Garnet Hill – Anges quilt king size ( 1 comment)

In February of 2024 I purchased the Agnes Quilt. After washing it the material felt rough, but I decided to keep it to see if it would soften after time and washing. It didn't. I have another Garnet Hill quilt that's incredibly soft so I knew this was not normal. On 1/6/25 I had a live chat with a customer service representative. I told her I wanted to return the quilt as the material was not soft and she said the company has a 90 day return policy. I reminded her that Garnet Hill says on their website they will return a product for up to a year if it's defective. She then advised me to call customer service and speak to a supervisor. I called and explained the situation to a supervisor, stating that I would accept store credit or an exchange if she could not give me a refund. The supervisor then said that since the product is not "defective" she could not do a return. I was surprised by this, as in my opinion, if the customer says the material is too rough, then the customer should be believed and given the benefit of the doubt.