CB Footwear Hush Puppies Complaints #2-21

Hush Puppies review: Shoes

Moataz Soliman of EG

Jul 09, 2026 12:03 pm UTC

Verified customer

Featured review

Dear Hush Puppies Customer Care,

I am writing to file a formal complaint regarding a pair of Hush Puppies shoes that I recently purchased in Egypt.

Shortly after using the shoes, I discovered that the dye from the shoes was bleeding and staining my socks, which indicates a product quality issue. I reported this problem to the local agent/distributor in Egypt within 14 days of purchase and requested an inspection and appropriate resolution.

However, my complaint has been rejected solely because I no longer have the original receipt. I find this response unreasonable, especially since the store has my purchase information and customer details recorded in its system, which should be sufficient to verify the transaction.

As a loyal customer, I expected Hush Puppies products to meet higher quality standards and for customer service to address legitimate quality concerns fairly. Instead, I have been left with a defective product and no meaningful support.
I respectfully request that Hush Puppies review this matter and instruct the local distributor to investigate my complaint and provide a refund.

If this matter is not resolved adequately, I will be forced to escalate my complaint through the relevant consumer protection authorities and other official channels.

Additionally, I will share my customer experience with my professional and personal network to raise awareness of the issue.

I hope we can resolve this matter amicably and maintain my confidence in the Hush Puppies brand.

I look forward to your prompt response.

Regards,

Moataz Soliman I Ph.D.
Associate Principal Infrastructure Engineer

Desired outcome: Refund

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Hush Puppies Contacts

Hush Puppies phone numbers

1800 135 393

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Australia

+1 (800) 419-2282

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India

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United States

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Canada

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100%
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Caribbean

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Hong Kong

+60 136 260 663

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Malaysia

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Netherlands

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Pakistan

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100%
Confidence score

Philippines

+351 229 069 126

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Portugal

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Singapore

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South Africa

+82 264 707 000

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South Korea

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Hush Puppies emails

customerservice@hushpuppies.com

100%
Confidence score: 100%

Support

Hush Puppies address

9341 Courtland Drive NE, Rockford, Michigan, 49351, United States

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