Here’s a professionally drafted complaint email/message:
Dear Sir/Madam,
This is to state that I purchased the following model from Imperial Refrigeration Company, Darya Ganj, Delhi, vide Invoice No. IR/2025-26/238 dated 12th April 2025:
Model: Godrej 1.5T Split AC SIC-18TTC3
Serial No.: (GJ) [protected]
It is very unfortunate to state that even after just around 13 months of purchase, the AC has become completely ineffective. There is absolutely no cooling.
For the past three days, we have been continuously trying to contact Godrej customer care through the WhatsApp number as well as the customer care helpline, at least four times a day. Firstly, it takes almost half an hour just to get connected to a customer care executive. Secondly, your technicians repeatedly call and say that they are coming, but nobody actually visits. Thereafter, despite repeated follow-ups, they stop answering the calls altogether.
Our experience with your service dealer, ServoTech Services, has been extremely disappointing. The technicians sent by them have been rude, unprofessional, and careless in their work. They behave as though they are doing us a favor instead of providing after-sales service for your product.
Is this the standard of service your company provides? If this is the quality of support offered, then I am sorry to say that we would never recommend your products to anyone in future.
Please understand that in such extreme heat conditions, it is highly unacceptable that despite three days of continuous complaints, your company has still not been able to arrange a technician visit. This is extremely frustrating and disappointing.
I request you to treat this matter as urgent and arrange immediate resolution. Failing this, I will be compelled to escalate the matter further and approach the Consumer Forum regarding the deficiency in service.
Kindly respond urgently.
Regards,
Naveen
Mobile: [protected] / [protected]
Confidential Information Hidden: This section contains confidential information visible to verified Godrej & Boyce Manufacturing Company representatives only. If you are affiliated with Godrej & Boyce Manufacturing Company, please claim your business to access these details.