For years I have been buying you product in Full flavor 1lb bags and the last few months I have been very unhappy with the quality of your product. I have been finding sticks, big leaves, and the bags don't seem to be as full as they used to be yet the price keeps going up! I am just writing to let you know that in the future I will be trying other products until I find one that I will be happy with. I'm sorry that you will be loosing my business. Good luck in the future, hopefully you will take care of the problem.
Sincerely,
Deborah S. DeWitt
Company Business Name: Gambler Tobacco/ Republic Tobacco
Country of complaint: United States
Address: 2301 Ravine Way, Glenview IL 60025, Glenview, Illinois
Phone: 800-288-8888
The complaint has been investigated and resolved to the customer’s satisfaction.
i have been using your Tobacco Since 2015, my Complaint is upon your Menthol Brand, the smell, taste is not there, unlike an Premium Brand, when Bag is opened no Menthol Smell, taste is not there, i purchase your bags from an Store up the road from my House Keg&Cask E.11 Mile Rd.Madison Heights Mi.48071, will take bags back to Store, Store proprietor is not happy either, i use Tobacco fully, doe's not sit around too long, Staleness not issue here, ... to my belief Menthol is not being put within bags, other..., i do tend to sample bags prior to leaving store, i buy three large bags at an time, (16 oz.)the first of the Month, i really wish you would Correct this issue, your Rep.is not doing his Job right, you have issues at Factory not being told upon... Disgruntled...
I recently purchased an 8 oz. bag of Gambler Tube Cut Gold that had something mixed in with the tobacco that burns so hot and harsh, that it caused a coughing fit so severe that I blacked out while driving. I crashed into a neighbors carport causing more than two thousand dollars in damage. I will not buy another bag of Gambler tobacco, and I advise others to also avoid this poor quality brand in the future.
Yucky! I paid 25.00 for a bag of cigarette tobacco, and this is Pipe tobacco if I ever tasted it, it is Nasty leaves gross taste in mouth! Very harsh also I want my damn money back!
i am writing to you about hair and misc. debri ive been seeing in last 4 bags of 1lbs bags. ive been a loyal consumer for over 20 years . im hoping you can figure out where the hair is coming from, i purchase my bags from rite-aid in topsham maine.thank you and hope to hear from your company soon happy memorial day!
Do not buy gambler tobacco rolling machine I wasted hours and barely got 9 smokes it is a pos cant find website to complain I want refund I am buying the top o matic and zig zag with ky best u cant go wrong f u gambler
I've been buying Gambler Menthol tobacco and lately. It been dry it taste like none menthol I am unhappy Whit it. I won't buy any more of it .I pay $14 a week to buy our product Plus tubes..I buy it at the dollar store. In Pontiac Michigan on the corner of Perry and mlk Boulevard.
I am very upset about the bag of Gambler Gold I bought. It is so dusty and low grade that I bet I threw away about 25 tubes trying to roll 3 packs of cigs. Rolling machine doesn't even want to roll the tobacco. Wanted to roll more but got so aggravated I had to stop. Can't afford to throw away all of my tubes. I'm on SSI.
I've noticed I'm not alone with the complaints I have. The tobacco quality has dropped (stems and unknown objects). The boxes of tubes come noticeably short 5-8 tubes. Your quality control seems OUT of control!
Kris 56kkearns@gmail.com
Omg...omg..omg...me and my boyfriend have been smoking gambler pipe tobacco for 3 years and have always been happy...sometimes the tubes defective and cant use them and very so often the tobacco is stale, but ABSOLUTELY never came across anything like this. So, tonight were at the end of our bag. We always close th bag back up when finished. I open to roll the rest of them and what do I find...no lie it looks like skin of some, sort...so, we tore it in half and burnt it and smells terrible...NOT A PIPE TOBACCO SMELL.! UGH...WE ARE HIGHLY UPSET AND IM TERRIFIED...PLEASE @GAMBLER PIPE TOBACCO PLEASE HELP US.!
Lately The tubes that I buy are faulted. I buy gambler king size made from Republic tobacco. The tubes come unglued when you try to put them on the cigarette maker. At least half if not more of the tubes are no good. This is an issue because I pay around 4 dollars for a box of 200 and am lucky to get 100 tube that I can use out of the box...
why do same brand filters some fit some do not everything i have is tube cut what is the deal .ive been doing this for almost 10 years now one boxfo filters fit just fine .i go and another and i wast half of the box of filters trying to make a smoke this is not right im about ready to send every back and give up on your company i need an answer
Hi...i have been using gambler tubes for some time now..but lately i have found that the tubes are rolled so tight that i cant get them over the metal fill spout on my rolling machine...i use the top o matic machine...cant roll if i cant get the tubes on the machine...thank you for your time...ron slupecki
I also am a first time buyer to the Gambler tobacco and filter tubes. My complaint is like some of the others. The tubes were all mishaped, some crushed and I ended up wasting many of them. A big waste of money no matter how much they were. I found the tobacco with some stem which cut the tubes and hard to roll in my machine. I will not buy again, go back to the other brand. I know some like it but lost this one. 😣
I have been a gambler smokers for over 15 yrs. the past few bags i have purchased were not the quality i have been getting. I have atleast 1/3 of the bag was so dry ( like shake ) i could not even use it. I am not satisfied with your product and if this continues i will be forced to switched to a different brand.
I bought a box of tubes and they were all crushed and unusable I've used this and tobacco products for year's would like to see this made right
I tried Gambler products for the first and last time this week. It is the worst tasting tobacco I've ever had. It tasted like it had been swept off the barroom floor; dirt included. When I rolled it, the packing ability was unreal; it was either too hard to draw or loose enough that the head of the cigarette falls off in your lap if you're not paying attention. I will avoid Gambler products in the future and warn friends to do the same.
Dry old tobacco thats expired and still being sold leaves and sticks inside the bag of gambler pipe tobacco old tubrs w coupins expired for over 2 years still being sold. All bags from largest to small all dry and disgusting! I never seen such poor quality tobacco from any company but Gambler!
I have bought 2 rolling machines within the last year both of them have broke ! The plastic end you put the tubes on just crack an break off...I have tried to find a way to return the product but have found no way to do so ?
I been using your tobacco for 7 years. What in the world happened to your quality control? The tobacco seems oily and won't work in my machine. So now I am going to try other brands. What a shame. David
Recently I purchased a 1lb bag of Gambler Gold Tobacco as I do weekly from the Casey’s down the road. Got home and rolled about five cigarettes before lighting one up. Much to my surprise, the tobacco in the Gambler Gold bag was menthol. What a surprise as I hate menthol cigarettes. Lol very strange. I then dumped the bag out and rolled one from the bottom of the bag and same thing. Yuck! Just wondering if others have complained of this and had to pitch their bags also?
Non-Menthol Smoking Customer!
Hello, I'm certainly not a complainer for the most part, but I will only buy Gambler Turkish blend, my husband refuses to smoke anything else however once a week we buy the big bag. If our normal station is out, we drive 30 miles to the other town that carries it. 4 weeks ago we bought a bag, that was almost all powder lol dirty tobacco with tons of stick looking pieces, and little hard looking wood, it made us cough. We know things happen sometime, but every bag we have bought since is the same way, we are so disappointed in what we considered the best company with the best tobacco. It's been unsmokeable. I can't imagine what has gone wrong so much in the last few months that has made it the worst quality ever. I have taken pictures of it.
I have been buying Gambler silver cigarette tobacco 8 oz packages for about 10 years the last couple months they have been lightweight only getting about a carton and a half per bag compared to two cartons before.
Hello. We have been buying gambler tobacco for a little while now. We literally just spent the last of the money we had 9n your 16oz bag at a very reputable tabacco store. This tabacco, is absolutely horrible. The taste, how it is in the bag, and it's not what we have smoked before. It's a totally different taste as from the last time. I'm trying to get in touch with gambler. Wanted to see if I can get a refund. Totally disappointed with Gambler. Boooooo! Also, we've been smokers for a long time so we know what it's supposed to taste like. jenniferfleck82@gmail.com put Gambler tabacco in the subject or it will most likely be deleted. Thank you
Gambler used to be a great product but has gone downhill in the last few years. The tobacco sucks and constantly clogs my roller and the tubes are so flimsy no matter how much I pack them they just bend at the end. What the hell happened with your quality?
Gambler tobacco has lost quality! Lots of timber and always cloggs machine. I've used gambler tobacco, tubes and rolling machine for years but I've noticed the quality over last year has declined.