The complaint has been investigated and
resolved to the customer's satisfaction
GE-Zurich Warranty ManagementNo warranty

I purchased an extended warranty from Home Depot. I have requested repairs on my washing machine without success.They have sent service techs that do not show up or bother to call to let us know they are not coming. They have looked at the machine tell us they need to order parts and never come back. they make appointments we take off work and they do not come. they will not work with us on Saturday's. We are told they do not have a company that will come out on Saturday's.We have been going back and forth like this for 7 weeks now. The last company that came ordered parts and we were told another two weeks before the tech could return. So we felt we had no choice. This past Saturday 6/15/08 after we were told by another tech that it would be safe to use the washer for very small loads such as undergarments, it caught fire in my home. It fill the lower floor of our home with rubber smelling smoke. Our alarms went off and the fire department call us through our alarm system to make sure they did not need to come to put out the fire. I called to report this fire to comsumer relations at GE warranty company and we were told we would have wait to Monday to talk to customer relations. I told the rep our house could have burned down but they did not seem to care. I am sure they got a good laugh after I hung up. I am outraged this mess. We also at the time had an attorney at our home going over some personal documents who witnessed this. When I spoke to the customer serivice person at GE-Zurich and asked them to send someone out to access the damage I was told it would take a week. they also refused to give me a voucher for a new washing machine until the tech sent them a full report that the machine was unrepairable. I do not want this fire hazard back in my house. I asked for a new machine to be delivered and they could pick this one up off the back porch. I was told they could not help me I would just have to wait until all the paperwork was completed. To me this is unexceptable. I have spent 7 weeks driving back and forth to a laudromat. Spending my money to do laundry besides the money for gas. We have lost three days of work without pay at $128.00 a day and these people have the nerve to inform me I must wait another 2 weeks before they can determine what they want to do about this if anything. If you plan to buy an appliance from home depot and they try and sell you on their warranty program do not bother it is not worth the pain and agony if something does go wrong. I am very distress over this whole incident but no one seems to care about hard working people that try and do the right thing. I have also contact HOME DEPOT and they could not assist they just tossed me back into the lions den to take care of this for myself. Buy the time this gets resolved it will have cost me around $700.00 they could have given me a whole new washer and dryer set for that amount of money. So the warranty they try and sell is not worth the paper it is written on. Do not waste your money at HOME DEPOT ON YOUR APPLIANCES OR THE LOUSY EXTENDED WARRANTY PLANS!!! I plan to also sell my stock with GE because of the way I have been treated during this whole process.


  • Do
    DonnaF16 Jul 21, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am on hold with GE-Zurich Warranty Management now. Again. Still.

    We have an extended warranty on our Amana refrigerator. The repairman came Tuesday, July 13, and needed to order a new compressor. 5 days to get the part. Got the repair scheduled for July 22, but we got a call that the part came in damaged (on July 20), so they need to re-order it.

    Wording on my contract clearly states, "Term Extension - The expiration date of this Contract will automatically be extended by the duration that the product is withheld from consumer use while being repaired." I have been calling GE-Zurich Warranty Management to make sure that this happens, only to be put on hold, and be misinformed by the "customer service reps" who tell me that I will be receiving a call back within an hour, only to have the "supervisor" tell me that the callback is within 24 hours, and that the manager is "too busy with other things" to speak to me directly. I want to make sure that the contract is extended as it is required to be.

    This refrigerator was purchased at Lowe's.

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