Hotter Shoes — Delivery and return policies
I order pretty regularly from Hotter. I placed an order in August that was not delivered until 2 months later when I no longer needed the shoes. I complained and was told to return them for full credit. I did so and included the email in the package indicating I was due full credit. Not so. They deducted $17 from the refund. I was irate and complained by phone...I was "granted" $7 back but am still out $10. They claim returns are free. THEY LIE. Each time they manage to not give me full credit. I will NEVER deal with them again and would like to warn others about their practices. They do not deliver on time and then you are penalized on returns!