Coffe Italia

So, I ordered some coffee stuff from Coffe Italia (coffeeitalia.co.uk), but wasn't too impressed with the whole experience, to be honest. I mean, it took them yonks to process my payment, and when the order arrived, there were bits missing! I had to campaign for ages to get that sorted, and it was ages before I got any news about it. Even now, three whole weeks on, I still don't have the bits I need! I even tried asking for a refund and returning the item, but nobody's even bothering to answer my emails now. What a right faff!

I ain't gonna lie, my experience with Coffee Italia wasn't exactly top-notch. I tried emailing them a couple of times and got no response whatsoever. Talk about leaving a fella hanging, am I right? And don't even get me started on trying to get them on the phone. I finally managed to get through on my first try, but it was only for them to tell me to email them my complaints. What a hassle!

To make matters worse, when I finally got in touch with Gaggia (who I thought might be able to help me out), they just referred me back to Coffee Italia. So, begrudgingly, I went ahead and paid about 100 quid for my machine, including the first postage charge.

And get this - I found out that I could've gotten the same machine for 50 bucks cheaper if I bought it from Gaggia UK. Yeah, they were super prompt in repairing it, so at least there's that.

All in all, I wouldn't say I had a terrible experience with Coffee Italia, but I surely wouldn't recommend them to anyone either.

Coffee Italia isn't the greatest company to deal with. They seem to be avoiding their responsibilities when something goes wrong. Don't expect them to pay you back for anything, even if it's their fault. Heck, they've even got County Court Judgements against them! You'd think they'd change their ways and try to make things right, but it seems they're still avoiding paying up. Trustpilot is full of bad reviews about them, but they challenge each one, so they don't actually look that bad. But believe me when I say there are many bad reviews out there. So be careful when you choose to shop with them.

Yo people, so I gotta say that my experience with Coffe Italia (coffeeitalia.co.uk) was straight-up weak sauce. Right off the bat, my machine was whack and 5 weeks later that problem still ain't been fixed. Like, what the heck? They wanted me to deal with it myself, and the Call Centre ain't given me no love with updates or information. And don't even get me started on the manager who's too much of a punk to call me back. All I get are these lousy emails every now and then. Like, homies, where's the love? Why ain't they even saying sorry or showing any love for the issue? It's like they don't even care about me as a customer, you know what I mean? I'm telling you, my dudes, we deserve better than this kind of whack service.

So, I got myself a Gaggia Classic Pro from Coffe Italia in November of the past year. However, things went sour right from the get-go, as I noticed that the portafilter wasn't working well only three days after I received the product. I reached out to Coffe Italia, who suggested that I give it time to fix itself. Cut to two months later, and things have only gotten worse - the machine isn't even usable anymore. I've been trying to get in touch with the company since mid-December, sending them tons of emails and calling them multiple times. Apparently, a lady named Barbara is in charge of customer service and she keeps assuring me that someone from the technical team will give me a call, but no one ever does. I'm pretty disgusted that no one seems to care about my complaints and they haven't bothered to either fix or replace the faulty machine. Frankly, I wouldn't recommend buying anything from them unless you're ready to deal with similar issues.

Gonna give an update on this review depending on how the support process goes - cuz so far it ain't been great. Took longer than I was thinking it would to get the tracking info (thought it was supposed to be automated), had to ask 'em for it instead - not a HUGE deal, but I was figuring this stuff was coming from the UK, not someplace else - y'know what I'm sayin'?

Finally showed up (I put in the order on Oct 9) on Oct 20. But dang, the hopper's got a major crack in it, plus it's got an EU plug instead of a UK one. This thing costs two hundred and forty quid, so I was expecting a way better welcome, y'all! I reckon I can try and get parts and fix it myself if I gotta (gonna wait and see what they say next), but this ain't a good sign - I was hoping for a smooth out-of-the-box experience, not this.

Gotta hope their customer service can handle it - I'll update this later if anything interesting happens - but for now I ain't exactly happy!

I recently purchased the Quickmill Achille 0996PID from Coffe Italia and was very excited to receive it as I am a big coffee drinker and wanted to invest in the best machine. However, when I plugged in the machine, it did not work at all. I reached out to the company for support and they provided me with some instructions that did not work. I then requested for a technician to help me, as well as pictures and videos to assist with troubleshooting, but none of those were provided. It has already been 2-3 weeks and I have yet to receive any help.

To make matters worse, the company even suggested that I open up the machine myself, which I found to be very concerning. When I declined their suggestion, they accused me of burning the resistance and told me to seek local help instead. I am extremely disappointed with the poor customer service and lack of support I have received thus far.

At this point, all I want is my money back as I have lost all trust in this company. I will make sure to let everyone know about my negative experience and warn them of the poor customer relation that Coffe Italia provides. I urge the company to take their faulty machine back and refund my money, as this has been an unacceptable experience.

I recently made a purchase at Coffe Italia, specifically an expensive La Pavoni coffee machine, at the tail end of May 2020. Unfortunately, upon arrival the machine was faulty. I tried reaching out to their customer service department through various channels; by web form, email, and even Facebook message. It was not until my fifth message that I received any sort of response. The person who finally replied was, in my opinion, quite rude and unhelpful. I could not even get him to pick up the phone! It seems he is stationed somewhere in Italy.
After I requested a refund or replacement, the representative advised me to send the machine to a physical address in London. I thought this was a return address, but as it turns out it was a La Pavoni service center. I foolishly believed that Coffe Italia would pay for the shipping, so I sent the machine for repairs.
To my dismay, the coffee machine came back with the same issue. I tried calling the representative again, but he did not pick up nor did he respond to my second email. It is very disheartening to realize that my money was wasted on an unusable product and an unhelpful service team.
My advice is not to buy from Coffe Italia. It has been a terrible experience for me, and quite irreparable. Don't make the same mistake I did!

This company, Coffe Italia, has left me extremely disappointed with their service. In the hope of saving a few pounds, I decided to purchase a new lever espresso machine from them; however, this proved to be a costly mistake. Despite their lower prices, I would not recommend Coffe Italia to anyone looking for a reliable online vendor.

My order for the espresso machine was sent out, but unfortunately, it was mislabeled and this caused it to be held up in Italy and then again in the UK. The situation was compounded when I was told by the shipper that the package was lost in transit. I reached out to Coffe Italia requesting a refund, but rather than offering a solution or even an apology, I was met with abusive emails and threatened. The representative that I spoke with frequently hung up or dismissed my concerns saying they had no time to help. I am now left worried and without my product or my money.

While shipping errors are not always in a company's control, the shipper informed me that Coffe Italia made mistakes. As a result, I have lost over 500 pounds with no refund, despite their errors. This entire situation has been extremely distressing, and I would caution anyone from using Coffe Italia in the future.

Worst service ever. Absolutely disgraceful. I spent a whopping 1200 quid for an espresso machine and some accessories from Coffe Italia back in April, and I haven't heard a peep from them since. I only got one measly email saying my machine would come on a Tuesday this week, but I'm still empty-handed. And they won't even give me a tracking number or tell me if they have shipped my order? What a bunch of crooks.

And don't believe the lies they put on their website. They claim their warehouse is in London, but no orders ever come out of there. The company is obviously fraudulent, and I'm not the only one who has experienced this abysmal service.

I'm not going to put up with this. I've talked to Matteo over the phone, and all he can do is give me empty promises. He can't even give me a tracking number, and he hangs up on me too. I'm taking this up with trading standards, and I'm reversing the charges on my credit card. I'm warning you now, don't ever order anything from Coffe Italia. Save yourself the hassle and avoid them at all costs.