Hyatt Residence Clubhyatt residence club maui/ hv global group

I had signed up for an offer back in May 2018, to spend 5 nights there at the Residence Club in Maui for a great rate, requiring a $500 deposit and agreeing to listen to a Time Share talk once there.I was told to call back in June to schedule our dates for the trip, once they release the 2019 time blocks. So I did call back in June and EVERY week since. 4 days ago I called again, after being on hold for more than 20 minutes, I was just told that the 2019 dates for booking the Residence Club are now "SOLD OUT"!!! After having called this number at least weekly in the last 4 months, and being given the run around regarding the booking window for 2019 "not yet being released. Please call back next week/month...", I am more than upset to say the least. He tells me that the dates were released (and all 7 months of 2019 were booked) last Friday (8/17/18). I had called last Thursday (8/16/18) and was told "Sorry, not yet. Please call back next week, that's all I know".
There is something terribly wrong and absolutely unethical & unlawful about collecting $500 from hundreds, if not thousands, of people like myself, keeping the money for this length of time, and then cancelling the offer.
By the way, when I asked to speak to a manger, I was given the name Jesse Aguilar, and transferred to an extension for a voicemail that was (not surprisingly) FULL and unable to take a message and then disconnected.
HRC is unbelievable and a company to NEVER be trusted. I have yet to be refunded my deposit and have not heard back via email or phone.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.