The complaint has been investigated and
resolved to the customer's satisfactionResolved Hurst Trailers — Trailer will not pass DOT inspection, Etc.
resolved to the customer's satisfaction
I called on the 21st of April, 2009, and spoke with Mr. Bernstein Hurst about making me a new trailer. We talked about a 18' fender trailer with a 2' dovetail, with two 7k# axles with fold up ramps, rub rail, 8" channel frame and tongue. Also with adjustable 2 5/16 hitch and 10k# jack, and all DOT required lighting. I ordered a trailer from this company on the 22nd of April from Mr. Hurst's son Greg, when ordering, I asked how long the ramps were and he said they should be 5.5' on this trailer, I asked what the spacing was on the cross members, and Greg told me 16" oc. I ask if he would put braces on the ramp legs, he said they would. I also instructed them to prime and paint the underside of the trailer, and was told they would. I was told my Mr. Hurst on the 21st that he could have this trailer ready for me to pick up in two days and Greg confirmed this when i ordered it, I told Greg that I would not be able to pick up until Monday the 27th and he said he would see me them. On Friday the 24th i called to confirm that the trailer would be ready on Monday. I spoke to Greg and he informed me that they didn’t have the axles and would not have the trailer ready until the middle to the end of the next week. I told him this was not acceptable, as I had sold my old trailer yesterday and needed the new trailer on monday to transport equipment to WV for a job I had going there. We spoke a couple more times that day and there seemed to be no way to get the trailer on monday. Greg told me his dad would call me later that day, after receiving no call back, I called him at 6pm that evening, Mr. Hurst told me he also didn’t have the steel for the frame and wouldn’t have it before monday, nothing said about the axles. I told him that this would be costing me a large sum of money since i needed to move equipment monday evening. There seemed to be no solution and i finally agreed to pick up the trailer on wed the 29th. When i showed up on the 29th, the trailer was sitting in front of the factory, the first thing i noticed was that the underside of the trailer was not painted and many areas of the topside also wasn’t covered well with paint. I also realized that the cross members were on 24" spacing and not 16" as quoted to me on the phone. The next thing i noticed was that there were only two marker lights on the center rear of the trailer, i asked Mr. Hurst about this and he said it didn’t need three, that two was enough. He agreed to paint the underside if i was willing to wait for them to run it back through the paint shop. I agreed and after 2 hours, I was ready to return home with the trailer. It pulled exceptionally well and seemed to be a great trailer. When I got home and too it to be inspected, it failed for several reasons. No license plate light or mount, Dot requires the any trailer over 80" wide, have exactly three red lights grouped in the center rear of the trailer, there was only two and there was a bracket welded in the way to prevent the addition of the third light. It also failed because it didn’t have lights on the widest part of the trailer (fenders) red facing rear and amber facing forward. I also realized that the ramps were only 5' and not 5.5 as quoted. During the first use of the trailer, (running without state inspection) the front right wheel brake kept locking up, had to run without trailer brakes. During installation of the fender lights yesterday, i noticed that the brake drum on the wheel which was locking up didn’t match the other 3 drums. I now believe that at least one of the axles was a used axle and had been repaired or attempt to repair. I have hauled a 6k# skid steer on this trailer and the axles are hitting on the frame, it is suppose to haul at least 10k#, if i loaded 10k# on it, it would be bottomed out, axle to frame. This purchase is the biggest nightmare i have ever been involved in. I had decided to accept the missing lights, the wrong cross member spacing, short ramps, bottom and many areas not painted well, due to being so far to go to make them fix it (over 6 hours one way), but now there are too many things wrong to accept. I will be calling tomorrow to demand that they make me another trailer out of new materials and as quoted, and i will eat all the trouble i have had to date and the long trip to return this piece of junk. PLEASE BE AWARE OF THESE PROBLEMS IF YOU ARE THINKING OF BUYING FROM HURST TRAILERS, WASHBURN, TN.