HiFi review: diamond led tv 39' no power

I Michael Molefe I handed my diamond led tv 39' at hifi corp wonderpark on the 3rd of February 2020 cause it has no power on and it was on warranty so today on the 18th February 2020 I called the store several times no answer till they pic the phone after 30min then I ask about my tv the lady in the name of Lebo said my tv is still in the store as we speak and I say why cause they said 7 to 21 days it will be ok she said it can be more than those days so is that how u treat customers now im paying dstv and I don't have tv cause fail to pay dstv will put my name in credit bureau so can I get my tv ASAP my contacts are [protected]