Homeschool Stockroom
reviews and complaints

did you ever get any results from BBB or anyone on how to pursue getting money back? thanks

I am very dissatisfied! I placed my order on AUGUST 23 with the website telling me it would take 2-4 weeks for delivery. You didn't hesitate to draft the $390.50 from my account instantly, but I STILL HAVE NOT RECIEVED ALL OF THIS ORDER. Some of it has come and one of the books looks like it was SOAKED in water. I will NEVER ORDER FROM THIS COMPANY AGAIN. Now I am going to get back to the business of tracking down the rest of my books, here on WEEK NUMBER 7 that I am waiting to begin school. I also have to try and get a replacement for this ruined book. I am certain that with the type of customer service I have recieved so far, this will be a JOKE!

I had tried to purchase two packages from these people. They did not waste any time to recieve their payment on the credit card. However, that was Aug.4. The lady encouraged me that I would recieve my material within 2-4 weeks. It is now Sept.14 and I still have not recieved anything from them. They said I should recieve it this week no later than Wed. Seems like this place of business is either running two months behind schedule or they are scamming all of us..

I had ordered for my daughter her complete curriculum
for grade 11, I was told the product would come in 2 weeks. Since then I have never gotten the product, now that schooling is 1/2 over and we had to purchase AGAIN from another company we wanted our money back. They never answer the phone (obviously they
have caller id), do not answer e-mails, have complained to Better business bureau... they can do nothing. Have
contacted a lawyer and small claims... they all suggest we work this out ourselves before taking the next step and sue them... I have tried for 5 months now... they are obviously SOOOOO huge that they do not care if they get a lawsuit for 5000.00...I have now contacted the gov. of NY and will await his response to this scam
company. I have since learned of others that have been
scammed. I do not know what complaining about it is
doing... if it alerts others to the scam homeschool stockroom is working I guess that is all I can hope for.

I placed an order for a 4th grade standard, 5th grade standard and a 9th grade standard on 3/12/10 and today is 6/6/10 and I still have two book that I have not received yet. Not to mention the extremely rude customer service dept. who, when I told them maybe I should be dealing with someone in management who might care about the company and understand that customer satisfaction is important, said that they sent copies of our e-mails to management. But it turns out that the address they used is not valid. I have filed a complaint with the BBB and also I would encourage everyone to check in to the Federal Trade Commissions prompt delivery rules. I know that this company is in violation of this rule with my order. I have already filed a complaint there and also with the NY States Attorney Generals office. This company let me know that they wouldn't respond to the BBB when I told them that I was going to file a complaint. This is one of the worst customer service experiences that I have ever had. I have also contacted publishers because a lot of the stuff that I have received is photocopied and unless them have consent they are not allowed to sell photocopies.

These people will screw you. If you paid with a credit card I would suggest contacting them and start a dispute with this company. Same exact thing happened to me. I ordered 5-1-09 and just now got my money back 11/09, but unfairly this company still got the money because my credit card company mishandled the case. I wish you all the luck with this as I too know how this can be frustrating to have to deal with. This company needs a dose of reality. What is so bad is that this company will try to make you out to be the bad guy wanting something for nothing when it is them that is getting your hard earned money for nothing.

This company stole 1, 236 from us. They need to be stopped.

This is something that we are doing. We have applied for membership to all the the Yahoo groups (HOMESCHOOLING) and we are sending e-mail to all the members to stay away from this company.

Does anyone know if we can start a class action lawsuit and how? We need to put a stop to this company and their employees.

Here is another story about the Home School Curriculum Shop in Brighton, NY. On Aug 5th, my wife called and placed an order for a 6th grade and 8th grade full curriculum package. We did this over the phone because we wanted to substitute the 6th grade math and science with 7th grade from our gifted son. We were told that we would receive the product in 4-6 weeks. On Sept 9, we called them up to inquire as to a delivery date. We were told that the product had shipped and should be there in a day or 2. We waited for a week, and called back when nothing arrived and asked for a tracking number. We were then told that the research dept would get back to us with a tracking number. After more days of back and forth, I asked to speak to a supervisor, owner, etc. and was told NO, that the customer service dept. was there to handle these calls. When I told her that she was not doing a very good job of that, the woman told me I was being abusive and hung up on me. At this time I had to call back from a different phone number, since calls from my home and cell were being ignored. When I got thru, I told the lady to cancel my order. She refused and said the order had shipped. I explained that since they had no proof of that, that I was cancelling. She again refused, at which point I informed her that I wold contact my credit card company to initiate a chargeback. Their response to thios was to lie, and claim that we had purchased a download and agreed to terms that stated all sales final, no refunds. They even faked up a web pages and printed a screen shot of it to prove their case. Unfortunately, when my bank/credit card co. received this, they sent a letter to me to respond to, but I never received it. I am now in the process of appealing that, and believe that I will win, but if not, I will sue them to get my money back. These people need to be shut down.

And homeschoolstockroo.com is the same company. I purchased from homeschoolcurriculumshop, but the fake web screen shot ws faked using th homeschoolstockroom web site format.

Tim

Home School Curriculum shop is the same entity.

Please review my letter to the NY Attorny general for details of our same issue. They are certainly skilled at evading.

10/10/2009
NYS Attorney General
Consumer Fraud Bureau
State Capitol
Albany, NY 12224

VIA Facsimile

Dear Sirs,

I am writing to request your involvement in a dispute matter with the Home School Curriculum Shop in Brighton, New York. Their current operations address is 2604 Elmwood Ave, Suite 159, Brighton, New York, 14618. Their list phone number is [protected].

In July of this year we purchased full home school curriculum for the grades 7, 9, and 11 via their website, http://www.homeschoolcurriculumshop.com. Purchase was made on 7-3-2009.

We paid via check for a sum total of $1787.50. Check was mailed via US Mail and was cashed on July 10th.

Per the company website orders would be shipped within 4 weeks of check being cashed.

On or about August 13th, 2009, at the request of my wife, I made a call to the company via their toll free number to inquire as to when our shipment would arrive as their website was still not showing our order as even processed.

I had to call their number about 10 times before a real person would answer the line. They have an answering machine that answers their calls most of the time.

Once I was able to connect to a live person I was told that the order should be shipping within a few days as they were very busy with orders. When I pressed them for a tracking number their statement to me was that they could not provide that number because all of their shipments are handled manually and the warehouse does not have the facility to enter the tracking numbers. Tracking numbers are entered manually by their support staff and because they are so busy filling orders, they simply can't keep up with entering the tracking numbers into their computer system. I was then told I would have the order by next Tuesday and if we did not to call them back for further assistance.

The order did not arrive on Tuesday. This then started a series of calls from me to them with almost the exact same end as above with each call. I believe I made about 8-10 contacts with them from the period of August 13th and the 28th of August.

Finally, on or about August 28th a box arrived from their company. My wife, Sonja signed for the box.

Upon opening, the box contained a portion of each curriculum and no packing list. The box also contained a small note called Multiple Shipments. The essence of the note was that our order was coming in additional shipments and they should arrive no later than 9/7/2009. Call them if they do not.

Well, they did not arrive.

Again, I called them on or about the 8th of September. After many, many attempts, they finally answered the phone. I was told the product was being shipped from multiple locations from around the country and to give it a few more days.

After a few more days, on calling them again, I was told the order had arrived in the warehouse and they were in process of sorting it out. The remainder of our order should be shipped within 48 hours.

It was at this time I discerned that we would likely never receive the balance of our shipment. I asked them if we could simply be refunded our money for the remainder of the product not shipped I was told "In order to receive a refund, you must ship back to us the entire curriculum in like new condition. At which time, you will receive a full refund." When I told them this was not possible as we have not receive the full curriculum, the woman on the other end of the line laughed at me and said "Well, that's our policy. Ship back the entire curriculum and we will refund your money".

At this point, I began to take other routes.

I filed a complaint with the Better Business Bureau in New York. Only to find out there have been 15 like complaints with the BBB over the past 12 months. The majority (12) are on delivery issues. Their response to the BBB complaint was that we have in fact received the full order.

I filed a complaint with the New York Consumer Protection Bureau with the same net result. They state we have received the order in full. The NYCPB pressed them harder to provide signatures for not only the first shipment but for the other two(2) denoted on the note enclosed in the first box which arrived on the 28th. They were unable to provide signatures to the NYCPB and sent a hand written fax to them stating we are simply trying to gain free materials.

I contacted the local police department in Brighton about mid September and spoke to a very nice detective. He promised to call them for us, and he did. He called back the same day I initially spoke with him and his comments to us were that clearly this company has been through this many times. He stated that he too had to call many, many times to simply get them to answer the phone. Among his findings, they knew all the correct legal terms to stonewall the police department and used them. He said there was nothing further that he could do and we must take up the matter in civil court.

I have filed a mail fraud case with the United States Post office this past week.

I am hoping that your offices will consider getting involved in this matter to assist us.

We are only wanting the remainder of what we paid for to be shipped to us immediately or a full refund for the missing books and products. The money we paid to them is a lot for our family and from what I can gather regarding their operations, they are doing this to other families as well and I would like it stopped.

I have enclosed the following for your review.

Initial Invoice
Cashed Check Copy
E-Mail Correspondence with their firm
List of Product still missing
Note Enclosed with shipment that arrived on the 28th of August
E-mail from the BBB regarding their status with them along with their response to our complaint
Letter and their faxed response to the NYCPB complaint

If there is further information you need, please contact me at [protected] which is our florist business. I can also be reached via e-mail at robertanthony87@gmail.com or via US mail at Robert Anthony, 26 Broadway, Kissimmee, FL 34741

Sincerely,
Robert Anthony
[protected]
26 Broadway
Kissimmee, FL 34741

I also have purchased from Homeschool Stockroom two years in a row. Last year wasn't so bad. But this year, I have only received a partial shipment, and when I call about the rest of my order that has not come in, no one answers or returns my call. I just heard back from them through email and was told NO ONE was going to call me back as it was horrendus that I would be calling and complaining about my order. However, several attempts by email, and phone have gone unanswered. Now I am being told some male caller left yelling and screaming messages. Hmmm...Last I knew, I was a female. I was still told that they wouldn't tell me anything about my order. I feel as though it is close to time to file with my attorney as it is now Nov. and I placed the order in Aug.

After reading the way that you were treated with this company makes me question if these are the same BOGUS people that I am dealing with at www.homeschoolcurriculumshop.com. Both companies are in NY. Homeschool curriculum shop's info is
Homeschool Curriculum Shop
2604 Elmwood Ave Ste 159
Brighton, New York 14618
United States
[protected] Phone

The websites are set up the exact same and they have treated me the same way that homeschoolstockroom has treated you. The ladies (if you could call them that) more like monsters acted in the same manner as what you described.

I believe your story and feel that whoever posted how good they are must work for them. People like us need to band together and put people like that out of business and behind bars. It is so sad that monsters like them prey on good people like us. Is it really worth it to steal from others just to make a buck and to sell your soul to the devil? I think not. Like the saying goes Karma is a ###. What goes around comes around and they will get theirs.

I ordered my books on May 2 and was told that the books would be shipped within 10 business days 22 business days later I contacted them because I had not received my books. I called everyday and left messages and no one would call me back. I emailed with no response also. Finally on June 7th Marcy Kates called me and stated that the package had been shipped on June 1st and it should be there by the next day. Still nothing came. I called and emailed repeatedly until June 13th when she called and said the package was shipped that day and be there in 2 days . It came but half of it was missing also I paid $35.50 to have it shipped UPS ground but she shipped it Flat Rate box thru the Post Office for $8. I contacted her stating that I wanted a refund for the difference on the shipping and that I needed my other books and she said that I would get no refund and said nothing about the books. I contacted her again via email stating that she had broke our contract and that I wanted a refund and she called me an annoying Bi**** . Here are copies of the email correspondence. I have turned everything into the Attorney Generals Office and urge everyone to do the same!
From:
"** Marcy Kates - Homeschool Stockroom **"
Add sender to Contacts
To:
"Roni"
Whatever! You're nothing but an annoying ###! You will receive no more
email replies period. Do whatcha gotta do baby!

GOOD DAY
---------------------------------------
- I agreed to these fees to have my items shipped by UPS ground within 10
- business days. I did not agree to pay $35.50 to have you flat rate ship my
- package through the USPS and then you make a profit from the remainder of
- my shipping fees. I also paid $390.50 to receive a full package and you
- neglected to send me my full order. You still owe me two of my books and I
- want them IMMEDIATELY! I gave you until today to get these books to me
- and not only did you not ship them but you totally skirt around the issue
- in your email by telling me I will not get a refund of shipping fees but
- don't even mention if my other books have been shipped. Also as I have
- previously stated in my other email. It has been almost two months since I
- placed my order, now I don't know what you consider to be good customer
- service but this is not it. You lied to me when you spoke to me on June 7
- when you told me that the package had been shipped on June 1. When I told
- you that I
- was contacting the attorney general on the 12th you quickly threw my
- books into a flat rate box and shipped them to me but conveniently left
- out two of my books.
-
- I have received notification from the state attorney generals office that
- they have received my complaint and they will be in contact with me soon.
- If you deliver the rest of my package ( English workshop and vocabulary
- workshop) within 3 days and refund the remainder of my shipping cost that
- you owe me( because YOU BROKE OUR CONTRACT WHEN YOU NEGLECTED TO SHIP MY
- PACKAGE UPS GROUND and therefore the fact that I agreed to pay those fees
- is null and void because you did not hold up your end of the agreement by
- not shipping my package through the agreed upon method) then I will not
- pursue this and will drop the case but if I do not receive the books with
- 3 business days (which will be Wednesday June 22 ) then I will have no
- choice but to pursue legal action against your company.
-
- GOOD DAY
-
-
-
-
- --- On Sat, 6/18/11, ** Marcy Kates - Homeschool Stockroom **
- wrote:
-
- From: ** Marcy Kates - Homeschool Stockroom **
-
- Subject:
- To: roni102296@yahoo.com
- Date: Saturday, June 18, 2011, 8:15 PM
-
- You will not receive any shipping & handling fees refunded period. Our
- charges are clearly disclosed and when you placed your order you agreed to
- those fees.
-
- Good Day
-
-
- --
- Homeschool Stockroom, Inc.
- www.homeschoolstockroom.com
- [protected] Telephone
- [protected] Fax
- 580 Calkins Rd
- Rochester, NY 14623
-
-

Sorry guys Marcy and I are not as one or live closely to one another. If i could delete my comment I would, it was the marcy i once knew

I see that Marcy Kates decided to join (aka: Micheal Goins) . Marcy, if the owner is so compassionate, why is she allowing you to swear at people like you are for absolutely no reason? The shocker is, I spoke to you, and you sound to be in your 60's! How can a woman of your age not have learned by now what 'CUSTOMER SERVICE' is? I expect your behaviour to come from a 12 year old.

I am contacting my bank today, as my only concern is that they will use my bank info. I am also contacting my state's homeschool organization, as well as other states.

My other concern is that based on the poorly designed website, I fear they will simply open in another name and take others as well.

Here is my story:

- Ordered in beg. of Sept. '10.
- After 2 weeks, called/emailed for about 5 days to ask where order was.
- Finally rec'd email stating it takes 4-6 weeks.
- Decided, since child needed materials, to call and see about expediting order (even if I had to pay).
- No rtu calls or emails after trying both repeatedly for 4 days.
- 5th day AM: told them I had been taken before, and the fact they have long shipment time frames (not disclosed until you've ordered already), AND do not rtu calls or emails, I was concerned this might be a fraudulant transaction. I told them I wanted to give them the oppy to call and clear my concern.
- They called on the 6th day, telling me I had cancelled my order. I had not done that, so I asked when and how I cancelled. she raised her voice and told me it said so in her notes, and that theycalled me about it. I asked when they called. She said she would have to go thru their records (very sharp, not liking being asked to verify her lies). I told her I had my cel phone records pulled up and there was only this one call from them, ever. She did not like that much...raised her voice, told me she was not going to argue with me and hung up on me.

I sent an email detailing the above, I suppose still holding out that it was a legit company and the owner needed to know what happened (I would, if it were my biz).
This is the response (I put it in order for easier reading):

Date: Wed, 29 Sep 2010 22:26:36 -0400-> Subject: Re: Homeschool Stockroom - Contact Message-> From: marcy.kates@homeschoolstockroom.com-> To:

Get a life! Grow up and be an adult. No One here cares to hear your sob-> story. Your miserable [censor] atitude is what led to your order being-> cancelled to begin with. So go away annoying little pipsqueek and both-> someone else.->-> TaTa

ME: - Thank you - this has been forwarded to my BBB contact.

MARCY: GOOD--please forward them and yourself a BIG 'OLE [censor] you for me too!-

They may or may not be frauds (I will know if anything interesting shows up on my bank account!), but if they are legit, they are the WORST company I have ever dealt with.

WOW - same thing happened here!

Marcy Kates sent me emails swearing at me - even the 'F' word! could not believe it! Simply for asking where my book was?

/URL removed/

Wow, what a terrible company. I'm glad that I was warned before purchasing! I will warn everyone I know!

Michael Goins, I don't think there would be so many similar stories on here, plus people posting about their experiences on homeschool forums if all the allegations were fake.

I placed my order on 8/15 and received my first one 9/24. The second one I received on 9/30 and that is how I found out the $105 teacher's book was backordered. When I called to cancel they told me it was in the process of being shipped. 2 weeks passed and I call again to get tracking info. They told me they would have to call be back. 3 weeks of me calling everyday, at least 15 times a day, I still got no response. I even emailed them, with no reply. I finally filed a complaint with OnlineBusinessBureau.com and this is their reply to the complaint:
Our system tracking records reveal that this order has been completed and the customer has been advised of such on numerous occassions. It is presumed perhaps her child received the materials and "hid" them to avoid schoolwork as the order is complete.

How could I be "advised" if they never answer their phones or emails. As for my child "hiding" it, she is 7 and loves math and has been waiting for it. After all is said and done, I finally called my bank and they are working on getting my money refunded.

"alwaysfaithful"

Regina Gutierrez
regina_garley@hotmail.com
[protected]

The above is just ridiculous. Regina is a fraudulent thief. Any questions contact Marcy...she'd be more then happy to discuss Regina and the police reports against her utilizing her father's stolen credit card.

this story is the saddest i have heard so far. how could a company that has to deal with children s education be so horrible and un-compassionate? I also am a victim of this tragedy of a company. They only shipped out half my order and stated i would receive the other half a week later... however that was not the case. One month later and still only half the school books. I have done everything in my power to reach a human being to assist me with this issue however the only person that i have gotten a hold of actually cursed me out in an email. During a phone call with another representative i was told i should not be home schooling my children if i was this stupid! they also hung up on me. The representatives have told me i signed for both packages however they would not give me a delivery conformation number that i can take to the post office to verify who if anyone picked up the alleged package. I wish there was a better way to warn the next victim of this company so they will not fall into this category. I have wrote to Online BBB and also the BBB in New York to complain about this horrible company. I gave them my emails and information of proof. Hopefully they will take action against this company and at least get rid of the bad apples that are ruining this company. Here is a copy past of the letter of reply i got from this company. Please forgive the foul language as it is a copy paste.

Re: Homeschool Stockroom - Customer Feedback Form Confirmation‏
From: ** Marcy Kates - Homeschool Stockroom ** (marcy.kates@homeschoolstockroom.com)
You may not know this sender.Mark as safe|Mark as junk
Sent: Fri 10/16/09 1:24 AM
To: --------------------@hotmail.com

YOU ARE ABOUT THE BIGGEST IGNORANT ### OF A CUSTOMER WHO HAS EVER SHOPPEDWITH US! YOU SHOULD NOT B HOMESCHOOLING IF YOU CAN ###ING READ!

Wow all these stories are fake. No company in their right mind would treat any one like the way you are telling how it is. In fact I know the owner of the business and she is a kind caring person. She doesn't have any mean bone in her body. All these seem like attacks from a company that became their "competitors". To put kids into a complaint as well? C'mon that's nonsense. If the constant "mistreatment" is happening .. future customers, ask yourself why they are still in business / have been around for some time?

Thanks for your patience and time, also the "competitors" stop making the company look bad, and focus on your own company. It doesn't do you any good in the long run to try to make another company look bad, in the end you end up hurting yourself.