IC Solutions review: Inmate debit phone account

I spoke with a representative named Ally this morning. I've spoken with many other Reps the past two months. These representatives will not give a clear answer on the questions that are asked of them. I've constantly caught them in numerous lies. I added funds to an inmate debit account two months ago. The inmate still doesn't have access to his funds. There have been at least 7-8 "so called" investigations with no resolve. This is a terrible company that is committing Federal Fraud. I am reaching out on this platform to seek help and advice and hopefully prevent this from happening to anyone else.