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CB Appliances Godrej & Boyce Manufacturing Company
Godrej & Boyce Manufacturing Company

Godrej & Boyce Manufacturing Company review: Service complain of airconditioner

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Author of the review
7:27 am UTC
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Here’s a professionally drafted complaint email/message:

Dear Sir/Madam,

This is to state that I purchased the following model from Imperial Refrigeration Company, Darya Ganj, Delhi, vide Invoice No. IR/2025-26/238 dated 12th April 2025:

Model: Godrej 1.5T Split AC SIC-18TTC3
Serial No.: (GJ) [protected]

It is very unfortunate to state that even after just around 13 months of purchase, the AC has become completely ineffective. There is absolutely no cooling.

For the past three days, we have been continuously trying to contact Godrej customer care through the WhatsApp number as well as the customer care helpline, at least four times a day. Firstly, it takes almost half an hour just to get connected to a customer care executive. Secondly, your technicians repeatedly call and say that they are coming, but nobody actually visits. Thereafter, despite repeated follow-ups, they stop answering the calls altogether.

Our experience with your service dealer, ServoTech Services, has been extremely disappointing. The technicians sent by them have been rude, unprofessional, and careless in their work. They behave as though they are doing us a favor instead of providing after-sales service for your product.

Is this the standard of service your company provides? If this is the quality of support offered, then I am sorry to say that we would never recommend your products to anyone in future.

Please understand that in such extreme heat conditions, it is highly unacceptable that despite three days of continuous complaints, your company has still not been able to arrange a technician visit. This is extremely frustrating and disappointing.

I request you to treat this matter as urgent and arrange immediate resolution. Failing this, I will be compelled to escalate the matter further and approach the Consumer Forum regarding the deficiency in service.

Kindly respond urgently.

Regards,
Naveen
Mobile: [protected] / [protected]

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  1. Godrej & Boyce Manufacturing Company Contacts

  2. Godrej & Boyce Manufacturing Company phone numbers
    +91 226 796 5656
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    Customer Service
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    Customer Service
    336 601 3500
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    Kolkata Branch
    674 237 4600
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    612 660 6101
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    361 611 0700
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    651 251 3114
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    755 408 9555
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    522 675 4888
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    116 650 7575
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    133 265 2036
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    141 670 1401
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    Jaipur Branch
    484 661 2600
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    806 647 2000
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    Bangalore Branch
    446 654 4444
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    Chennai Branch
    406 643 1000
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    Hyderabad Branch
    891 274 6511
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    +966 501 365 788
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    UAE
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  3. Godrej & Boyce Manufacturing Company emails
  4. Godrej & Boyce Manufacturing Company address
    Pirojshanagar, Vikhroli, Mumbai, 400079, India
  5. Godrej & Boyce Manufacturing Company social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
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Godrej & Boyce Manufacturing Company Category
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