HairLocs review: Service

I am a first time hair buyer and when I bought my hair it was too dark. The images didin’t seem as dark as when I got it in person. I called to make a return of an unopened package. It was a big deal for them to agree on an exchange for a different color. Mind you it didint say shipping had to be payed by me to send, which I found it weird when a big company as that one would consider providing at least a shipping label when returns are not made as often. Anyhow I didint mind at the end and payed 35 dlls shipping to arrive before 14 days. When extensions were received by the store they never called me to notify that they had arrived. So, I ended calling to see status and to exchange extensions. When they were going to return they stated I was going to pay another shipping cost of 20 dlls. What bothers me here is that their costumer service was horrible and don’t event care about the consumer. I said If there was any courtesy for them to send back and said no (with an bad attitude) until I pay the representative stated she couldn’t do anything and will keep the extensions I payed the shipping cost. It has been 3 months and no call to resolve. At the end of the day this extensions ended up costing more than me just going to the salon where extensions are physically there. A consumer is buying their product at least you would expect some respect.