We ordered from them aug.19, 2013 and they took the money within 24hrs. from our account but after a month trying to call to get an update on when to exspect books, know one would answer the phone- so left detailed message with know one returning calls-then sent detailed emails with the same results = now after 9wks of trying to get in contact with them over taking our money and not getting the product we paid for, we are now going to everything to get the money back so we can order our son schooling. Losing $236.00 is not a option we dont have anymore money to order again from some where else. We even tried to get a number off there web site for a refund [protected] it is disconnected WOW WE HAVE ORDERED FROM THEM BEFORE AND COULD ALWAYS GET IN TOUCH WITH SOMEONE-YOU NEVER KNOW WHEN SOMEONE IS GOING TO GO BAD IT TAKES A REAL DEVIL TO STEAL FROM HARD WORKING FAMILYS AND HENDER A CHILDS LEARNING- SUSAN MORGAN -WILL BE GOING TO JAIL FOR STEALING FROM US- SHE HAS NO SHAME !!!
I ordered my daughter a 3rd grade package in December. Our credit card was immediately charged for $355. The 4-6 week shipping period came and passed and still no product. My husband called and reached a voicemail that said phones were out intermittently and that a representative would get back to us soon. No call. I called and left a firmer message, still no reply. It's now February. Unfortunately, it didn't occur to me that there would be a home-school rip-off site before I ordered, so I didn't research. I won't make that mistake again. Luckily my credit card company reversed the charges but from the looks of the reviews, many people have lost their money.
DON'T USE THEM!!!
If you are thinking of doing business with this company, DON'T. This place will rip you off. Check their better business rating it's scary...They will take your money and run. Bad, Bad customer service.
I paid in full $368.00, was promised it would arrive in multiple shipments. Within a week of each other. Called them and was told the second package was damaged. Was told another would be mailed out. Two months went by, still no package! Was given every reason why it hadn't arrived. I only was able to talk to one person, who said her name was Mary then Jami. When she ran out of excuses, she would connect me to a answering machine. When the number was disconnected, I found there new number and called. The computers are always down after that. Was promised some one would get back with me. Didn't happen! Couple of months went by, finally Mary answered the phone. She took my name and number and never called back. Now she won't answer the phone at all!!! I have since learned of Mardels Store. About 30 minutes away, I can walk in and pay and walk out with my books!!! I will one day meet up with this company one day. And it won't be pretty!! WORD OF ADVICE! Walk in and pay and walk out with books!!
I have ordered from this company for a few years now and had no problems. However, this year in April 2009 I ordered my son's grade 9 package. First, I recieved a call stating that they had sent me the wrong package and to refuse delivery and once it was returned to them they would send the correct one. Having had a good 3-4 year history with them I thought "no problem". Big mistake! I keep calling every few weeks and was told they were investigating it. I kept getting sent to a back order office and no one knew what was going on. Finally, in Oct I had had enough and left a message that if someone didn't respond to me in 2 weeks I would lodge a complaint. Here I am in Dec 09 with no books and guess what? The website doesn't exist anymore but I foundthis one instead. I am soooooo disappointed! I erroneously assumed that people dealing with homeschooling materials including christian curriculum would behave more honorably and not steal from people. As a homeschooling family a committment and investment is made in the education of our children and money is the first thing to take the hit. It's an okay sacrifice because the return on the investment is more than money can supply. It's disheartening to find our circle has been infected by theives and vipers.
Nova Scotia, Canada
I placed an order for the 3rd grade Secular Super Curriculum Package for my daughter on 7/13/09 and it was not a cheap package. My credit card was charged by 7/20/09 for the full amount. I received the partial shipment on 8/27/09, which is 6 weeks later. The include a page in the shipment that says to allow 21 business days for a backordered subject, so I had to wait another 4 weeks to call.
I called 9/28/09 and they transferred me to the backorder dept voicemail. (NOTE - Last year, I also ordered from them and had to wait 5 to 6 weeks for a backordered subject. But last year, there was no backorder dept voicemail. Whoever answered the phone looked up your order for you.)
On 9/30/09, the backorder dept called and said she was sending it to the research dept and I would hear something within 48 hours. I asked, "Oct 2, Friday?" She said, "No, Monday, Oct 5th." NO ONE called me back!
On October 6th or 7th, I called HS and left voicemail msgs for the manager and the backorder dept. I emailed them also.
Finally, on 10/15/09, I received a phone message from HS stating my literature was shipping that day, on 10/15. I still have that message recorded on my answering machine. So, I again waited a couple of weeks. Bear in mind that it has been a full 3 months since I placed my order.
I tried calling Homeschool Stockroom the week of Nov 2nd only to discover that their toll free number had been disconnected. I repeatedly called the toll number, [protected], only to get the answering machine. I tried blocking my caller ID info with *67 only to find that they would not accept calls blocking the caller ID info.
I repeatedly called their number the week of Nov 9th, still only getting the answering machine.
I didn't know what to do at this point but I knew something needed to be done. I spoke to a Assistant District Attorney for the county they are in and he told me to call the New York Attorney General's Consumer Fraud Division at [protected]. The NY AG was kind enough to mail me a complaint form which I promptly filled out and returned to them. They will mediate the complaint.
I do not know what will become of this, whether I see my money back or what they will suggest. I do know I will never order from them again and I would encourage others to order elsewhere. I've already ordered the 2 missing books because my daughter is 2 and a half months behind in Math and Grammer.
This is extremely poor business practices. I have read other complaints online that the Original Homeschool Stockroom's owner has cussed out complaining customers in emails and also called them childish. This is fraud, failure to deliver goods paid for. And the bad thing is that they are getting away with it. More people need to complain to the Attorney General's office. They only care about one thing, getting your money.
I ordered a leased 7th grade package for my son on July 24, 2009 with the anticipation of receiving it in the 2-4 week window posted on their website. My package arrived approximately 8 weeks after my order. Not only was it very long in coming but not complete. I had called several times in the 8 weeks and was told it would be shipped as soon as it was ready. There was a note attached to the paperwork/ invoice that stated the second part of my shipment would arrive by September 11, 2009 - needless to say that date came and went with no delivery. One time the woman who answered the phone transferred me as I was speaking - literally in the middle of a sentence!!! When I called I was put through to the "backorder/multiship" department and had to leave a message for a return call within 2 business days. This was on a Monday. By Thursday I called back and repeated the message for the multiship dept. I called again the following Monday and repeated this procedure. I had a message the next day that I had to wait for the publisher to send them extra books since they ran out. By this time it is almost the end of September. I called twice to speak with management and left messages both times with no return phone call. I sent an email through their website with no return email or call. Now it is December 3, 2009 and still no package. I called yesterday (12/1) and spoke with a woman who was trying to help me but ended up being as ### as the others I have spoken to. I am sick to death of getting the run around from these people. Twice now I have been told I had to wait for the publisher to reprint books. Today I was offered a comparable replacement - why not offer that to me back in September when the original books were backordered? I have now waited OVER 4 months for my order to be complete. I am not a competitor of this company - I manage a used bookstore! If my employees treated customers this way they would be fired that day no questions asked. The company had no problems taking my money back in July but seem to have no qualms about screwing me out of what I paid for. Needless to say, I will never use this company again and will tell everyone and anyone not to use them. I think they are despicable - we are talking about educational materials for children not gadgets or toy or clothes.
The woman at Homeschool Stockroom doesn't want my business. Please read the following.
After waiting a month for my order, UPS tried to deliver it, and I discovered that Homeschool Stockroom requires UPS to get a signature for delivery. I had ordered home school supplies from two other companies and didn't have to sign for anything. I am not home during the day, so signing was a problem. I talked to UPS but the options they gave me were not agreeable: 1) pay to send my package to a different address on a different day or 2) drive 45 minutes to their place of business to pick up the package.
Out of frustration, I e-mailed Homeschool Stockroom, told them of the problem I was having and said that they should tell customers that they will have to sign for things.
Here are the e-mails I got back:
She wrote: I am willing to bet you did not purchase the same type of materials
>> elsewhere, did you?? If so where did you purchase from?? If the other
>> company(s) had the same materials at the same or better prices why did you
>> not purchase all the materials from them? Doesn't kinda make sense,
>> 99% of our customers LOVE having to sign as it insures their package is
>> not left out in the rain, stolen or damaged. There is a very small
>> percentage, such as yourself that does not agree and for that we are
>> sorry, however it ensures the safety of your package. Also, our packages
>> do NOT require a signature of a person over the age of 21. Anyone can
>> Also if you have a issue with the fees that UPS charges that you contact
>> them in regards to those issues as we have no control over the fees
>> imposed by UPS for shipping and/or address changes.
>> Please let us know if you have any further questions.
First of all--what wonderful customer service you have! NOT! Where did you
> get your training? Who is your supervisor. I would like a name and phone
> number, please. I purchased the rest of my home school curriculum from
> McGruffy Press, directly, and from Christianbooks.com. Did I say in my
> e-mail that I purchased items from them for a cheaper price then yours? No,
> I did not. Their prices were slightly higher on some things (by cents in
> some instances), and other items you simply did not carry. However, I'm
> willing to pay extra for: 1) timely delivery (within a week or two) 2)
> hassle free delivery and 3) excellent customer service that I received from
> BOTH businesses, unlike what I am getting from you. Again, name and phone
> number for a supervisor is requested.
Then I got this e-mail from her:
THAT WOULD BE MYSELF...OWNER!
>> GROW UP YOU BABY, BOO HOO! PEOPLE LIKE YOU MAKE ME SICK, REALLY. WHAT A
>> SENSE OF ENTITLEMENT YOU MUST FEEL YOU HAVE..."NOT" WITH AN EMPHASIS TO
>> USE THE NEGATIVE PRONOUN IN YOUR APPARENT UNDERSTANDING AND IMPROPER USE
>> OF ENGLISH SPEECH. MIGHT I SUGGEST A GRAMMAR BOOK?
>> WHRE DID YOU GET YOUR TRAINING IN BEING A CUSTOMER? WHAT MAKES YOU THINK
>> YOU ARE SO SPECIAL OR HAVE THE RIGHT TO COMPAIN ABOUT OUR PROCEDURES OR A
>> SHIPPING COMPANY'S PROCEEDURES?
>> PLEASE PENNY SPENDERS LIKE YOU ARE A DIME A DOZEN...GIVE YOUR MISERABLE
>> BUSINESS BACK TO THEM, WE DONT NEED NOR WANT IT HERE!
***** She actually sent a third e-mail with foul language in it, so I'm not posting it.
I purchased curriculum from them on 11/5. They said it takes 10 business day's. On day 11 I called for...