The complaint has been investigated and
resolved to the customer's satisfactionResolved Grand Getaways Vacation Travel Club — It's a scam
resolved to the customer's satisfaction
You can't get prices from them it's almost impossible. I spent more time playing phone tag with them. To be honest this has been nothing but a headache dealing with them. Not to mention once you finally get a hold of them I would always get way better prices than them on hotels. It took three weeks to get a condo price down at Rocky Point Mexico, that I had better prices from Redweek.com on. They had done some more research for a better price. They finally came in with a better price, wow it was like pulling teeth... Why did they not have that price for me to begin with... They're suppose to give me the best prices and they don't. I have to do a ton of work for a vacation club company that I paid for... Believe it or not they don't even know how to research great prices for vacations.. I have to do the work to get prices myself and by the time you get a hold of them they come in with some outrageous prices... oh but don't worry they'll match the price... so basically on every trip that I want to take I have to do all the work to have them match it... so tell me what the heck did I purchase???? It's a Scam...
I called for a price to stay at the Westin in Cancun. I wound up booking it without them, they couldn't touch the price I got... Not to mention it was such a hassle to deal with them... The one vacation I booked with them in Rocky Point it took like two months to get a hotel confirmation from them that we had to continually call and ask for... I paid for this vacation in full like two months ago and couldn't get a confirmation from them. What type of company is this??? They take your money without any type of confirmation??
We had several family members call to get prices they receive the same type of run around. They don't want to use this company either it's way to much work for something you have to research on your own anyhow... What's the point??
I contacted the credit card company and I will not pay a penny more for this type of no service...
Beware of this company it's a definite scam...
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