The complaint has been investigated and
resolved to the customer's satisfactionResolved Hollister — JESS rude maanger
resolved to the customer's satisfaction
Manager/ counter girl JESS is rude and the employees wear strapless clothess with huge boobs hanging on counter. must be new 21st century dress code. Wretched..
I come in 4 exchange .but had a question.
****"Can i make an exchange without receipt, it at home, i can get it and come back later if have too."****
JESS took over the counter forcing a store credit cause i wasnt prepared for exchange. i was inquiring so i wasnt ready for exchange.(My Receipt was at home in drawer HA THE ONE time i wanna get organized!)after breaking away from her hateful download on me, i get the clothes 4 exchange she tells me i rude and she dont have to do the exchange.
i tell her "do wutever u want too and ur the rude one".
JESS, manager, throws my shirts in bag and tosses bag across counter my direction. When i ask 4 manager she saays she's it and becomes very clear that she owns the store...Right LOL!!
! so i had to get store security to get ionfo off her for complaint and store security said she would not give the store phone number.story gets better cause i return w receipt hours later and next counter girl is rude too...
upon return to this store i had my transaction ready. I am prepared with exchange meaning correct sized items IN HAND(JESS the manager made SURE i knew proper procedure from earlier visit at 1-2pm), receipt, proper ID AND BOTH items in bag FROM Hollister. Handed it nicely with my 15 yr daughter by side."Like to make exchange please."
She says nothing for 3 minutes poking at register and then" That will be 15.$ blah blah.cents"
AS sweet as a possibly could I stated" Are the shirts not the same price ? I just wanted an exchange for the same shirts i brought you.?"
She snarls " You handed me only one shirt"
I remark."Uh no, I handed you the bag and the other shirt is in the bag i guessing it still in there."
She rolls her eyes looks in side the bag and blows her breath going back to poking at the register. I look at my daughter
begin to talk about the music on speaker playing n how I think i seen them at the tavern n Next town over and then ... THE COUNTER lady BLASTS me "IS THERE A PROBLEM?!"
Startled, amazed that this lady 5'2 long straight black hair maybe of foreign desent is behind the counter representing an upscale storefront with an aquamarine halter shirt size DD boobs hanging on counter barking curtly at a customer not even engaging coversation with her. Upon looking at her, acting with GHETTO attitude. Completely floored! Keeping my composure I smiled dand said "No honey we are not even talking about you, " I went back to my conversation with wide eyes.
Now I am waiting for the end of the transaction and waiting and waiting and miss counter girl of the year doesnt say thank you or have a nice day but in the same Ghetto attitude "Is There Any thing else?" ...
Now i am thinking they share JESS's attitude in group meetings and this is how she trains her crew or there is a seriuos storefront problem.
I will not return to that store, nor give my kids money to support the chain when shopping. Now I love to shop and went to Game stop the same day with an exchange and got a totally different attitude. Which happens to be right across from Hollister. AMAZING!!
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