The complaint has been investigated and
resolved to the customer's satisfactionResolved HR Emerald Card — Card Accounts being closed??
resolved to the customer's satisfaction
I was out of town over this past weekend and when I stopped to get gas I went to pay with my Emerald Card and to my surprise the card was declined. The Cashier told me to go look at my account with the atm. The ATM told me the card wasnt valid. So, I call the customer service and they in turn told me to cut the card up and only told me I was getting a check in the mail for the balance of my account. I frantically asked if they could transfer me to someone who knows alittle bit more about what was happening with my account they hung up on me. All my employers pay checks are directly deposited into my account and my account was closed on Thursday and my pay day was Friday. It took til today Wednesday for it to be fixed and turns out I should have saved my card because now I have to pay a $10 dollars for a new one!!