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CB Auto Parts and Repair Stores Review of Gander RV Madison
Gander RV Madison

Gander RV Madison review: Parts and customer service

J
Author of the review
12:39 pm EDT
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I had had so many issues with this, I called into the service line, started a case ([protected]) number with the company and now whenever I try and call it disconnects me. I am so much more upset now at this point. Long story short, we purchased a camper and there was a warranty claim made for a stabilization jack motor. No problem, we were told back in July the part was in so it took a while to get scheduled because we couldn't drop it off when worked best for us. We were offered same day service, I declined as to not over whelm the service team, so they said it would be a couple days then instead. So a week and a half goes buy and they FINALLY look at the camper and reach out to tell us they received the WRONG MOTOR? How do you finally take a look at the camper a week and a half after it being dropped off then finally realize it is the wrong motor? Now I cannot even get in touch with the complaint line as it hangs up on me! And to top it off the part is now 4-8 weeks out and with fuel prices as high as they are we not have to make two round trips and the dealership is over an hour away from us!

Country of complaint: United States

Desired outcome: I want my camper fixed as promised and my fuel reimbursed in my F250.

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