Global Payments
reviews and complaints

I loath this company. I'm too angry after spending 4 hours on hold and speaking to 8 people during the course of trying to resolve one issue...which is still unresolved!

They destroyed my credit by passing a payment I had no idea I owed to a collection agency which I paid immediately. If they tried reaching out to me, they were calling the wrong number. As soon as I was reached out to by the collection agency I immediately paid and now it is having a severe impact on my credit score in a time where that is the last thing I need

This should be a 0 star review. Do not use this company. Every month there are transactions that our customers pay us that are not included in our deposits from TSYS. All of these transactions are small, yet always in TSYS favor. It takes hours of your time to resolve these transactions and it is almost not worth the time to resolve all of the small errors they make. DO NOT USE THIS COMPANY EVER!

After 9 years using TSYS and 6 years after my initial contract ended I called to cancel my service. And now they want a $150 cancellation fee because of their auto renew.
I dealt with all the changes over the years you buried in contract changes that increased my fees. Your company is horrible and would never deal with you again. And I'll be sure to let everyone know to run away. And your 1.38 rating on Complaintsboard.com is truly representative of your management.

AVOID! INFLATED CHARGES, VERY DIFFICULT TO CANCEL. THERE SHOULD BE A RATING OF NO STAR. I CANCELLED TWO BUSINESSES ON ONE DAY IN FEBRUARY AND THEY ONLY CANCELLED ONE. THEY HAVE CONTINUED TO CHARGE ME FOR THE OTHER EVEN THOUGH I HAVE HAD A NEW SERVICE PROVIDER FOR TWO MONTHS. THEY INFLATED THEIR CHARGES WITHOUT NOTIFICATION. (THE REPRESENTATIVE TOLD ME I WAS NOTIFIED WITH MY NOVEMBER,2020, BILL WHICH I CHECKED. NO MENTION OF THE EXTRA HUNDREDS THEY DID CHARGE.) AND THAT $54,95 CHARGE BUSINESSES RECEIVED IN JANUARY THIS YEAR IS NOT LEGITIMATE. THEY WILL REFUND IT ONLY IF YOU CONTACT THEM. THE LATEST IS THAT I CANNOT PAY IN ANY FORMAT OTHER THAN DIRECT WITHDRAWAL FROM MY BANK ACCOUNT. IS THAT A SURPRISE!? THEY WILL HAVE THE ABILITY TO CHARGE ME ERRONEOUSLY AGAIN.

If you are a woman or man of color BEWARE of this company. Within your first week of employment, you will be able to feel the difference in treatment between the colored and noncolored employees. They make it evident that they prefer to listen to the specifically noncolored females over anybody else inside of the company. There have been numerous reports of racial discrimination scattered all throughout this company's history and I'm disappointed in the lack of response from the upper levels of authority in terms of changing the discriminatory culture this company has developed. The entire board (of primarily Caucasian women) all share the same values of not treating colored employees with the respect and same level of appreciation as the noncolored employees. I furthermore plan to take action VIA other social media in my stride to shine a light on how discriminatory the executives are.

I have been with CpayWI for 2 years now, I love that there is no contract at all! I had a bit of a rough patch when my initial agent left, but customer service reached out and let me know who my new contact person was. The equipment is easy to use and I was given 3 different numbers to call in case I ever have issues! They even have a Spanish speaking agent which is perfect for me! There can be delays in the free paper from time to time, but I just make sure I call and let them know before I am completely out...and occasionally give a reminder call~but I don't mind at all! There are no rates with them and the pricing is great...in my 25 years running my upholstery business I have never had a better company! The owner is a family man and is very personable...its refreshing that I can actually speak with him...makes me really feel like part of his family! Don't plan on changing any time soon!

I had a TSYS salesman come into my office to sell me TSYS merchant account. Since I am an accountant, I have several clients that could potentially benefit from better rates so I gave him the time and listened. At the end of the day, I gave him some of my information and one client's information to take back to his office and work some numbers. Well, the numbers were higher than what we were paying so we said no thank you. Well, for 18 months they took money out of both mine and my client's accounts to the tune of over $3,000.00! And their answer to how we can get it back was to get a lawyer because they are keeping it regardless of the fact that we didn't sign up. I found the salesman's email (he doesn't work there anynore of course) and he agreed we never signed up and he tried to help get the money back and was told HE should pay us back personally. What kind of company doesn't stand behind their employees and customers?! Guess I have to hire a lawyer!

DO NOT DO BUSINESS with Global payments.*** If I could give a negative number, I would. We have had nothing but issues with them from the beginning. It should have been a huge warning sign when we were finding "mistakes" with fees in the contract versus what had been quoted to us. Fees not listed in the contract are constantly being added. These are not just nickle and dime fees. The added reoccurring monthly fees are hundreds per month. Then there are the quarterly added fees and the annual added fees. We were also incorrectly charged PCI noncompliance fees for over a year when we were in compliance. We have made numerous calls to try to find out what fees were, corrections that needed to be made, and follow-ups from credits due. When we initially signed with Global payments (also know as Open Edge), we were told and shown that we would save on average about $200 a month in fees. When doing a cost comparison, we found that in 2019 our overall credit card revenue went down from 2018 by 2.6%, but our fees went up 12.6%!

TSYS gave me so much conflicting information when I tried to transfer my account to the new business owner (after we sold our business). I was told to contact the sales agent. I did so in November, and was told my account would close in December. January rolls around and I am charged a fee. I had not processed any payments since 11/11. I call the company and our account was never closed, surprise. So I send in the form to cancel and they tell me only the original signer can cancel. I pull the document and I am the original signer. I am told by TSYS that I am listed as the owner but some other person is the one to sign the application, and that person has to sign the cancellation form. I had to send in copies of the original application because THEY HAD MESSED UP THE PAPERWORK! I have no idea the mess it would have been if I had not kept the original copy. Oh and it takes 30 days, so I was charged another (higher) fee again for not processing any transactions all because Robert Herzog (sales manager) didn't do his job back in November.
I would NOT recommend this company. They are sketchy! It's 3/1 and I still do not have any cancellation paperwork. Sketchy!

TSys has a nasty habit of adding "notices" to monthly account statements which have financial impacts (causing charges to appear on our account, without any other warning or notice (no email alert to managment; nothing). It's as if some new person in our accounting department who pays the TSys bill is supposed to notice fine print which has quietly been added to the end of our monthly statement and pass *** along to management to act upon.

It happened before with PCI compliance notices. Recently, their most recent egregious action was to add this to our November statement "Your FREE TRIAL of our customer intelligence suite is now live!...On your January statement, you will be billed $54.95 a month for continued access to our innovative customer intelligence suite, which will appear on your statement as "CE SUITE: INTELLIGENCE".

We NEVER asked for nor authorized the addition of their "customer intelligence suite".

They simply were going to add this "service" to our account and bill us for it automatically. Our only option was to call them by phone, wait on hold for 15 minutes, and talk to three different people to finally opt out of this "service".

I think quietly sneaking a notice of upcoming fees onto our monthly statement (at the end of the statement, in fine print) without sending any kind of email or other alert to the account holder is disreputable & disgusting Worse, is that it is apparently part of their business model.

This company is horrible. I have been a customer for years...I signed on with *** which then merged with***...which then merged with TSYS. My services were phenomenal with *** and ***, but as soon a TSYS took over...well, they are just crooked. I was sent an email from *** when the merge happened and was informed it would be a seamless transition and that I did not need to do anything. All of a sudden my fees are increased by minimum 30%...all the way up to 50% increase. I am a check/cash/insurance based company...and as a courtesy I utilized a credit card processor. But when I key in under 3k each year...and 1/3 of that is taken by TSYS...then what is the point? I called about the bloated fees several times...including the big sums of money being taken out of my account for PCI compliance (which I never had a problem with ***...but I was warned and had to take a test...not so with TSYS, they just took the money..no warning no test). I was referred multiple times and told conflicting information, until I was sent to get a rate review...where I was THROUGH EMAIL told information, that yet another "manager" contradicted? I have saved over 40 emails from this company as I have tried to get this situation rectified...even as far as to email with the legal department...whom obviously does not even check with TSYS employees to get their story straight. Even when I tried to reply to legal dept. email...somehow I am blocked from communication? Furthermore...I was told I would get a refund for some fees which never happened. I was told that my rates would go down, and they did not. The icing on the cake is going to the bank (I do not do on- line banking), and another over $200 is extracted from my business account? I called immediately and was told it was an "infrastructure fee"? They claim I was notified of this (which i was not)...and as debate ensued...I was told that it was in my account information. I reminded them that THEIR OWN staff had to spend extensive time even trying to GET me into my account since i had been locked out of it for months! Of course they "have no record of it" since it was done via phone. I then went on to insist that all communications were done through email, so i have proof...where they REFUSED to help me unless I called! As I said before 40 emails...and I finally called at this last event, where I am told they can only refund $100? I insisted to get full refund and speak to the superior, where I am told "we can only refund $150"? I again insisted on FULL refund of these ridiculous fees AND the promised refund from before...and I was told that the over $200 (which does not include the previous promise of refund) would be refunded. She wanted to direct me to cancel right then, but I told her 2 times, that I would not cancel my service until the funds were back in my account...since I do not trust them. I suspect that they want me to cancel my account, not refund, and then if I called to complain, they again, would have "no record" of anything. I have saved all of my email communications, as well as the HUGE fees I was charged by TSYS for a small business that contracted credit processing for nothing more than a convenience for clients. The customer service at TSYS is one of the worst I have encountered...only second to ***. I also had to ask the service lady multiple times to repeat herself as you cannot understand a word she says. They lie, and do not care about the merchant. It seems to me, that they have zero issue with losing customers. I am quitting this service as soon as my money is refunded...but I can guarantee, that will be an issue as well...as I have read the other reviews. When I quit, I will go close my bank account...since again, I do not trust TSYS to do anything they claim.

TSYS has proven to be liars and thieves.I have been charged $250 a month since 2/01 I evidently became non-compliant in February this year and since that date I have been charged $250.00 a month because of it. I was never notified in any way about this issue, or I certainly would have made the necessary steps to repair it. I spoke with one of their employees in early September and she walked me through compliance, and promised me that some of those fees would be refunded to me since they never contacted me about the expired compliance. Today I received a new statement and they still charged me $250 for non compliance. When I spoke with a different employee, he informed me that I would never receive a refund for the past fees of $1750.00, and that he was sorry that the fees were added again this month but he could not refund me anything. Basically they have stolen $2000.00 from me since February and refuse to do anything about it.. I am currently switching Card Processors however, I want other small businesses to be made aware of the dishonest practices of TSYS. Things are already difficult because of the mandated shut down of my industry, but now, my own processor has chosen to stab me in the back. I am devastated and they could care less. Thank you for this venue in which we, as small business owners can voice our complaints and warnings, God bless.

Company is charging a $125 monthly "PCI Non-Compliance Fee" for not filing an updated W-9. They give no warning, will not refund. Seems illegal. Help I signed up for credit card processing through "Central Payment" in 2018. Since it was recently sold to TSYS, the fees are out of control and they have no recourse for a small business that cannot afford these ridiculous and extraneous fees. They ask for an updated W-9 annually (even when there have been zero changes) and then debit accounts $125 each month where a new W-9 is not received. I was charged in September, October & November this $125 fee on a monthly basis. When I called to dispute the fees, I was told there were no refunds and no recourse. As a small business, the $125 fee monthly when my seasonal business is closed has caused my family great financial hardship. This feels predatory to us and after speaking to my Representative (that recently quit the company because of these antics with all of their accounts) the company cannot legally continue to charge these fees when there is already a W-9 on file. I have submitted a "Letter of Cancellation" to close my account but I fear I will continue to be charged these fees if they do not process my cancellation. I would like my $375 back if at all possible where these fees should never have been charged. If you need any additional information, please let me know. Thank you.

WHEN I WAS CONTACT BY TYSY AGENT HE OFFER TSYS PRODUCTS OF CREDIT PROCESSING AND BY MY CONVERSATION WITH HIM HE SAID THE WAS NOT CONTRACT AND I CAN CANCEL AT ANY TIME. HE SEND ME A DOCUMENT WHEN I STILL TAKING TO HIM AND DIGITAL SING THE DOCUMENT, TSYS IS SUPER HIGH PRICES IN CREDIT PROCESSING AND i DECIDE LAST NOVEMBER TO CANCEL TYSYS AND MOVE TO A BETTER COMPANY, WHEN i CALL TSYS I FOUND THE I WAS LOCK IN A CONTRACT AND A LEASE ON A CREDIT CAR MACHINE FOR 48 MONTH. THEN I TALK TO A PERSON NAME STEPHANIE AND SHE WAS TRYING TO TOLD ME THE SHE IS SORRY FOR ALL THE IN CONVENIENCE BUT IS NOTHING THE SHE CAN DO. STEPHANIE BEFORE SHE NOT THE I GO TO A NEW COMPANY FOR MY CREDIT CARDS SHE WAS WEN TO TO CANCEL MY ACCOUNT BUT WHEN SHE ASK ME IF I HAVE A DIFFERENT COMPANY AND I SAID YES THE SHE SAY THE WILL BE 500 US, CANCELLATION FEE PLUS THE CANCELLATION OF THE LEASE IS A EXTRA CHARGES. I WAS THO THE IT WAS NOT PCI COMPLIANCE CHARGE BECAUSE TSYS YEARLY WILL TAKER MY PCI. IN NOVEMBER I WAS CHARGE 125 US, FOR NOT BEEN COMPLAIN THEN i CALL BACK ON DECEMBER AND SPOKE TO STEPHANIE AGAIN AND SHE SAY THE SHE WILL RETURN MY 125.00 BACK PLUS I FOUND TO THE I WAS CHARGE 25.00 FOR W9 NOT COMPLIANCE WITCH IT WAS FRO JANUARY , SHE TOLD ME TO CALL BACK IN JANUARY TO GET MY MONEY BACK AND WEND I CALL THE SAID THE I DON'T GET NOTHING BACK BECAUSE I WAS NOT COMPLIANCE, TSYS IS A VERY BAD COMPANY.

Global Payment account via third party collection. I paid my account in full with understanding account would be DELETED with buraeu. Was not. I learned of my account with Global Payments for $2,000 from a third party collection agency. They informed me that if I paid my balance, they and Global Payments would file a deletion of the account with credit bureaus, given the negative impact the account would have on my file even in spite of paying it off in full. Of course, not knowing I even had an account it took me a couple of weeks to get the money together, and I paid the account in full before the end of 2019. The account was updated in my credit report to Paid In Full, rather than deleted like we had agreed. I called the third party (Crystal ***) who informed me that it was Global Payments that would typically update the credit agency. I called Global Payments and they refused to delete the account, noting "they are unable to do that". I asked for a supervisor, and my number was taken without getting a call back (have been waiting more than a week). I found on the Complaintsboard.com website other situations where Global Payments made representations they would file for deletion/removal of accounts, only to renege but then later capitulated when complaints were filed with the Complaintsboard.com. I would very much just like Global Payments to stick to our deal and remove the account (which was a mistake, and a one-time issue). Thank you

I once used this merchant services provider for a very modest sole proprietorship. I have not received services from them for years, and the business that I used them for no longer exists. They have continued charging me monthly fees for credit card processing even though I was not processing credit cards, and those fees have increased dramatically over the months, costing me thousands of dollars which they directly debited from my checking account. A few months ago, I called them to try to get them to stop, and they were not able to locate my account or stop charging me. Eventually, I had to put a stop payment on the fees with my bank, which was the only reason that the debits stopped. A representative from this company later stated that he would send me a check for the last few months of debits, totaling $456.00 -which should give you an idea of how much they have been charging me despite me not using their services- but to date, no check has arrived. This billing practice is clearly predatory and unreasonable, and they did not follow through with the modest resolution that they themselves suggested. I would like them to refund the fees that they have charged me for the full period of time that I have not been using their services, dating back to the month that they actually processed the last credit card transaction on my former sole proprietorship's behalf. I do not think it is fair or reasonable for them to keep money that they were debiting from me during the months that I was not using their services.

Cancelled contract in August . company failed to send correct documentation and alleged terminals missing. Being charged $254 per month Cancelled our contract with Global payments after 2 years of terrible service. We went through over 13 machines due to constant software and hardware malfunctions. They sent over the documentation for the cancellation process but claimed I still had 3 machines, in which I only had one. The account manager had previously sent over instructions on receiving a Purolator waybill to send the machines back. After claiming I was unable to fill out the form as I had only had one machine she mentioned that they would send new documentation over. I waited for a month for new documentation and received nothing. I checked my bank in October and found I was being charged $253. I contacted Global payments and they mentioned I had not returned the terminals. I had told them I was waiting for new documentation but they failed to send it. I was charged another $253 every month until January in which I was able to send back the machine. Global payments have stolen over $1000 from my company for their gross negligence and shoddy account management. I am still unable to cancel my contact as they claim I have their machines in which I do not. This company is stealing from a small business during these hard times and they do not care. I followed all the procedures they had asked, yet I'm still paying for their mistake. I'm sick of this company. I can send through all relevant emails of correspondence if requested

TSYS is our merchant services vendor. They sent me a notice of dispute after the due date, did not call back after 3x and now advise it is too late. TSYS is our merchant services vendor. They sent me a notice of a dispute made by one of our customers for $85 (plus their $15 fee) after the due date, did not call back after 3x and now advise it is too late to resolve. I received the first notice from TSYS via email on 1/5 advising of the chargeback; the notice had no identifying information, so I did not know who the customer was that submitted the dispute. I called the phone number that was provided and was told that the customer service area could not assist and that I needed to speak to the chargeback dept. The rep stayed on the line with me for 15 min and advised that the wait time was still 30 min and that he would give them a message to call me. I asked for their direct number, but they do not take calls. He assured me that they were just busy and that they would call me by the end of the day. They did not. I called the next day and had the same experience. After 20 min, the rep advised that I should let them call me back and not to worry. Still no response from them. I found an email address for the customer service dept and sent an email explaining what had happened and that my customer had received the service and that the dispute is incorrect. This evening I received an email advising that I was charged for the dispute because I had to respond by 1/2 (I received the first notice on 1/5). I want the $100 credited back to my account.

Sales *** entered our business a few years ago, when we originally had TSYS. The sales rep advised that TSYS was NO GOOD, and that he could get us with a better company who would give better rates. He signed us up with another company, which we had for 1 years. *** then left the company he replaced our contract from TSYS with and went to work for TSYS. *** advised us that he could write us a contract with TSYS and that we could pass on the processing fees to our customers, and that we would NEVER be charged any additional fees. Nothing was notated on the contract, and we believed *** to be representing the company in a honest light. Unfortunately, he was not. This company has continued to charge fees, and they advise of these fees in a way that clients do not see. Today I authorized my wife, to cancel this account. She called in and spoke with Keinshin. I spoke with Keinshin and gave her permission to speak with my wife, ***. Keinshin advised they could not cancel an account verbally. We ask to speak to the supervisor. We were transferred to *** who refused to allow us to cancel verbally. He advised we needed to send a letter. He refused to give the fax number for our cancellation letter-because he did not speak with me directly, however, I had already given Keinshin my permission for my wife to proceed with cancellation. This company is purposely making the cancellation difficult, in order to keep accounts. They want businesses to NOT cancel, and to slow their cancellation down, if not stop it all together. We are requesting assistance ensuring that the cancellation gets processed, and we received a return label for their equipment. We also want no further solicitation from this company. Their business practices are shady, and I can now see why they are rated so low, with the amount of complaints against them. We have emailed them a copy of this cancellation too.

I recently sign on to a company in my area that unfortunately uses Propay as the merchant services provider to handle credit card transactions. Each person is assigned a merchant account with Propay. I entered my information along with my banking account information so Propay can direct deposit funds i generate into my bank account. The bank i used was PayPal. After several months I started to generate credit card payment for services I preform. Propay was to handle the credit card transactions. I notice last week that I haven't been paid yet. I contacted the local *** informed me to contact Propay. All of my interactions with Propay have been handled by Propay in the most unprofessional matter possible. They informed me that they do not accept PayPal as a legitimate company. PayPal is the largest money transfer company in the world, but Propay states they are not legitimate.The Propay representative informs me that Propay took my banking information from the local company and did not enter it correctly. When Propay transfer money to my account with PayPal using ACH and the wrong account number, that *** entered incorrectly, the transfer didn't happen. Of course not, Propay used the wrong information that Propay entered incorrectly. ACH returned the payment and Propay then charged me $25 "fee". I called Propay yesterday, 7-5-22 at around 1 pm CT. I finally got Propay's representative to assist me to change my banking account information to another bank, Chase. I find out Propay had charged my account with them the $25 fee twice. I asked for that money to be returned, Propay refused and told me it was my fault since I had not "verified" my banking information. Their own website clearly states " YOU ONLY NEED TO VALIDATE YOUR ACCOUNT if you want to add funds from a bank account to your Propay account. You do not need to validate to transfer from your propay account to your bank account.". This has happen now twice, they stole $50.

Global Payment Check Services, LLC., on behalf of *** began calling me after I'd found a fraudulent *** Checking and Savings account opened with my personal information. I contacted Capitol One the same day it was opened and had both accounts closed. I've confirmed with *** on two separate occasions these accounts are closed and were never funded. This means it's the fault of the casino to have accepted the fraudulent check referenced on the collection notice. I've now had to put fraud alerts out to Chex System Services, the three Credit reporting agencies, and my own bank. Global Payment Check Services repeatedly called claiming a $100 check was cashed online at the gambling site. Upon speaking with a representative of the company who asked to verify my information and asked if the company could send me a letter to fill out and return in order to clear the collection so I agreed. This was a lie and they sent a collection notice with no method to dispute. I then sent an FTC fraud letter as proof I'd been a victim of identity theft and only after receiving this did they send back a second notice demanding payment or a notarized affidavit of forgery referencing this specific check (which there is no record of any check with ***) and a police report. This was not in any way communicated to me by the Global representative. They have not provided any information regarding what account this check was drawn from (if any) I'm fearful of having to find a Notary of Public(if this is possible) due to the COVID-19 stay at home orders in place for my county of residence.This does not seem legitimate or fair to me, and they are not providing any documentation of the charge, what bank, a copy of the check or any proof. This company is making false claims for people to accept under false pretenses their own process to clear the collection which puts undo stress, effort and requires hours of time and money to rectify. Product_Or_Service: Global Payments Check Services

I discovered last week that I was charged $49.95/mo from Jan-July and $69.95 in August for "PCI non-compliance". I never knew that I was out of compliance and the first time I got an email about staying compliant was in June '21 at which time I spoke with a rep *** and with his assistance, filled out all of the online forms to ensure I was in compliance. At that time, he didn't indicate that I was or had been non-compliant and I was not told that I had been charged since Jan the $49.95 fee per month. He and I spoke a few times that month and he was kind and helpful. He assisted me in getting some of the merchant fees reduced. I even asked what happens when one's system is out of compliance and he explained that this would result in a charge of $49.95 until one was in compliance- I made a mental note to avoid this happening. I filled out a survey for them recently and was contacted by another *** as I indicated on the survey that I felt that the new quarterly PCI compliance process was tedious and also that I was concerned about my ever increasing costs for merchant fees. It was then, upon looking at my monthly online statements that I discovered these monthly charges. He looked into the situation, spoke to his supervisors a few times, and was told that they could only refund me the charges for July and August and that there is no appeal. I was stunned, especially as I'd spoken to *** a few times in June and wasn't told that there was a former problem or that I'd previously been charged. Also, I would've assumed that I was in compliance in June as he helped me feel out certain online forms which took a substantial amount of time. This company has generally offered excellent customer service in the past and I would like to keep using them as my credit card processor. I am only seeking to get additional reimbursement for these charges from January- June that I feel are unfair. Thank you for your assistance in this matter.

Are use this company as a credit card payment processing server for my food truck, but we are not presently operating. I typically pay slightly over $16 and a service fee total it does not exceed $35 and some change. On November 2nd they charged me over $100 and said that I did not do something called a PCI survey, which I was unaware of because they never mail anything or email anything other than the same $16.34 invoice every month. I completed the survey in the following month I was still charged incorrectly so once again I reached out to them seeking a refund of the difference of what I was charged at this point it was my second refund request for the same issue. Then it kept happening because they kept trying to draft the money when it wasn't there for the amount that they were trying to draft for and it was multiple times in the month of November and in December as a result my business bank account was overdrafted for more than $400 for more than 60 days. I put a stop payment on the auto draft payment, but that doesn't mean that they couldn't credit my account, which they claim they tried to but due to a system issue on THEIR end with ACH they were unable to credit my account & would have to send a check. They have not tried to credit my bank account since I release the stop payment with bank. On January 1st I was advised via email and even prior to that, that the check was mailed, I am refusing to fill out the NACHA form because they JUST drafted out of my account, so clearly the account is active and they still have the information. I have even given them permission in writing to continue drafting from that account as long as it is the right amount. Because of the technicality with the NACHA form and the fact that I haven't filled it out, I feel as though they are saying they mailed the check but really didn't. Now they are going to contact the accounting department and put a stop payment on the check, the same check that I never received, the same check they claimed they mail three weeks ago and now want to issue another check instead of just crediting my account.

GA Lottery charging $20 for error on there end in Dec 2019 now owe $150 collection I wasn't made aware until of 3/12 to Global Payment. On Dec 1, 2019 I uploaded $20 to GA Lottery IHope Acct using a Capital One Acct, which came back "Unable To Locate Account" I resubmitted my acct# and got the same message. I then uploaded my Wells Fargo Acct and funds were uploaded successfully. However I recieved two emails stating both accts were uploaded successfully.I won $34 which was then uploaded to Capital One Acct. I was never charged $20 through this acct nor was I made aware of any further issues online. Few weeks later I get a call that sounded scammy from GA Lottery attempting to collect $50 bc they could not locate the account at the time. However I made them aware that the funds successfully came out of my Wells Fargo acct and I was able to play. They told me it was "okay" and hung up. I went to look into the iHope acct and seen there were no messages, no balance due. I looked at both of my bank statements and seen the $20 come out of my Wells Fargo acct and the funds uploaded to my Capital One acct. Couple days later I received an email from GA Lottery to be aware of scams from imposters. Which is exactly what I thought the guy was from the way he just said "Okay" and hung up. Never heard from them again. Never got a email, a message on IHope, no communication. Until today 3/12 I was contacted by Global Payments for me to pay $150 for the $20 balance that was "Never Paid". I addressed the issue with GA Lottery and they understood the error, and told me to contact Global Payment which they told me to contact GA Lottery. Both ends don't want to resolve the issue or admit there was an error! It doesn't make any sense as to why I would owe them $20 if they received $20. Now Global Payments doesn't want to cancel the debt which is nothing but fees and interest that nobody ever made me aware of! I was not made aware of any of the issues involving this account. Now they are wanting to put this on my credit. This is very embarrassing and does not make any sense. I would like for Global Payments to cancel this debt because it truly does not make any sense why I would owe for something that was paid, and for not notifying me until the interest was very high!

Tsys merchant solutions took money account omaha XXXXXXXXXXXXXX that should have closed once the bloomfield system took over this was a inside change april I moved my merchant account over to TSYS a rep name Dorci open my account sometime around aug/sept TSYS company had some type of inner company change of platforms I had no clue of this change. TSYS company acquisition of transfirst information I found on google today. these two companies computer systems do not talk to each. one has no clue what the other is doing. the platforms as TSYS calls it not friendly for a merchant solutions company. From sometime around aug 2016 my account was handed over from a omaha platform to the bloomfield platform by the rep without closing the omaha account computers did not talk to each and paper work did not find its way to the correct local by the employee of TSYS.. In the rep writing on the merchant machine is the information who we should connect if we had any question when she came in aug/sept and did the update this is when the rep change the platform. over the last few years I have called TSYS asking about charges and how to get my bill lower I had no clue that I was on two different platforms and I was getting charge for two accounts june I called and again asking about the bill a Man name Micheal had me read both bills to him and thats when he figure it out omaha and bloomfield at that time he had to send the information to the step above and would get back to me. I called back and Sesly closed the account and also sent a note step above I was told not just once but on a few of the many calls I made to refund my account in full I was told it was my fault and at best I could get 1-3 months back I called and called step above never returned a call or would talk to me at some point not at the time but weeks late a refund of $1498.95 was giving I am still asking for the remaining about I am only asking to be made whole I am not asking for interest fines or any fees I was told I would need to have the amount I wanted back they did not have that information. I should be grateful that I got anything back is what I was told.. TSYS hands are dirty its is TSYS that is responsible to manage its accounts and business not mine! if they did this to me how many others did this happen to. I should be made whole! they should refund my account asap not when they felt like it.. plus the sad note I am still with TSYS bloomfield side and yes I have called them and they cant help me yet they are same company...