Hyatt Residence Club — Unlawful termination of owned points when timeshare was sold
We are sharing a negative experience with a Timeshare company, located in Florida.
We have been timeshare owners and last September we paid our annual Maintenance Fees, which created 2000 fixed points, with a value of approx. $ 3500.00. The points were changed into what they call EEE points, which are a more flexible way to use the points towards a vacation. This was due to the fact we were in the middle of a pandemic and we wanted to make sure our points could be used whenever the pandemic was over and travel to or from the United States was allowed by the Federal Government.
We sold our timeshare property on May 14th, 2020. In spite of HVO Membership Services verified our existing points in writing, the Corporate Office denies the fact. In return they have claimed HVO Membership Services did not know their job and attempted to make this our problem, saying it was all "a misunderstanding". In return, the Corporate Office attempted to force through an unacceptable solution for us, which was rejected.