Homes.com
reviews and complaints

As a potential customer considering Beams Real Estate, Inc., it's important to note the mixed experiences shared by customers. While some reviewers appreciate the personalized service and dedication of certain agents like Eugene Little, others express concerns about fake leads and contact information issues. It seems that the company has room for improvement in terms of lead quality and customer satisfaction. If you decide to engage with Beams Real Estate, Inc., it may be beneficial to clarify expectations upfront and ensure clear communication to avoid any potential disappointments.

I am a new advertiser on Home.com. I have not used the services before and I can not rate their products yet. To be honest, I am skeptical of these types of advertising services and have not had great experiences historically. However, Shalynn my sales rep took the time to work with me and she is the reason I am a new customer. She listened to my feedback and took the time to develop a trail program that will hopefully work great for both of us. Most advertisers in this space over promise and under deliver. Shalynn, focus on building a relationship vs getting a sale is what sold me. Now Homes.com just needs to deliver results.
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After receiving a text from Jeff Hammaker from Homes.com this morning. I thought about what this website had to offer. This afternoon I asked him to call me to discuss. I'm a past client of Homes.com (2017), back then I didn't have the best of luck with this program but there was something that told me to take a second look into this. He sounded very convincing that he could help me increase my productivity. After a long conversation, Yes! I'm decided to give it another try. I like the fact that it was on a trial basis of 90 days. So I guess I'll report back into you after 90 days. Jeff was very professional and truthful about exactly what he was selling.
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Shay was AMAZING! Follow up was too knotch, she found answers to all of my tedious questions. I'm an analytical millennial business student/realtor. There was not one question she didn't have or find the solution to. Her energy was also amazing and I'm not I never really believed in paying for leads, but we have a lofty goal to polish off our year and this just FELT right! Shay definitely facilitated that feeling, sharing her company values with me, which were important to me, and just being 100% authentic with me. In this business we don't have a ton of extra time, she was direct and sincere and that made all the difference! My partner and I are now SO stoked to see where this takes our business. Thanks Shay!
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OMG what an Amazing person you have working for You! Regina Joseph's, is so very Brilliant, Patient, Helpful, Caring and Truly is what makes a company Stand Out amongst the Rest! Regina really takes the time To explain every little detail, especially people like myself who are a little slow to understand and the dynamics with setting up my account, as well as going over the many great features this company has to offer for me and my Team! I am grateful to have someone so personal and experienced getting me started, I am very excited for this relationship to help my Team have an Amazing Experience in making New Business with you here at Homes.com! Thank you Regina so very much for the beginning of an Amazing Experience!
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Eugene did an excellent job with his guidance and expertise, for matching me with the right programs that are available to me through Homes.com. He not only verbally guided me through the steps and procedures to inform me of what I needed to do, to become a more successful Real Estate Agent with capturing leads through advertisements, but he also went the extra mile to guide me through a visual/hands-on ZOOM presentation using my computer, so that I could actually see it myself. Eugene opened my mind to options that had not been introduced to me, or crossed my mind, as far as generating leads. I am so excited to implement the new programs and suggestions, that Eugene very patiently and professionally recommended for me!
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This is the first time I have ever been spoken to like I was of value when placing a call for support. It made me realize I'm missing out on your services so I'm absolutely looking more into your company. A little quick note: The reason for my call was to understand why I was getting email blasts from Sell State for recruiting agents by way of homes.com (very annoying). I ended up opting out which instead of opting out of Sell State email... I opted out of homes.com because I didn't know what was going on --- I wonder how many hundreds of other agents have made that very same mistake?... Anyway... THANK YOU KATE for being unbelievably patient, enjoyable and helpful. Much appreciated! LD BLACK, RE/MAX Premier The Villages FL
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I can't speak of how well the service itself is yet. As far as the customer service, I must say that Brennan was wonderful to deal with. I had a really bad experience with one of their competitors that I am still dealing with. He understood and came off as very personable and real. Honestly, with the experience I had with the other company, there was absolutely no way I was going to be trying anything like this again. Brennan was able to change my mind (for now). He explained the service he offers extremely thoroughly and friendly without a song and dance. So far this has been a completely different experience already. I hope it stays that way. Brennan was great to work with and I look forward to working with him going forward!
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I can't grade your product because I just signed up and don't know how things will go. Ebony was exceptional. She cold called me and 99% of the time I blow off sales calls. Not her. She was not pushy and had done her homework on me. She addressed why I had canceled before and ever so gently brought me back in. (Sales people LOVE to be sold!) She explained everything in detail, listened to my concerns and responded appropriately. After I was signed back up, I was transferred to another person, (don't remember his name but what a voice!) who helped me with my page. All in all a very good experience. I would like to add that I think having your employees asking your customers to rate how they did is absolutely awful. What a terrible thing.
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I have to admit that this was a very RARE phone sales experience, as 99.9% of the time I cut off the caller before they even had a chance to explain what they have to offer. I have two jobs and very little time for such calls. But Hagins managed to overcome my (rude) initial response and then did a great job convincing me that it would be worth my time and $ to consider the homes.com product he was offering and to give it a try. It helped that Homes.com is reputable and I, as a RE/MAX agent already am working with them to a degree. I'm anxious to see what more they can do to boost my lead generation. I will mention that my second job is as a sales manager in broadcast radio. I have been selling air for over 30 years, and understand the challenges of selling something you can't touch or see. I wish I could hire Hagins!
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Jason has been phenomenal to work with! He seems to be able to quickly size up your tech level and work at your speed, making sure you are able to follow along, which is perfect since most IT Techs either treat you like you like you don't know how to turn on a computer or you're a tech wiz yourself - typically no in between for the intermediate users. Jason helped us every step of the way to be sure our website design looked exactly how we wanted it for the areas we were not able to edit ourselves. He also helped us with 301 redirect from our previous websites. After having trouble with our Registrar not being able to help us point our URL, Jason WAS able to help us. These are just a few examples of why we really feel he went well beyond our expectations in getting us up and running. We are excited to see the results from our new website with Homes.com!
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I purchased this product in January of 2020 and I must say I have gotten about 48 leads since then... which I would be jumping for joy... however most of the leads over 90% seem to be looking at the same set of homes in the same mobile homes park neighborhood... The homes seem to range from 40-56k and none of these homes are currently on the market anywhere that I can find. The lead concierges service that Homes.com provides (which is an additional monthly fee) has not once ever had any luck contacting these leads... not one of the 48 at this time.Not One!... made contact with one lead and they where not ready to buy and had no money in the bank. Why do I keep getting the same mobile homes park listings which are not on the market in a zip code with the average homes over 225k or more. I have since then tried to switch zip codes to see if I can have better results and the salesman Thomas was suppose to look in to this for me... I have not heard back from him to this day as of Feb 18th 2020. I have since canceled this so called service and I will stick with my Facebook ads... Realtors save your money!