CB Hotels and Accommodations Haven Holidays Complaints #2-21

Haven Holidays review: Refund of key deposit

Liz Rugg of US

Oct 24, 2026 9:28 am UTC

Verified customer

Featured review

My holiday ref 16193521 at Weymouth Bay was in August
We had a duplicate key for the mobile home and paid a £10 deposit with the understanding that it would be refunded when the key was returned
I gave the extra key back as we left but no refund as yet despite 2 phone calls to Customer Services and the promise each time that it would be refunded. It is now 4 weeks + since the second call, Can I please have my £10 back!

Claimed loss: £10 refund of key deposit

Desired outcome: As above £10 refund of key deposit

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Haven Holidays phone numbers

+44 33 3202 1460

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50%
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Haven Holidays emails

customerservice@haven.com

100%
Confidence score: 100%

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