https://www.ukofficialrecords.co.ukSupplying a certified copy of a marriage certificate

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Details below listed about an order placed for a certified copy of a marriage certificate. After the stipulated time I was advised by a further email stating no trace can be found on the details I have supplied, this email came from a chap called David Stokes. It also stated it was now in the next stage of a manual search. I telephoned [protected] at 10.44 on 30/11/2016 asking for further details as my email dated 22/11/2016 had not been responded to and was told the same again "its in a manual search and it has a deadline of 12/12/2016 " if they are unable to find anything a full refund will be issued". Doesn't appear to be legitimate to me I have had to chase them no apology and I have requested written confirmation to my email address, which they confirmed over the telephone and was told this will be with me in an hour. I am concerned that this may be a scam.
The website may look the part, the service and professionalism is not apparent. Can I keep up date this initial complaint? I may receive this email and the refund then again judging on past performance I may well not and would not wish any other people to fall fowl of this website.

Regards
Julia Sargisson

This is the initial order and email confirmation.

Dear Mrs Julia Sargisson

Thank you for placing your order with us, your order will be despatched after 8 business days.

[protected]@UKOfficialRecords.co.uk UK Official Records, 4200 Waterside Centre, Birmingham, B37 7YN
tel: [protected]

The transaction of: £15.98 will appear on your debit/credit card statement
in the name of: UK Official Records.

In all correspondence please quote your order no: UK695492

Thank you,
UK Official Records

www: https://www.ukofficialrecords.co.uk/
email: [protected]@ukofficialrecords.co.uk
tel: [protected]

  • Updated by nossig · Nov 30, 2016

    Email has arrived confirming discussion will monitor around the 12th to see if anything else materialises.

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