Home Warranty of America [HWA] review: Microwave

Nature of Complaint: Failure to Complete Paid Repair, Repeated Missed Appointments, and Failure to Communicate

I am filing this complaint regarding Eyebee Solutions and the handling of my microwave repair.

I paid for this repair on June 29, 2026 through my home warranty claim. As of August 14, 2026, my microwave has still not been repaired.

This has been an ongoing problem with multiple scheduled appointments that were not honored.

The following appointments were scheduled:

* July 10, 2026: A technician was scheduled to come to my home, but no one showed up and I did not receive adequate communication regarding the missed appointment.
* July 16, 2026: Another appointment was scheduled, but again, no technician showed up.
* August 12, 2026: I received an appointment reminder and made myself available for the technician. Once again, no technician arrived. I waited until approximately 2:00 PM, without receiving notification that the appointment would not be honored or an explanation for the absence.

This means I have had three scheduled appointments where a technician failed to show up, leaving my microwave unrepaired.

The lack of communication has also been extremely frustrating. I have made numerous attempts to contact Eyebee Solutions. I have experienced extended periods on hold, calls that go unanswered, and a failure to return my calls after leaving messages. I have also received calls from the company that disconnect after only one ring.

I contacted my home warranty company regarding the situation and was assured that they had communicated with Eyebee Solutions and that someone would contact me. Despite those assurances, I have still not received adequate communication or a completed repair.

I have now been waiting approximately six weeks since paying for this repair, and I still do not have a functioning microwave or a reliable date for when the repair will actually be completed.

I understand that repairs can sometimes experience delays. However, this situation goes well beyond a simple scheduling delay. I have repeatedly made myself available for appointments, only for the technician not to show up. I have also repeatedly attempted to contact the company and have been unable to obtain a satisfactory response.

I am requesting the following resolution:

1. Eyebee Solutions immediately contact me and provide an explanation for the three missed appointments on July 10, July 16, and August 12, 2026.
2. A qualified technician be scheduled to complete the microwave repair as soon as possible, with a confirmed appointment date and time.
3. If Eyebee Solutions is unable or unwilling to complete the repair promptly, I request that my claim be reassigned to another qualified service provider or that an appropriate alternative resolution be provided through my home warranty company.
4. I would like written confirmation of the resolution and the steps being taken to prevent any further delays.

I have retained documentation of my appointments, communications, and attempts to contact the company and can provide these records if necessary.

I have been patient throughout this process, but after paying for the repair on June 29, 2026, and having three scheduled appointments missed without the repair being completed, I believe this matter requires immediate attention.

Desired Resolution: Completion of my microwave repair without further delay. If Eyebee Solutions cannot complete the repair promptly, I request that my claim be reassigned to another service provider or that another appropriate remedy be provided through my home warranty company.