HelloFresh SE review: 3 family box meals for 2

I ordered 3 family box meals for 2 ((+1 for 4 people) in Hello Fresh. They delivered on 25th of June on my neighbors, stayed for 2 hours in the sun when the neighbor saw and gave to me.

Two days later, Sunday 28th of June, I went to cook the meal for 4, the tacos, i noticed that all the dry ingredients had not come. Then noticed that this is was the case for all meals.

I contacted Hello Fresh to see what the options, after 20 mins, in the chat, the team member told i had to send a full list for the 4 meals of all missing and extra ingredients.

This is unacceptable, the reason one buys this boxes is to save time. I mentioned that all the ingredients were here for them to pick up and sort out the issues and the list and not for me to sort out for Hello Fresh.
(i also offered the photos of all ingredients for them to check list them)

A refund was the reasonable outcome to be offered by Hello Fresh.

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