST

International Delight Help me to understand.

I absolutely love the White Chocolate mocha coffee creamer. Tried the "other brands" of something with White chocolate, and none of the "other brands" even come close to your brand of White Chocolate Mocha creamer. It's just right! Every single ingredient is perfectly matched together. It fills my cup of coffee with the touch of creamer with White Chocolate mixed so wonderfully! I want some just talking about it.

Here's my problem and as I see, there's alot of people who have been experiencing the same problem.

What happened with your White Chocolate Mocha Creamer?

Desired outcome: Please respond

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7:20 am EST

International Delight Iced mocha coffee

Was there a recent change to your recipe for iced mocha in the carton because it used to be really good and now I can’t even stand to drink it, there is a terrible aftertaste. I thought maybe I just got a bad one and have tried several more since then, but sadly it tastes the same. It makes me really sad because it was soooo good and now it is soooo disgusting. Very bad business decision if this is what happened, please go back to the old recipe.

Desired outcome: Go back to old recipe

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1:28 pm EST
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International Delight Supply, dishonest labeling

I like it "International" and expect to be "Delighted". Big Fail International Delight!

Can't find Zero Sugar flavors in any stores. Regular flavors are barely stocked if at all in Massachusetts. Most of your flavors, especially the limited edition and holiday flavors do not come in Zero Sugar. What's up with that?

I have diabetes. Competitor has Corn Syrup as second ingredient. For a diabetic there is no such thing as a "trivial" amount of sugar. Why is there Maltodextrin in you "Zero Sugar" creamers? Maltodextrin has a GIndex of 136 , it is the 2nd ingredient in a Zero Sugar product? Table sugar has a GIndex of 100. With Allulose available there should be no need for any level of dishonesty regarding ingredients and labeling. I'd pay more for your product if I could find it, AND it was truly a "sugar free" and diabetes friendly/Keto friendly product. People would buy your product if you were able to label it Keto Friendly/Diabetes Friendly. No Corn Syrup, No Maltodextrin or other hidden Carbs/Sugars.

Desired outcome: Plans to provide truly "Zero Sugar" products? Why is there a shortage and when will it be remedied? Plans to expand your Sugar Free flavors so that those of us who can't indulge in the regular version can enjoy them too?

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12:00 pm EDT
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International Delight International Delight Chocolate Carmel Creamer

I have searched a minimum of ten stores trying to find this creamer and it seems no one has it. I have checked all Giants in the area, Wal-Mart's (2), Karns, Rendners, BG's and Dutchway and none of these stores have it.

I love this creamer and have tried another brand and it was terrible! Please help me find it, I would be willing to buy a case or go outside of Pennsylvania to locate!

Please do not discontinue this item.

Desired outcome: I would appreciate a response to find it or if I van buy it direct from International Delight.Thank you!

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TheldrakisCS
TheldrakisCS
, US
Nov 15, 2022 3:56 pm EST
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i searched the name "international delights caramel creamer" and came up with this for you all on their website.

https://www.internationaldelight.com/products/coffee-creamers/flavor-faves/hersheys-chocolate-caramel/

i hope this is what your hunting for. if it is not im sorry that i did not find the right one.

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Deke H.
, US
Nov 15, 2022 3:02 pm EST

Agree with both of you. This is ridiculous that chocolate caramel shelves are empty for weeks at a time. This is the second time since COVID made its way to N. America.

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Linda Martineau Stradley
, US
Oct 20, 2022 10:35 am EDT

Totally agree with above post. Don’t understand why you’d remove it and replaced it with some of the choices you have. I, too, would buy a case.

Nothing else measures up to chocolate caramel delight. Please let us know how we can get it.

Bring it back!

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C
1:14 am EDT

International Delight Grinch Peppermint Mocha coffee creamer

I bought 3 bottles of your Grinch Peppermint Mocha coffee creamer, and I guess I should have stuck with my normal Peppermint Mocha creamer (made by your competitor), because these 3 bottles were a huge mistake. In order to get both flavors of Peppermint and Mocha, you have to shake the bottle everytime you pour a new cuppa coffee. Then, you have to keep stirring the coffee in your cup, for the same reason. Then, when you finish the cuppa coffee, there's always chocolate that sank to the bottom of your cup. Had I known that I would need a whisk for every cuppa coffee, or that I would have to shake the bottle everytime, I would have bought the flavor from another company. Now this was $3.99×3+7.5% tax wasted. This was the most complicated coffee creamer that I have ever bought.

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6:44 pm EDT
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International Delight Almond Joy Coffee Creamer

I live in North Metro Atlanta and I have been going from store to store locally looking for almond Joy creamer. Why haven’t I been able to find any? This creamer is pretty much the only reason I drink coffee and it’s very disappointing when my stores don’t have it for weeks and weeks. I have also noticed that no one seems to like French vanilla because there’s always plenty of that. Has the almond Joy been discontinued?

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Cheri Henderson
, US
Nov 14, 2022 12:35 am EST
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I have been to every store where I live for a month and a half looking for Almond Joy creamer and all that is available is LOTS of French Vanilla, Hazelnut, and Caramel Macchiato! They need to quit sending so much of those flavors and start resending the ALMOND JOY, AMARETTO, and SOUTHERN BUTTER PECAN flavors! There is no variety here in Abilene, Texas to choose from! I have talked with store management, and they don't know the reason that they aren't getting these flavors anymore and suggest that I contact International Delight Company!

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Pretty Peeved
AUBURNDALE, US
Nov 03, 2022 12:05 pm EDT
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I TOTALLY AGREE with D. Lord, of Kennesaw ! I have been trying for weeks to find the Almond Joy, and it is nowhere to be found. I noticed it wasn't on the 'discontinued' list a couple of weeks ago, but if I can't find it, or they don't bring it back, I'm switching brands. They did the same thing to me with the Cinnamon Hazelnut creamer a few years ago. It's such a shame that they make these brands, and then stop delivering them. I'm on SS, and I don't have the time, money, or gas to be running around looking for something that they aren't even making anymore. I'm very disappointed with ID right now, and I'm tired of drinking generic french vanilla. I won't buy the ID FV, as I'd be contributing to their profits, and I'd be endorsing their cancelling of the Almond Joy.

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Val Moffatt
, US
Oct 03, 2022 3:41 pm EDT

Here’s company response to my complaint about Hershey Chocolate Caramel creamer unavailability.

Hi Valerie,

We appreciate you reaching out to us at International Delight®.

Due to ongoing global supply challenges and increased demand, unfortunately we have not been able to produce International Delight Hershey's Chocolate Caramel Creamer at the same rate we've been accustomed to, which is why you may not always be able to find it on store shelves.

As supply pressures start to alleviate, we are hopeful we'll have your favorite product back and stocked! We sincerely apologize for this inconvenience. We appreciate your patience and thank you for being a loyal International Delight consumer.

Take care and have a great day,

Jannette & the International Delight® Team

Case # [protected]

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B
12:27 pm EDT

International Delight Lack of Amaretto Creamer

When in Georgia I looked in Kroger, Publics, Walmart and Ingles. One by one theystopped carrying Amaretto . I now live in Las Vegas . Originally my daughter and I could find it at Smith's but now we don't see it and Walmart does not have it. Nor Albertson's or Vonns.

DO YOU STILL MAKE AMARETTO CREAMER?

I feel like I'm in creamer withdrawal. If you make it,where can I purchase it in the LasVegas area?

Thank you

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John Reade
, US
Jan 19, 2023 1:13 pm EST

Is there a lack of International delight Amaretto coffee creamer ? We haven't seen any in months.

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N
10:45 am EDT

International Delight I need my irish coffee creamer back!! It's my favorite creamer ever!!!

Hello International Delight,

I've been looking high and low to find your coffee creamer Irish Cream at the stores here in Traverse City, MI. I love this creamer and I see that you're going to discontinue it...why? It's so delicious and yummy! Why would you do such a thing as discontinuing it? Please bring it back, I beg of you! Always remember, the customer is often right.

Please help! Nancy

Desired outcome: Just bring it back now...please!

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Update by Nancy Trader/Miles
Jun 04, 2022 1:12 pm EDT

I just found some at my local grocery store here in Traverse City, MI.

Thank you! Nancy on 6/4/22

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Bruce Hebert
, US
Jan 28, 2023 3:35 pm EST

I had a hard time finding it in Southwest Michigan. Now it's back on the shelves but the recipe has changed. No longer using brown sugar so you end up with that funky aftertaste that you get with some diet drinks. Please bring back to original formula.

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Jackie ODayJr
Hamden, US
Oct 25, 2022 9:02 am EDT

I cannot find it on Connecticut Shoreline. Its non-existant. Cannot get on Amazon or Walmart on line either. What's up? Love the Irish Creamer.

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char1102
, US
Sep 03, 2022 12:37 pm EDT

im not sure what is happening but there is no irish cream coffee cream to be found in raleigh, nc anymore. please send it back to us.

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Macshane
Sebring, US
Sep 03, 2022 10:40 am EDT
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Now I can't find it anywhere in Southern New Jersey 😔

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A
4:21 pm EDT

International Delight International delight amaretto

I can not find it anywhere near me why?

Desired outcome: I would like to know why.

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Maria Skalko
, US
Aug 20, 2022 10:24 am EDT

I have to quit drinking my morning coffee because I can't find my amaretto creamer. I am so pissed because it is the only creamer I will drink in my coffee!

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Jeanne Mabrey
, US
Feb 11, 2023 11:36 pm EST

I'm hooked and frustrated also but, if I add a miniature of Amaretto liqueur to a bottle of the French vanilla creamer I can make it through the day!😁

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6:30 pm EDT
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International Delight International Delight Hazelnut 32 oz Container

We have been buying this specific product for several years. It's about time we report the annoying "leaking" with the bottle. Reviewing internet comments, we see it happens to many other customers. Please do something about it.

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7:07 pm EST
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International Delight International Delight Chocolate Carmel creamer

I have searched four stores trying to find my chocolate Carmel creamer and none of the stores are carrying it! Why please tell me you are not discontinuing this product. Where in the Harrisburg Lebanon Pennsylvania area can I find it?

I have tried three Wal-Mart locations, two Giant grocery stores and my local BG grocery plus Redners in Fredericksburg Pa.

Desired outcome: I would like my creamer!

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Ray Conrad
, US
Oct 03, 2022 7:13 am EDT

Even though they show it on their page many stores in my area don't have it. I have resorted to mixing it myself, not the same but better than nothing. Is this they way their company works?

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9:03 pm EST
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International Delight Delight oreo coffee creamer

I used delight oreo coffee creamer every day and it was my favorite but now you guys have discontinued it or took it out of stores because i cannot find it anywhere.. super bummed out and i guaranteed you guys were making money off of this product.. please bring it back and !

Thank you!

Desired outcome: Bring back to stores ASAP thank you

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11:33 pm EST

International Delight 48 oz French Vanilla Creamer

This is the second time I have purchased French Vanilla and it is NOT vanilla. It is clearly hazelnut. I understand things happen, but a second time, in a different state. Ugh. Not to mention the disgustingness of hazelnut to me. Literally any other flavor would have been tolerable.

12-18-2021

I buy and use French vanilla daily but I have no use for 48oz of hazelnut.
I mean I literally ONLY buy your products and have even submitted previously requesting the return of White Chocolate Raspberry!
I'd love some coupons or something?

A fan, usually,

Ty Lockhart

Desired outcome: Coupons? The right product in the right packaging?

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Q
7:00 pm EDT

International Delight Oreo flavored iced coffee

I am filing a complaint because I love the Oreo flavored iced coffee & NO ONE has it anymore. I am very upset that you all would make something & let people get addicted to it & then stop selling it. The other two flavors that have came out since the Oreo favor are Reese's & Hershey caramel chocolate & imo they are horrendous. I know hundreds of people who love the Oreo flavored iced coffee so please bring it back permanently. I spend hundreds of thousands of dollars a year on that coffee & I won't but any other kind so I hope I'm a valued customer.

Desired outcome: Bring back the Oreo iced coffee permanently

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1:39 pm EDT

International Delight Creamer

Hi there,

I just opened a fruity pebbles creamer that I purchased on 10/19/21 at Walmart supercenter in Skokie Illinois. I poured it into my coffee and noticed that it curdled. I should appreciate a refund please.

Thanks

Desired outcome: Refund

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10:16 am EDT

International Delight Almond joy creamer

I finished a container of the Almond Joy creamer and took the lid off the rinse and recycle then found the whole container full of mold. The sell by date is November 1, 2021 and the container had been opened for less than a month. I am disgusted because I drank the whole container. I have never had an issue like this with any International Delights creamer.

Desired outcome: Refund and coupons

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Update by Anggie Thompson
Aug 10, 2021 10:19 am EDT

I finished a bottle of Almond Joy creamer and took the lid off to rinse and recycle only to find the bottle full of mold. The sell by date is November 1, 2021.

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11:34 am EDT

International Delight Amaretto flavor creamer

It has been several weeks since any grocery store near me has had any amaretto flavor cream in stock. Please please please help. This is the only cream I love with my coffee. Please let me know when it will be available again. This is the absolute best flavor ever and I want to enjoy my coffee again. I live in winter Haven Florida. Please get some amaretto flavor on our shelves.

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Mary Kay Kelly
Westfield, Indiana, US
Nov 25, 2021 9:45 am EST

I love Amaretto too and cant find. I was so excited to travel to Indiana as my hubby found Almond Joy Creamer. It is AWFUL and tastes like Cinnamon which I hate! Whats happening? Its always been my favorite. Publix in Florida never has either of my two favorites. I need to know why Almond Joy wd taste like cinnamon. Just wasted two cups of coffee

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J
2:07 pm EDT

International Delight Hazelnut creamer

I recently purchase the last 2 containers of Your "Hazelnut" product from Walmart.
The first was opened and attempted use about a week ago.
The product came out as a congealed blob, but stirred in and tasted fairly good.
I decided to open the second container to check it's condition. I poured as normal but a bit runnier than usual. It tasted a little strange. I decided to mix the globular with some of the runnier, got a more normal consistency - however it tastes quite strange.
I'm feeling a little strange after drinking mixed in my coffee.

Desired outcome: That's the end of experiment. Have no clue what happened to these two containers, but decided to dispose of both and return to the store and purchase again. I'm writing to you for a 2 bottle refund, please.

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11:36 am EDT

International Delight Coffee creamer

To Whom It May Concer, I am a very heavy coffe drinker and love your Amaretto flavor. I have driven to three different grocery stores for the past two months to never find that flavor. Is it the grocery stores are just not ordering that specific flavor or is it your company not making it? All three stores, Acme, Super G, and Shoprite all tell me that it is ordered, but you are not shipping them that specific flavor. Is this the case? If so, this is not acceptable. I am very disappointed, just wasting my gas and time.

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12:54 pm EDT
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International Delight French Vanilla Creamer

I have been a loyal International Delight French Vanilla since it first hit the market, always buying the half gallon size. In the past month or so I've gotten 3 half gallon sized that are unusable...there is some kind of funk to the flavor, not sure if it's the container or what. My husband got the quart size and it's fine, but was told by a store clerk it now has the "funk." What has happened? I used this in more than my coffee...I used it instead of milk in my French toast and to make icing for cakes and brownies. As a loyal user I beg you to please change the recipe back!

Desired outcome: to have the company change back to the original formula

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Jessica Dry
, US
Dec 29, 2023 3:13 pm EST
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I've been using French vanilla since it came out. Just opened a fresh one and gagged after my first sip of coffee. Expires next May. Never again. So disgusting.

Overview of International Delight complaint handling

International Delight reviews first appeared on Complaints Board on Feb 2, 2010. The latest review Pumpkin Spice Creamer was posted on Nov 16, 2023. The latest complaint Not good was resolved on Oct 16, 2014. International Delight has an average consumer rating of 1 stars from 62 reviews. International Delight has resolved 2 complaints.
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  1. International Delight contacts

  2. International Delight phone numbers
    +1 (800) 441-3321
    +1 (800) 441-3321
    Click up if you have successfully reached International Delight by calling +1 (800) 441-3321 phone number 0 0 users reported that they have successfully reached International Delight by calling +1 (800) 441-3321 phone number Click down if you have UNsuccessfully reached International Delight by calling +1 (800) 441-3321 phone number 0 0 users reported that they have UNsuccessfully reached International Delight by calling +1 (800) 441-3321 phone number
  3. International Delight emails
  4. International Delight address
    12002 Airport Way, Broomfield, Colorado, 80021, United States
  5. International Delight social media
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