The complaint has been investigated and
resolved to the customer's satisfactionResolved IDCServCo — Scam and rip off!
resolved to the customer's satisfaction
I was at one of our clinic when Janice called from SUPERIOR OFFICE PRODUCTS (IDCSERVCO) telling our clinic manager that she was shipping the order of the year supply of toner for our copier that we had ordered back in Feb. of 2007 by a person that hadn't worked for our company for the past 2 years. I caught wind of the conversation and interrupted the call and talked to this Janice who said that we had placed the order and that if we canceled it that we be have to pay the full amount of the year supply of toner instead of the discounted price that we were offered now. Janice then said that this person that had approved the order had signed the contract back in Feb. of 2007 which I informed Janice that was impossible since that person hadn't work for the company at that time. She then informed me that I would have to write cancel on the faxed sheet and fax it back to her. I faxed the canceled fax immediately.