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This is a counseling group with astounding credentials. However, my experience with them was something out of a LMN movie in that I was berated and belittled by my "counselor" and was told that my feelings were petty and "###" by him. My last appointment (it only took 2 to convince me I had made a BIG error to come there) upset me to the point that I had to go to a doctor afterwards because my blood pressure was at stroke level and I was hysterical. The administrator called me and apologized AFTER I called and complained. The only other contact I have had from them has been a bill because on my last appointment I neglected to stop by and pay my co-pay before heading off to get my blood pressure down.
The complaint has been investigated and resolved to the customer’s satisfaction.
On February 14,2023 I had my 1st and last appointment with Oepen Godehard
at the Hoover, AL location. The very first thing he did in the session was to be rude and dismissive of my1.5 year old grandson, that has already been DX with having autism and complained about him being there. I had to bring my grandson with me because I had no one to watch him that day. Next he asked me why I was there and I told him that I had been previously diagnosed with ptsd, anxiety and panic attacks and that I was looking for a psychiatrist to help me deal with these conditions. Mr. Godehard asked me to describe my ptsd symptoms and when I did he told me that I did not have ptsd and that he was removing that from my records because all of the other doctors that had diagnosed me with ptsd were wrong.
I have had tragedies and trauma's that have occurred and are presently occuring in my life right now and continue to hunt me.
He showed no compassion, was extremely rude and belittled me with everything that came out of his mouth. He showed no sympathy. care or concern about the traumatizing events that I have gone through and am still going through.
The more he spoke, the more anxious I got. Then he started asking about the medicine I'm on, where he then took the liberty and freedom and telling me that the medicine prescribed to me was too high of a dosage and that the psychiatrist that filled the prescription should be arrested and that he was going to bring down the dosage, As he spoke he turned away from me and I did not hear the last of what he said, so I asked him how many pills he was going to prescribe to me a mouth. he turned around and with an extremely rude voice said to me "What are you deaf ?!?!?! Do I need to speak louder ?!?!?! I stood up and said we are done here, you are very rude and I don't appreciate it.. and walked out.
I was so upset and anxious, I called my husband that thankfully works in the area and he GPS my location and got of of work to come get me. My blood pressure was high and my sugar level was ranging in the 300.
There was no need for his behavior or rudeness.
I cannot under any circumstance recommend this psychiatrists to anyone, especially those suffering from depression, ptsd, anxiety and panic attack..
I've seen Dr Khan for 4 years I've bin on Xanax since 16 and I have bin on Gabapentin for 9 years I've bin doing my appointment's on the telemed the whole time I've seen Dr Khan my grandmother was hospitalized august 16 then I was held up talking to her doctor and called Grayson associates on the 17th he cancelled my appointments and charged me for both and then made one for September then cancelled it now I have no meds I have sezires. He was forgetting to call my gabapentin in and I don't know why he did this I'm suffering and he done that to my mom 8 months ago and didn't call in meds till I get a new doctor he was good at first but I wouldn't let my cat c him he constantly is slow and no compassion I don't think a letter in the mail and no meds is breaking his oath DO No HARM and I have had a stroke now and sezires.
Dr McClure you should not be allowed to practice medicine anymore! Covid hit and I lost my job and insurance. Within a week I also list my car and my dog. I was have a mental meltdown but you could have cared less. I only needed a prescription for two weeks for my meds until my new insurance kicked in. No you couldn’t help me because you do not care about your patients on their money! I was already having withdrawal symptoms from not haven’t Adderall which you put me on. I want other people to please reconsider using you as their doctor. The lady that told you that I was being disruptive in the lobby lied. I was told that y’all actually fired her because of lying. The only thing I was guilty of was crying in the Lobby. Why didn’t you have enough courage to just ask me about the situation instead of deciding you weren’t going to see me anymore. Have you ever had drug withdrawals before? You put me on Adderall and not having your meds throws you into a spiral of withdrawal symptoms that no one should have to endure! Your a sorry example of a doctor I know that. I had seen you for years and actually had been advised against using you from one of the other associates in your practice but I thought how bad could he be? All I needed was my prescription. Oh I was so wrong. I contacted Alabama Pychiarty about getting a appointment since you refused to see me anymore. I explained to them what had happened and why I was changing doctors. She said say no more cause we now have a ton of his old patients because of the way you treat us. She promised me that they didn’t do their patients like you did me. You were even to lazy to write a much needed letter stating why you wouldn’t give me my prescription. You have honestly ruined my life. I hope that you never need help from someone and don’t get it cause Karma is a [censored]!
What kind of Doctor deserts his patient in the middle of a nervous breakdown? I only needed your Dr. McClure. You are the doc that put me on Adderall for Narcolepsy! Covid caused me to lose my job and insurance. Within the same week I lost my car and my dog. I felt like I had nothing to live for. I was already having withdrawal symptoms from not having the Adderall. Do you know how bad withdrawal symptoms are with Adderall? You took the word of a crazy woman in your office which by the way you fired. Didn’t you ever stop to think maybe I was telling the truth and not her when she said that I was being disruptive? All I did was cry. I thought you were supposed to help your patients not push them over the edge to the point of considering suicide. I had come to you for years. Did I ever seem like the type of person to be disruptive? No I didn’t! You turned your back on me when I needed help the most! You were not concerned with my well-being but rather the fact that you weren’t going to receive a copayment from me. I was only asking for enough medication until my insurance went into effect the following week or so. I hope you really think about how horrible it was of you to deny me help! You don’t deserve to be called a Doctor! You have ruined my life and I want others to think before choosing you as their Doctor! Even one of your fellow associates told me not to choose you because of the fact that you don’t care about people but rather money is all your concerned with. You were too lazy to even write a letter for me stating why you would not give me a prescription for just two weeks of meds. You will eventually reap what you have sown! I wish I had never heard your name because you are a insult to other doctors in your profession! I honestly hope that you never end up in a situation like I did and was offered no help. I think then if you do you will realize that the way you treated me was inhumane!
My unfortunate experience with Dr. McClure and his staff, highlighting their incompetence, lack of empathy, and disregard for patient well-being. One of the most alarming aspects of Dr. McClure's practice is his apparent incompetence in prescribing appropriate medications. Personal experience reveals that he prescribed me medication that caused a significant weight gain of 22 pounds in just one month. This sudden weight gain nearly resulted in a diabetic coma, despite having no prior history of diabetes. Such negligence raises serious concerns about Dr. McClure's ability to prioritize patient safety and well-being. None of his prescriptions are rejected by WALMART stating the can not fill and sleep medications by him.
The lack of patient care exhibited by Dr. McClure and his staff is deeply troubling. Numerous attempts to contact Dr. McClure to address the medication issue were met with indifference and disregard. Despite making 19 phone calls, no changes were made to the medication, leaving me in a vulnerable and potentially life-threatening situation. This lack of responsiveness and concern for the patient's health is indicative of a profit-driven mindset, where financial gain takes precedence over patient care.
The front desk receptionist's behavior further exemplifies the overall lack of professionalism within Dr. McClure's practice. The receptionist's sense of entitlement and ownership over the office is evident in their treatment of patients. Instances of being marked as a no-show despite being physically present in the office are not only disrespectful but also demonstrate a lack of accountability and attention to detail. They are being paid by you for no show fee’s and yet billing your insurance for a visit, complete fraud. This unprofessional behavior adds to the overall negative experience and further erodes trust in the medical practice.
When attempting to address the billing errors and incorrect charges, I encountered Richard, an unhelpful and apathetic staff member. Richard's dismissive attitude, as if he were more concerned with personal matters like polishing his nails and eating lunch which you could clearly hear on the call, than resolving patient issues, is unacceptable. The lack of urgency in addressing concerns and the failure to return phone calls or emails by Richard's supervisor, Misty, further highlights the overall lack of accountability and professionalism within the practice.
The experience with Dr. McClure and his staff is a clear example of the incompetence, lack of compassion, and unprofessionalism. Patients deserve to be treated with respect, empathy, and receive competent medical care that’s what we pay for.
I see Pam Trull, CRNP at the Lakeshore Grayson and Associates location. She is WONDERFUL beyond belief. Very kind and knowledgeable and I very much enjoy seeking her help. However, I recently had a job change and told her beforehand that I would have a new insurance and asked if there would be anything additional I needed to do to ensure a smooth transition. She told me to get the new insurance info to the girls at the front desk as soon as I received it. As soon as I received my new insurance cards, I called up there. Their phone system is a joke. It takes at least 15 minutes to get to speak to a human and they generally aren't super friendly. But I gave them the information a week before my new insurance went into effect (gave it to them 7.29.19, new insurance began on 8.02.19). Figured it would not be a big deal because they said everything was fine and it was just going from one BCBS plan to another.
On 8.05.19, I was at my pharmacy with my prescriptions to be filled and while my ADHD and anxiety medication went through with no problems, they told me my life-saving antidepressant was being held due to BCBS requesting a Prior Authorization from Grayson and Associates. I called BCBS and was on the phone for them for quite some time, questioning why they were asking for a PA when I had been taking the medication for over a year, and they said it's an expensive medication and sometimes they request these things and it should only take 24-48 hours to process. So that morning, 8.05.19, I called Grayson and Associates and spoke with Yolanda, letting her know that I could not get my medication until they sent a PA and asked if they would be able to get that done in the next few days. She informed me that it would take sometimes up to 48 hours but that they would process it. I let her know that I was completely out of my medication and that the pharmacy told me they would sell me the Trintellix pills for $86 a piece! I cannot afford that, I don't know many people who can. I called back several times to see what I was supposed to do, then on my 4th call to Grayson, the lady who answered the phone said I could come to their office for samples until they could get the PA processed for my insurance. I was thankful and drove the hour to their office to get a bag full of samples, which were 10 mg, while I take 20 mg per day. No problem, they said, just take two instead. I proceeded to call them 3 more times that week to see if they had sent the PA since BCBS and my pharmacy had yet to receive it. Each time, it took more than 15 minutes to get through their automated system and wait for someone to get to the phone. Again, every time, either Yolanda, Beth, or another lady who did not give her name would put me on hold for long periods of time and then come back and tell me that they were getting it handled. The last time I called that Friday, Yolanda said it would be sent through before the end of the day. At this point, it was 4:00 pm and my pharmacist told me that it still had not gone through at 6:00 when he checked. BCBS was closed, so there was nothing that could be done.
Since I had just started a new job, I stayed super busy the next two weeks and only called again 8.22.19, when Yolanda told me that the PA had been sent the week before. I thanked her and told her I was sorry to have called so many times, but this medication is the difference between life and death for me, and that I appreciate them.
Then, the Friday before Labor Day, 8.30.19, I called several times because I only had enough Trintellix to last one more day and had contacted my pharmacy and BCBS, and neither had received the PA. The lovely person helping me from BCBS said she would try contacting Grayson and Associates for me, and suggested that if she couldn't get the paperwork from them in time, she would grant me a one-time override to allow me to receive my lifesaving medication. She and I were on the phone for over 2 hours, and in that time, she was unable to get in touch with anyone at Grayson and Associates and was unable to grant me the override.
I spent the Labor Day weekend not doing well, since my body requires this antidepressant so I spent 2 days in bed. Grayson and Associates was closed for Labor Day, and so starting Tuesday morning, I started calling about my medication. Mind you, it takes a while to get through to a human with their archaic phone system. Again, the kind person from BCBS stayed on the phone with me for hours trying to get this information from them. I was hysterically crying most of this morning, as I pay for insurance, I pay my copays to Grayson, and I feel that this is negligence on their behalf. They would not let me speak with Pam Trull, and I was unable to leave her a message because they would not allow me to do so. After the hours of phone calls with BCBS, I started calling up there myself. Beth answered after me being on hold for over 25 minutes, and I was crying and asked her why they haven't done their job and that I was afraid for my well-being without being on my medication. Beth was VERY unprofessional and told me she couldn't understand me because I was crying and then I said something forcefully to the point of, "why haven't you people done your damn jobs? I have been requesting this medication for over a month!" She told me nastily that she would not be spoken to that way and I apologized and said I am having a very rough time and I need my medication. She hung up on me. I tried to call back several times and each time I was connected after the 15-25 minutes of their phone system, I would be hung up on. I drove the hour to their office, crying the whole way, and attempting to call their office. After the 6th time they hung up on me, Yolanda answered and I told her what happened and that I was very upset. She didn't have anything to say about the rudeness but told me that sometimes it takes a while to get a PA. I told her I was a few minutes away from their office and asked if they would be so kind as to get me another bag of samples of Trintellix and she said she would let the ladies in the front know.
When I arrived at 2:35, Beth was at the front window and I told her who I was and that I would appreciate a copy of the PA to be sent to BCBS and Publix pharmacy and asked if I could get my bag of samples requested. She didn't look up from her paper and said that she sent it 8.27 and that I needed to stop overreacting. I was nothing but polite at this point. I told her I wasn't calling anyone a liar, I am just pleading with them to please resend it as they said they still have not received it. I asked for a copy of it myself which she huffily gave me. The date on it said that it was faxed on 8.07.19! So they lied on my medical records.
She told me to sit down and wait, as Pam was not at work that day and they needed to ask another doctor if it was okay to give me samples. I said that I would much prefer them sending the PA so I didn't have to take more of their samples, but she rolled her eyes at me and told me to sit. There were no other patients in the waiting room this entire time.
I sat there for 30 minutes before the first patient came in from the back and started a conversation with her. Beth then heard both myself and the other patient talking about the way we are treated there and called loudly for the patient to come to the window. I waited another 15 minutes until a lady I have never seen called my name from the glass office and offered me a bottle of Trintellix. It was a bottle containing 7 10mg pills. I asked her if there was any way she could give me more so I don't run out, since I had already run out due to them not sending the appropriate paperwork in the appropriate amount of time. She rolled her eyes and then made me wait another 10 minutes before coming out with 3 more bottles of samples, 1 being 10 mg, the others being 5 mg Trintellix, which would have provided me with enough medication for 10 days. I didn't trust that they would get this situated in 10 days so I left and made an appointment with another doctor immediately. My therapist is friends with Pam Trull, and I called him very upset telling him about the situation. He called Pam and 2 days later, it came through. Pam is amazing and I will seek her services when she leaves Grayson and Associates, but I wouldn't wish the customer service from them on anyone, not even my worst enemy. They need to get their S#*@ together!
I have never experienced so unprofessional behavior in my life, I am a patient grayson and associate. My doctors has been working with me over the past several years. There has been several instance in which I was unable to make appt also unable to phone in to cancel appt due to Mental illness. Therefore appts cancelled charges was billed to payment history 850.00, upon adjustment to meds I have made all appts in which I paid copay and what I could on bill.
Therefore a medical doctor stating I can't give your controlled substance unless you make a 50.00 payment each month. I am feeling like I'm purchasing drugs. I have been in social service for the past 25yrs with 27 yrs as a recovering addict. What type of professional subjects it patient in a depressed state, feeling of self worth, inadequate, loneliness, basically become worthless/ sick every time i play it over and over in my head. I am not a using addict, I am being garnished 250.00 every two weeks due to bankruptcy. I bring home enough to make it week to although I am great full, I still contend what Dr. places more stress on their patient .