I bought a pair of prescription glasses in Sturgis (August 7) and was told it would be about a 2-3 week turnaround. It has been over a month now and I still have not received the glasses I paid 500.00 for. After repeated calls to the number listed on their site I was repeatedly told they were at the lab and will be sent out any day now and I will receive a tracking number. This is now 2 weeks after my initial calls and still no tracking number, and no glasses. At this rate I will have a new prescription before I receive these glasses. If you cannot meet the demands of producing prescription glasses in a timely manner then do not make false claims of your expected delivery time.
Desired outcome: Deliver the product or refund