Hensim USA / Tierra Motorsports — Tremendously frustrated with the ATVs!
Almost two weeks before Christmas, my wife and I bought two Tierra Motor Sports (A.K.A.Hensim) ATV'S on-line at Family Go-Karts. We had them shipped a week before to ensure they would be operational on Christmas Day. When they arrived, both were missing certain parts like bolts for the wheels, parts for the handle bars, and fuel filters. I called family go-karts and they told me we needed to find the parts somewhere else because they couldn't ship me the parts before December 25th. They alleged that these models used the same parts as Honda ATV'S, but after a week of frantically searching, I found out this was not true.
The Honda dealers I spoke with didn't even know what a Tierra ATV was.
We only received the parts after dozens of phone calls and getting in touch with a parts distributor for either Hensim or Tierra Motor Sports? He told us that he was not allowed to deal with us directly, but would send the parts because of our situation. Finally, the parts came a week later (try explaining why Santa left broken ATV'S to a 9 and 4 year old boy), and while my boys were riding them, a wheel came off one, an oil cap off the other, a broken part, and at different times neither would start. It is now almost six weeks later and I can't find anyone that has the parts I need. It seems no one at Family Go-Karts, Tierra Motor Sports, Hensim, or any dealer who sells these ATV'S has the parts or will even return my calls for parts. I am tremendously frustrated and just do not want another family to have to go through the same mess I have been involved with for almost six weeks.