The complaint has been investigated and
resolved to the customer's satisfactionResolved Hollister — False Advertisement
resolved to the customer's satisfaction
Hollister was my favorite store until recently. I have spent alot of money in this store. This experience has saddened me and I will not longer patronize this store:
Entered store #30373 to purchase a couple of tee shirts. I was so excited because the tee shirts that I wanted were on sale for $12.90 per the table sign. I picked out 2 tee shirts and proceeded to the checkout counter. When the sale was final, I noticed on the receipt that the amount charged was $14.98 per tee shirt. Please understand that it is not the amount of money that bothered me, it was the way I was treated by a manager. When I questioned the price, the manager said that she could not make a price adjustment and then she went and retrieved the sign so that no one saw it. I am so sad and upset. Because the store manager did not correct the problem I returned the shirts at that moment and requested to speak with a district manager. She said that there was no one for me to call. I honestly would have paid the $14.98 per tee shirt if the situation had been handled in an honest way. There were 2 other customers that could not believe that the manager would not give me the correct price that was advertised. They walked out of the store and did not complete their puchases. I wanted to cry. The manager acted like a victim. She lost my business for the Hollister Company. I have spent hundreds of dollars in the store for my teenagers and could not understand the treatment that I received that day. There was also an employee that witnessed the treatment also. He could not say anything. I feel that she did not do her job properly and should be reprimanded. When the manager removed the sign, she was being dishonest and trying to get away with the fact that the merchandise may have been improperly advertised in the store. I really loved Hollister and the wonderful beach clothing. Now my family will have to find somewhere else to shop for beach apparel. All I wanted the manager to do was to sell me the merchandise at the price that it was advertised. She refused and lost business because of it. Pricing was not the issue, it was the dishonesty and failure to sell a product to a loyal customer...
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