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Gincci

Gincci review: Wrong size product sent 1

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8:37 am EDT
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I ordered a pair of boots from this company and the wrong size was sent. I contacted the company and they asked for photographs which I sent and also an email of the original order detailing the size that I had ordered. Initially they offered me a 10% refund and I could keep the wrong size paid of boots, I declined that offer and then they offered me 20% discount which again I declined. They then said that I could choose something else which I did and after several more email, the company are now not responding to any emails that I send. They sent the wrong size pair of boots as the order stated what size I needed and they are not keeping up with their end of the bargain by not either giving a full refund or sending another item in the correct size.

Country of complaint: United Kingdom

Desired outcome: The correct pair of boots in the correct size

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Barbara GrantCampbell
US
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May 20, 2023 2:40 pm EDT
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GINCCI IS ANOTHER SCAM COMPANY FROM CHINA. They ship from U.S. but are a Chinese operation. I ordered from this company after seeing an add on Facebook feed.