The complaint has been investigated and
resolved to the customer's satisfactionResolved GMPass — Continue to withdraw from my bank for a cancelled subscription
resolved to the customer's satisfaction
I subscribed to GMPass.com in March, 2009. A splash page comes up offering a week's trial for the "premium" area of the site, which, if not canceled within seven days, would be billed monthly at USD $39.99. I cancelled the premium service within the first two days, and opted for USD $19.99 for one year of non-premium. I was correctly billed for the $19.99, but since March 23, 2009, I have been billed monthly USD $39.24, plus small "international" charges of about $1.00. I emailed my complaints, and got a response from [protected]@gmpass.com saying it was taken care of. Not so. I contacted them several more times, but any address I had used successfully in the process always came back "no such address" and "undeliverable". Which means they deliberately blocked me from sending them email. During this time, I was also trying to contact "Ma.Net.Services", apparently the collecting service used by gmpass.com Absolutely no response, and thus far--including the international charges plus the initial authorized $19.99/year--they have collected $263.43 as of today (when the sixth withdrawal was taken. I DO know that Ma.Net.Services has more than one "branch", and the one stealing from me is in Greece (Cypress to be exact). A name "Nicosia" was used once or twice, but I don't know if it is a person or place.
Surely I must have some recourse in tracking these people down. All I want is for them to stop billing me for what I don't want!
Any suggestions? If you "Google" Ma.Net.Services, you will see many stories like mine from others who have gotten ripped off.
Any assistance will be greatly appreciated.