HSBC UK’s earns a 1.0-star rating from 1 reviews, showing that the majority of banking clients are dissatisfied with financial services.
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Disappointing Customer Service Experience at HSBC UK
After reading through various reviews from customers, it's evident that many individuals have faced challenges with HSBC UK, particularly in terms of customer service. One customer expressed frustration with the difficulty in accessing their own money due to declined payments and unresponsive customer service representatives. Another customer highlighted the freezing of their business account without warning, leading to significant business disruptions. Additionally, there were complaints about the inefficiency and lack of responsiveness from HSBC staff, especially in resolving issues and providing timely assistance. Overall, the reviews paint a picture of a bank that struggles to meet customer expectations and provide satisfactory service.
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Pros
- Global banking network
- Diverse financial services
- Strong digital banking
- Robust security measures
- Comprehensive wealth management
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Cons
- Limited branch network reduction
- Higher fees than some competitors
- Mixed customer service reviews
- Exposure to global market volatility
Is HSBC UK legit?
HSBC UK earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
HSBC UK has claimed the domain name for hsbc.co.uk for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Hsbc.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Hsbc.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
About HSBC UK
For personal banking customers, HSBC UK provides a variety of options including current accounts, savings accounts, and ISAs, catering to everyday banking needs and long-term savings plans. The bank also offers personal loans, mortgages, and credit cards, with different terms and features to suit various borrowing requirements.
Investment services are available for those looking to grow their wealth, with options ranging from self-directed trading to professional wealth management advice. Insurance products are also on offer, covering life, travel, and property, providing customers with protection for various aspects of their lives.
Business clients can access a range of services tailored to their size and sector, from small startups to large corporations. Business accounts, financing, and credit facilities are designed to support business operations and growth. HSBC UK also provides specialized services for payments, cash management, and international trade, facilitating global business transactions.
Additionally, HSBC UK offers online and mobile banking platforms, allowing customers to manage their finances conveniently and securely from anywhere. The bank's digital services include tools for account management, payments, and financial planning.
HSBC UK is committed to sustainability and has initiatives in place to support environmentally friendly practices and community projects, reflecting its corporate responsibility ethos.
Overall, HSBC UK aims to provide a full spectrum of banking and financial services to accommodate the varied needs of its customers, while adapting to the evolving digital landscape.
1. Log in or create an account
To file a complaint or review about HSBC UK on ComplaintsBoard.com, start by logging into your ComplaintsBoard.com account. If you don't have an account yet, you can create one easily on the website.
2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website. Clicking on this button will lead you to the complaint form.
3. Writing the title
When writing the complaint title, make sure to summarize the main issue you have experienced with HSBC UK concisely. This title should give a clear idea of the problem you are facing.
4. Detailing the experience
Provide detailed information about your experience with HSBC UK. Mention key areas such as any transactions you had with the company, the nature of the issue, steps taken to resolve it, and the impact it has had on you personally. This will help others understand your situation better.
5. Attaching supporting documents
If you have any additional supporting documents related to your complaint, remember to attach them. However, avoid including any sensitive personal data in these documents for security reasons.
6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from HSBC UK regarding your complaint.
7. Review before submission
Before submitting your complaint or review, review it carefully for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.
8. Submission process
Once you have reviewed your complaint, submit it by clicking the 'Submit' button. This will send your complaint to ComplaintsBoard.com for processing.
9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue with HSBC UK.
Remember to follow these steps carefully to effectively file your complaint or review about HSBC UK on ComplaintsBoard.com.
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HSBC UK contacts
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HSBC UK phone numbers+44 1226 261010+44 1226 261010Click up if you have successfully reached HSBC UK by calling +44 1226 261010 phone number 0 0 users reported that they have successfully reached HSBC UK by calling +44 1226 261010 phone number Click down if you have UNsuccessfully reached HSBC UK by calling +44 1226 261010 phone number 0 0 users reported that they have UNsuccessfully reached HSBC UK by calling +44 1226 261010 phone numberCustomer Support+44 345 740 4404+44 345 740 4404Click up if you have successfully reached HSBC UK by calling +44 345 740 4404 phone number 0 0 users reported that they have successfully reached HSBC UK by calling +44 345 740 4404 phone number Click down if you have UNsuccessfully reached HSBC UK by calling +44 345 740 4404 phone number 0 0 users reported that they have UNsuccessfully reached HSBC UK by calling +44 345 740 4404 phone numberCustomer Support
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HSBC UK emailsjulie.a.dempsey@hsbc.co.uk99%Confidence score: 99%paul.j.amos@hsbc.co.uk97%Confidence score: 97%phishing@hsbc.co.uk94%Confidence score: 94%
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HSBC UK social media
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