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Infinity dish offer free gift to sign up dish network with them such as gas voucher, stereo, camera etc. I selected for gas voucher, the trick is there is a $50.00 processing fee to sign up one of this free gift. They charged my credit card $50.00 on 12/22/08, they told me i need to download the rebate form from their web site and mail it back to them so they can send me $300.00 gas voucher. Guess what..they never send the voucher to me till today April 15, 2009. I have been in many frustrated phone calls with them, they keep playing game with you. Finally last week on April 10, 2009 I talked to supervisor and he indicated has sent email to the gift department so they can mail me the gas voucher, he promised going to cc email to me, I gave him my email address and guess what he did not cc the email to me. I just called the gift department and they told me the email did came, but he indicated they are out of stock on gas voucher. I ask him what other gift options they have and he indicated all of them are out of stock and he can not make any commitment when they can mail the voucher to me. This is almost four months ago since I signed up with dish network. If there is anyway we all can joint together to file a lawsuit against them that would be great, any of you reader know how to process this lawsuit? This is not fair the way they doing business, they actually want to to give up and quit bugging them and let you spent so much time on this issue with frustration and they get away with it.
I talked to Dish network people and indicated to them, why on earth they want to have agents such as infinity dish and will bring the dish network reputation down the drain. No response or comments, I guess they preferred to have people sing up for dish network at least lock in for 2 years contract. The rest they do not care, because they made their profit already and screwed the customer. I have a feeling that may be why Costco dropped dish network and have direct TV sign up with Costco.
Update on my $300.00 gas voucher (signed up with Dish network in late December 2008): Talked to Keith which located in India, they made another promised indicating the voucher has been process for mailing since last week and will be arrive within 2 weeks. We need to have ABC 20/20 investigate this because the infinity dish did this to too many customer.
The ways I think of the process are these:
1. No matter who you are, they will not process your voucher
2. They want you to complaint and spent so much time, the more you pursuing them then you will go to the next level process
3. They are hoping you quit along the way then that way they got your $50.00 processing fee, most of people will quit, some don't, what that mean, now they have enough money to cover the cost for voucher
4. I assume I am on level 5 now, of course the voucher will not arrive as promised, then I call them back then they will put me on level 6, they will say sorry for missed communication and so on, let me process it again and so on.
5. Realistically I am not sure at what level you actually will receive the voucher.
6. I heard from some one that, once you submitted your voucher, do not be surprise they will say in order to received $25.00 credit you have to submit minimum $100.00 spending on gas a month and so on.
7. Logically they make you go to visit HELL every time you process and request, and you finally decided quit a long the way and they smile and toast the champagne each other.
Some how some one need to reported to 20/20 to cover this scam, I may be trying to visit 20/20 site, but it would be helpful if many people requesting the same thing to 20/20.
Dear Ms. Satisfied
I am glad you have a good experience with INFINITY DISH.
Could Please forward their tracking info screen that you claimed they gave it to you?
I have paid $50.00 processing fee in december 2008, please follow up my previous statement above. I just receive a PHOTO COPY paper for gas voucher indicating" I need to submit another $35.00 in order to process this gas voucher. The only statement they made during initial contract by phone is $50.00 and I paid that and today they want another $35.00 please explain that! and now is June 19, 2009...
The last time they indicated they ran out of gas voucher card, now they sent PHOTO COPY paper on gas voucher with additional request $35.00 processing fee.
Please update us once you got the resolution on this issue thanks
I am with you all the way, I am not sure why dishnetwork still willing to deal with their agent INFINITY DISH knowing they got so many complaint about Infinity Dish. As soon as my contract is up, here I come Direct TV.
I am totally agreed with you on this gas rebate. It has been 8 months since I signed up with infinity Dish, they finally sending me a photocopy rebate form that I have to fill out plus I have to pay another processing fee of $35.00. Remember when I signed in December 2008, they told me in order to process the gas rebate I have to pay $50.00 processing fee, guess what? They already charged me for that. Now another $35.00 for another processing fee? No thanks... they never disclosure every requirements, once you paid $35.00 then they will have another requirements that you must abide..and so..on...on.. They also told me during my compliant with them that they ran out the rebate form which it turn out only photo copy paper and nothing else. WAKE UP DISH NETWORK! YOU ARE ALLOWING THIS INFINITY DISH TO GIVE VERY BAD REPUTATION. MAY BE YOU DON'T CARE...!
I just hope people come across these complaints Board and decided not to go with INFINITY DISH.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am getting the same run around. Your send in a form and wait 2 months then give them a call and you receive the next piece of mail to complete. It has been a complete run around. In order to get the $300 gas voucher you have to pay $35 up front then send in monthly gas payment of at least $100 to receive a $25 voucher. If you do not meet the $100 a month you can not put in another payment to receive a voucher. I would like to know how to file a complaint with them. I am going to start with the State Attorney General.
I too, signed up with a Dish authorized retailer (by receiving one of their many flyers in the mail); and once I received an email regarding the information I needed to claim my free gift, I quickly found out that really nothing they offer is "free." Everything has a 'hook' to it.
For instance, for the $300 free groceries, you have to send them $19.95 for "registration and processing" fees, PLUS they want that sent to them via Certified Mail which is approximately $3.00 more; that's $23.00 so far, out of your pocket.
My first choice was to get a digital camera - why not, I thought to myself. But here was the catch: if I chose to get their "free" camera, I would have to pay out $14.95 for "shipping & handling" PLUS the $23.00 as explained above. That's $38.00 total out of pocket. I did call to ask what brand of camera they were offering and could I possibly see a picture of the camera. I was told "It's a reliable, name brand." And, "No, no pictures are given."
I received the Gift Request Form for $250 (less than yours) and then they sent me the Gas Gift Voucher. They request that you verify account activation for 120 days and provide a recent statement. I did this. The request went to the Chicago address on their form. The package was sent certified mail. It got forwarded to Nevada and then back to me! I have sent another request and have checked the tracking with USPS. It has again been forwarded somewhere...don't know where yet. I suppose it will end up coming back to me. I don't know if this is the Chicago Post Office problem or the Infinity Dish problem at this point. It certainly is frustrating, and those on the phone are from some place like India and don't really know that much about what is going on. Is it a scam...or just inefficiency. I think Dish Network needs to find another representative and in the U.S. please. They have not yet told me they are ouot of gifts! Wow!