Incomm – Page 4

I have a visa gift card that I can't use as advertised. 1 and 1/2 hours with customer service to be hung up on several times and given incorrect info. Our company always uses visa gift card for incentives. Pre-covid they were actually physical cards. They switched to ecards due to covid and working from home. The site says the cards can be used in store or online anywhere visa debit, debit mastercard, and discover are accepted. Fast forward and we can't use in person or online with our choice of merchant a $200 card we received 11/10. I called in to find out why it is being declined tonight (1/7) and after almost 2 hours have been cold transferred to "manager ques" that no one answers, told it is the card and need to call another number (not provided as the call dropped), told it is the company I'm paying even though we are getting a decline from the issuer message and even though they accept visa, and been treated down right disrespectfully. I was being transferred to a male supervisor and a Tammy answered about 10 minutes later. She could hear me until I asked if she was a supervisor. I called back, requested to be transferred again and was told Cathy was getting on the line but she didn't answer and I was thrown in another que for over 10 minutes. She sounded fine until I started my complaint and then she sounded like she was under water and dead air. Then right back into the que again. I have spoken to 8 people (supposed to be 9) and the call has been disconnected a 5th time after waiting an additional 15 minutes in the que and hung up on again. Everytime I have to call back in, explain the problem again to try to get to someone who can help and I am beyond frustrated and upset. I see a company that is acting beyond fraudulent during a global pandemic! They are offering ways to send money to people when you can't get out and about and can't always come in to work. The website is misleading and the "info" detailing it's uses isn't clear that it would be an issue and is located at the bottom as "more info" not important terms...not ecards have limited online use only. When pointing out the issues this company refuses to provide a physical card to be able to use your money sighting the terms were known when purchased (based on my investigation it is not clear and since I didn't purchase not known by me), will not "register" it to you, nor provide a link with a scanning code to use in store. They refuse to actually assist you in using your money and refuse to explain how you should shop when the card is declined because not enough and unable to split the purchase online. The email I received is not clear that it is online only and when you click on it there is a view and print as if you can physically use it. This is deplorable customer service and feels like an outright scam to steal money from people. I have to buy from someone I wouldn't to use it and figure out how to use the exact amount or lose it. This company should be ashamed at how they are treating people especially during Covid. We are struggling to make ends meet, sick with covid, have 7 mouths to feed and just want to buy our groceries or pay our bill with it and can't make it happen and it has been almost 2 months! Customer service does not care about the customers and spouts silly nonsense justifying some small print somewhere that is magically not in their about section on the main page. I want our $200 asap and they need to change their site immediately to state that egift cards are limited, online/phone only cards that are not accepted everywhere in the US that Visa, Mastercard, and Discover are. They need to be sending physical cards to anyone having an issue and not trying to steal people's hard earned money! Do they not charge enough in purchase fees that they do not need to steal the rest?!

It's a gift card that 3rd party already has access to the number 2021 several times vanilla gift cards were purchased and unable to use due to proxy rainbow obtaining the funds illegally and incomm/vanilla gift card allowing the theft you have to wait for a so called investigation fill out a bogus form with this company knowing all the time the scheme and they have no intention of paying your money back this bis happening to much and a class action lawsuit should be filed no company should be free to setup this type of scam to steal the publics hard earned money