Georgia's Own Credit Union review: Customer service

I checked my online banking with Own on Thursday and realized I had three fraud accounts and they didn't stop them. I never shop instacart so they should know that wasn't me automatically and I don't live in California where the three chargers took place. I called the 1800 number last Friday and reported my fraud then I realized on Monday I messed one of the three fraud amounts so I made sure they had the theee chargers I didn't do. The fraud department should have already know all of my fraud but they didnt. Today I went into the bank thinking someone their could help me figure out when I would get my money and help me talk to whoever I needed to talk to since I lost a huge amount and they couldn't. I got hung up by the fraud department seven times which is beyond rude. The bank has their money protected by the government so I should get my money back within a few days not months. I shouldn't have had to give my old card number out before I could even get help. If I know my member id and social security and my birthday and address that should have been good enough. I need my money back this week since it was a lot of money and you are a bank with all of your money is protected. I shouldn't have to call 5 numbers to report my fraud.