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1.5 84 Reviews

G4S Complaints Summary

10 Resolved
74 Unresolved
Our verdict: With G4S's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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G4S reviews & complaints 84

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9:44 am EST

G4S my interviewer walt

Nicoma Gayle

To whom it may concern, Mr. Walt is one of the worst representation of the G4S international

security company and brand. on the 30th day of October 2018, I Nicoma Gayle was scheduled

for an interview at 2900 Crystal dr, ste 510, Arlington Virginia 22202. My interview was

scheduled to start at 11:30 am and scheduled to end at 12 pm. The position was for a upscale

security Officer. I arrived for my interview at 11:20 am (ten minutes before my scheduled arrival

time) upon my arrival the secretary was busy with someone. At 11:25 am I was instructed to

sign in. At 11:30 am two individuals came from the office area to the waiting area. One of the

individuals was well dressed and well groomed in plain clothing. The other individual at first

sight appeared to be working for G4's with his G4's logo on his shirt and a G4's badge on his

belt. His pants was sagging well below his waist, so low that it created multiple layers from the

extra material sitting on his huge boots that he clank so loud when he walks. his shirt was

partially tucked, and appeared on him just as thuggish as his pants does.

His attitude is just as disgusting as his appearance. At about 12:15 pm, forty five minutes pass

the time when my appointment is scheduled to start the thuggish looking individual

mispronounce my name and then says to me " what are you here for? You're not here for

nothing! You didn't put anything down! You only put your name down!" His voice was very

loud and obnoxious his attitude was condescending and rude. Him being forty five minutes late

shows his lack of respect for time. During this forty minutes while sitting waiting, I watched him

idle at the secretary desk holding unprofessional conversation and answering the secretary

phone while the secretary was sitting at the desk.

Keep in mind my schedule interview started forty five minutes late and lasted five minutes of

this five minutes most of it was spent listening to Walt bragging about his bachelor degree in

homeland security, Him being a high ranking Navy officer he even proclaimed to be apart of

one of seal team six that killed Osama Bin Ladin. He also bragged about his many years with

G4's as a high ranking official. I couldn't get a word in, he ask me about myself and as soon as

I mentioned my associate Degree in Homeland Security he exclaimed! " only an Associate

Degree? " that's when he started the bragging. He looked at the Maryland address on my

resume in his hand and said to me that " I couldn't recommend G4's to hire you because you

live too far and furthermore G4's doesn't hire armed security officers without bachelors

degree".

I'm writing this letter not to be reinterviewed or considered for hiring at G4s but to shine light

on how comfortable Walt is at being a disgusting representation for the G4's brand; attitude

does reflect leadership and if Walt is the face and representation of G4's then this is most

definitely not a good look for the G4's company and brand. He was so unprofessional at no

point during our five minutes interview did he think to even introduce himself, so on my way out

I asked him what was his name because I had to know the name of the person representing

the G4's brand. And he told me that his name is Walt. As comfortable as he his at being

disgusting in G4's uniform it is a clear indication that this is a common practice for him to

behave this way.

Sincerely Nicoma Gayle.

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4:02 pm EST
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G4S sleeping security guard

Security guard caught sleeping on the job. According to G4S code of conduct caught sleeping is a DISMISSABLE offence.
His name is Donald H. Keep
License number 289744
Hamilton branch.
If this employee is not terminated immediately I will file several lawsuits and send photos to media outlets if this is not resolved internally. This incompetency and abuse of the system from Donald cannot go unpunished. Please let me know what you decide I will wait for a reaponse.

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2:29 am EDT
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G4S about the fraud staff of g4s company at new delhi, india

Hello, I am dinesh kumar sharma working as a head guard in g4s company at new delhi, india since 1996. My complaint is against the staff here who do not give me proper duty and bonus, they demand bribe for duty, they don't give the proper bonus. My personal fund also not fair by them. I request you to take action against the corrupt employee of your company.

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2:39 pm EDT
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G4S about a security guard

Today I have been treated in the worst way...I parked at lagoona mall today evening (10/10/2018) at around 19:30hrs..I wanted to buy something from the mall..one guard at the entrance walked to me and ordered me to remove my car. .I asked him why?.
He said it was a VIP section...I had parked in the normal parking area for all customers but because my car was a taxi, he said I didn't deserve to park there ...am well aware where VIP parking is and I could Tel I was parked in the general area .I asked this guard to call his supervisor which he did ...when the supervisor came, they first talked on the sides in their native language which I demanded they use English because using their native language is like gossiping behind him and so unprofessional...but my cry fell to deaf ears.i tried explaining to this supervisor on duty that where I was parked was right because am literate enough to differentiate VIP from general parking...the other guard even told me that I should go away and maybe come back using another car which isn't a taxi and then they would allow me...I felt offended to..this supervisor stood so low to the extent that he wanted to fight me over no reason simply because he couldn't accept my point...he went ahead to make even racist comments that people like should be sent back to their country..like really..this was too much ..I only asked him to just present to me his details/identifications because the matter was now above his capacity...the extent to which this supervisor on duty acted was so denim .how can he want to fight me for now Reason simply because he couldn't accept the fact that I had a right to park my car in the general parking as a customer only because it was a taxi then he personally felt I was the right person to park there.. something should done for this supervisor in question because he's so unprofessional and surely unskilful..both these guards really showed unprofessionalism, does and undermining a person they didn't know all because of the car I have used...I pray this complaint is followed up to detail...
Thank you...

Anthony
([protected]@yahoo.com)

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3:34 am EDT
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G4S schiphol airport body scanner security

I was put through a body scanner (which need to be banned as they created orchestrated terrorism to bring in this human body invasion) I was clear and told to keep walking like i'm a digital lab rat..! As I walked to pick k up my bag f, for no reason a security grabs my arm aggressively to the point there is a red mark on my arm... He then rubbed me up and down like a peodophile... He deliberately smack my groin with the side of his hands 3 times and covered my whole bottom with both his hands
I'm having him arrested today...
After we have to go through the eye scanner and face recognition like we are rats...
9/11 was created to bring in this biggest breach of human rights ever
This 5g smart grid microchip rfid technocratic takeover system needs to be stopped immediately.. It's founded on lies and is run by the evilest public enquiries dodging scum of the earth... Stop being a sheep!

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9:06 am EDT
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G4S cash collection

Contract number: 3404475.

We have a missing credit from our account. The collection was on 30th November totalling £461.23. The bag number from G4S was [protected]

No-one is replying to me. I have phoned and left messages. I have phoned and being left on hold for 10 - 20 minutes and still not got anywhere. The last letter I sent was on 30th July. I have not received a response.

I have spoken to the Council's Internal Audit team and they have advised me to take legal action.

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3:07 am EDT

G4S medical assessment 21/06/2017 custody record 42cy/1880/17 essex police hq chelmsford essex mr anthony curran

To whom it may concern, I have been advised by Essex Police to contact your selfs reguarding a medical assessment prior to police questioning.

As I have already put in a complaint to Essex Police, which is now directed to your selfs.

From my recollection I gave my personal medical history as far as I could remember. a lady then proceed to take my blood pressure, I remember her being alarmed by the high readings so much so that she took it again, Her concern was it was abnormally high.I remember telling her that I felt like I was about to explode, She then advised I go to hospital for a check up, and then explained that if I did it would delay my release.I remember telling her I just wanted to get on with it and get home.She then told me she would phone the hospital for advice.I was then taken to a cell.Some time later she came back with some tablets, I inquired as to the reason for the medication, asking was it to calm me down which she confirmed. While in police custody my wife phone essex police informing them that I had not taken my daily medication that day or had eaten anything.I take codeine, or paracetamol, Imigran for severe migraine attacks, also ranitidine for a long standing ulcer condition involving an emergency admission to southend hospital which was life threatening at the time.I do have to be very careful what I can and cannot take. I note from essex police that two of the drugs you gave me are detrimental to my condition.
During my questioning by essex police I felt bilious and had a migraine coming on, also I suffered from confusion.I never mentioned this to the officer as aging I justed wanted to get home.After my interview the lady came back and took my blood pressure again, again she was alarmed by the high readings suggesting I see my Doctor ASAP.

I don't belive I was in any fit state to have undergone a police interview, that I was put at a disadvantage because of my high blood pressure, and the medication prescribed. I belive my Human rights were not adhered to, that I should have been taken to hospital were upon my full medical history would have been taken into consideration. I know everyone was very respectful toward me but I do feel like I have been tortured for want of answering a few questions, that could have been done days later if procedures had of been taken, and the correct medication prescribed by my GP.

I would like to know what Doctor was phoned at chelmsford hospital, and what he prescribed.Did he see fit to interview a man with raging high blood pressure, or did he suggest drugs to calm me down. Mr Anthony Curran

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1:00 am EDT

G4S bank account no change new account no update

Dear  Sir/Madam  its Regrading For My Epf Problem Sir My Name Is Ranjan Kumar Sahu.I Was Work At  G4s Secure Sulation My Id No 319903, 2016 NOV I left G4s ..Now I Want To Apply My Epf By Online But G4s Secure Solution India Pvt Ltd Have Not Aprove My Bank Account Details Ple Sir I Request U It's My Bank Account No [protected]--IFCE CORD-UTIB0000114) .Ple Sir Update My Bank Account No Thank you
PF No-BGBNG/14766/115724
UAN-[protected]

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Update by Ranjan Sahu (Ranjan)
Aug 11, 2018 1:02 am EDT

Please Sir I Humble Request To You Please Change My Bank Account No Updated And Update My New Bank Account No.. Thank You

Update by Ranjan Sahu (Ranjan)
Aug 11, 2018 1:01 am EDT

Dear Sir/Madam its Regrading For My Epf Problem Sir My Name Is Ranjan Kumar Sahu.I Was Work At G4s Secure Sulation My Id No 319903, 2016 NOV I left G4s ..Now I Want To Apply My Epf By Online But G4s Secure Solution India Pvt Ltd Have Not Aprove My Bank Account Details Ple Sir I Request U It's My Bank Account No [protected]--IFCE CORD-UTIB0000114) .Ple Sir Update My Bank Account No Thank you
PF No-BGBNG/14766/115724
UAN-[protected]

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8:47 am EDT

G4S g4s staff member

I have become knowledgeable that a G4s staff member is working at Northampton Magistrates court with various previous convictions, from drink driving to criminal damage. How can this be allowed in your organisation- working with vulnerable people. Please can you look into this as a matter of urgency .. The name of the employee is Angela Matthews, currently working at Northampton Magistrates Court. Uk.

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4:22 pm EDT

G4S racism, in, g4s ashwaubenon wisconsin.

September 2016. My Name is Chesterfield WEalker, Jr. I am an employee of G4S Secure Solutions out of Myrtle Beach, South Carolina. After serving there faithfully, I transferred to the G4S office in Ashwaubenon, Wisconsin. I came up to Green Bay in July of 2016 for my initial interview for a full time armed flex officer position which got the position. I moved my entire family and household back to Ashwaubenon in September of 2016. Once I arrived I was told that I Bcould not got to work because a background chech had to be done which I had no problem with. Everything G4S asked of me I complied with, to this day I am still waiting for my position which I found out they did not hold for me. I know this is racial because there are no Black G4S officers up here and I wouild be the first. I feel that they dont want a qualified Black officer here in this office. I would appreciate this matter being looked into. September this year will be one year waiting on my job. I have been in contact wityh the Milwaukee office and they are not any help either. If this matter cannot be corrected, I have know choice but to get a lawyer and file a discrimination lawsuit and file for a Congressional investigation.

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2:20 pm EDT
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G4S schiphol airport security

I was sexually assaulted today by a Schipol G4S security guard.

This used to be a problem years ago, then G4S lost the contract and far better company ran it - when G4S had the contract I saw 2 people assaulted over the years, one of whom was a child, and I had very odd treatment myself. When the new company took over the problems vanished. Now G4S are back, so are the problems.

On 22nd March 2017 I went through the scanner at around 19:20 after arriving from a flight from St Petersburg, and it showed a yellow region on my shoulder and the rest of my body is clear. So why is the G4S security agent then touching my ball? This is plain sexual assault. When I objected, I found they had taken my boarding pass. What is going on?

G4S must screen their security guards to get rid of homosexuals as this sort of activity is absolutely unacceptable. They need to get rid of the perverts from that service.

The company that had the contract up to a few months ago did not have this issue. I never once was assaulted by them and never saw anyone else assaulted.

I will avoid Schipol until this is resolved. I have a KLM Platinum for Life card, and pass through Schipol weekly. Now, I will go another route until they can sort out the security to protect their customers instead of abuse them. When I told KLM staff of this, they said they have the same problem and it is very unpleasant. It is more than unpleasant, it is criminal.

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David Abel
, GB
Jan 12, 2018 12:08 am EST

.jan 12 2018. Just arrived at schipol at 4.00 am only to be dealt with by an over bearing g4s security supervisor who close a priority lane just in front of me without giving any explanation other than he was closing it ! This was probably due to the fact that he did not have enough 'personnel' to do their job properly. When asked for his name he gave me Jeff- that is all. The next arrogant employee was at the body scanner. Having come through 3 airports in 36 hours this was the first to order me to put my passport and glasses through the x- Ray machine., ! Her attitude was so overbearing and arrogant that I asked for her name but she walked off ignoring me and went to talk to another black uniformed colleague. Her training and superior attitude reminded me of films I had seen about other black uniformed guards but With less intelligence!None of them had any identity visible and all but one would not give me their names. All informed me when I wanted to report them they all had the same response, I don't care !
The sad part of this is whoever appointed this company G4S has not really looked into their history. Regrettably, it is again all about money . They charge a huge fee and employ the lowest class of employee at the lowest price totally lacking in logic or evaluation skills
I have forgotten more about security (40years in offshor oil industry) than they obviously know. It is a 'jobsworth ' situation and the saddest thing about the whole situation is that it is KLMthat suffers from the totally unacceptable behaviour and attitude of G4S. It is KLM ' s reputation that suffers - the national flag carrying airline of the Netherlands.
I regret that after accumulating over 800000 air miles I just might have to consider alternative routes from the UK for my overseas travel in future. The revised security at schipol is now the exact opposite than what was hoped to be achieved and will never be achieved as long as Companies like G4S are employed to carry out the airport security systems, totally unaccountable to KlM who pride themselves on their customer service. It is after all a very large number of KLM customers that are subjected to the bombastic, bullying and basically ignorant behavior of the 'Security ' staff in the pretense of safeguarding the public!
Perps the airport should conduct their own training in security measures, common civility and educate them that they are not members of a neo nazi police force !

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Y
Yellowthinking
, AE
Jul 27, 2017 12:42 am EDT

Location transfer security scanners at Schiphol airport
Member of the staff involved: Manager in charge of the section and member of the staff doing the checks

I am a frequent traveler and nearly never I felt like engaging in complaining about a member of the staff at any airport I fly to or from.

I am extremely annoyed about the lack of empathy at this airport towards the passengers that are traveling long distances and are tired and sometimes hungry.
I left Abu Dhabi airport at 1 am this morning towards Amsterdam and I bought some food for my breakfast because I don’t like eating in the planes and I cannot eat processed food.As my connecting flight to Madrid is in 4 hours I was hoping to be comfortable having my breakfast in the connecting area and eat.
When I went through security check with my hand luggage a very cold male member of the staff stopped me and requested from me to take away my breakfast. Before I left Abu Dhabi I also checked at Schiphol airport website what is and what is not allowed in the hand luggage.
The man said that I was to allowed to take liquids and I reply this is not a liquid, it is a banana pudding that you eat with a spoon! The man insisted that it wasn’t;t solid and because I refused to accept his logic I ask to call for the manager in charge.
A very old arrogant lady came with the decision already made, and did not want to explain me logically the reason to stop my breakfast and why there is nothing at the airports website about it. She said my food had to be properly sealed and with a receipt and that the rules are the rules and If this happened traveling in between eurepean countries it was ok, but coming from Abu Dhabi it wasn’t.Therefore the status of being a liquid changes to a solid depending of the country? This felt just as a very poorly excuse.
This is completely unacceptable and if baby food is allowed ( something you don’t need to bite) I don’t see why mine isn’t and while she insisted in saying that a pudding is a liquid, clearly this member of the staff didn’t make it through with honors in secondary school...

This has upset me a lot, it showed a serious lack of care and empathy, patronizing attitude and power abuse from the member of the staff at this airport.It has really make me consider not to fly again to this country and to complain largely in forums and to people about how miserable people are here.I am sure this does not apply to the whole population but someone should consider who to give the jobs when you have to deal with the public.

To summarize:
Airport personal is patronizing and inaccurate in their logic.We all know that rules are rules and they are subjected to interpretation. This woman clearly was only showing power and bossiness but very little logic and understanding.
My banana pudding cost me 20 euros! And I wish I could show you the way she through it away in front of her staff and the rest of the public. Clearly and unpleasant and unfortunate human being…

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5:51 pm EDT

G4S Diplomat luggage from afghanistan

Air Way Bill NO: 6029717WD From Afghanistan to United States
Date 06/24/2016 Security - # 001426 W A
Certificate Code No: [protected] DV Name of Sender: Brandon Guth
Name of Diplomat/Agent : Mr. Frank Silas Shippers Acct: No: 396412
Name of receiver: Jerilyn Ellen Breitkreutz
Head Office United Kingdom London / Wazir Akbar Khan, Street 6 Kabul, Afghanistan. No of Pkg/trunk-One brief case Gross weight 15KG
Carriage/Clearance/ Handling Charges: Yellow tag
Total Charges $4, 900, 00

Was I scammed? Supposed diplomat, Frank Silas, says he is being held by FBI, in Minneapolis, and I have had to Western Union funds to Cambodia, from the end of June till current date Oct. 2, 2016. One FBI agent, is trying to help him. I am so "drowning in debt" and scared.

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Marge?
, US
May 08, 2017 10:45 am EDT

I also think im being scamed i have been paying since sept and frank silas says i always need more. And ive paid over 18, 000$ and im still not getting it .and it weight is 15 pounds and is to beat tbe air port he tells me it is paid and them he will deliver and he needs more .he knew from my bank account and he got the whole 4000$. Now he wants more and it is to be at the airport here in wis at the moinee airport.so i need help to get

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10:30 am EST

G4S custody service airdrie

I was led from the van and was slammed against a wall while being led up the ramp. I had open wounds on my arm so I had my sleeve rolled up. In front of the desk, while cuffed to Davey, I was asked to roll down my sleeve. I said it had just started to scab and I needed to keep it uncovered. Davey said, " I`m not f-king touching that, " and aggressively pulled down my sleeve re-opening all my wounds. I was then placed in the glass box where Davey and two others made fun of me at every opportunity. This was systematic bullying. The scars on my arms were from self harm as I suffer from mental health problems.

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3:16 am EST
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G4S signature in blank paper

2013/11/06 g4s qatar is giving blank paper just written "BUSINESS ETHICS POLICY" on it to all the guards working for the company to sign it. After the question for what purpose is SIGNATURE being collect on blank paper individually, answer of all campboss, patrolling supervisers and inspectors are same "Order is from upper management level of the company so sign it". G4S is forcing all employees to sign in that blank paper. what is that paper? For what purpose they are taking signature? Are they trying to hide their employee's real situation who are residing in narrow accommodation nearly 2.5 sq metre per person ? Are they hiding approximately 14 hours of duty (transport+duty) for just a totall sum of QR 1350 per month? Are they hiding basic salary just QR 600 ? Are they hiding overtime payment QR3.6 per hour? Many more questions are to be answered by G4S qatar if agency's here in qatar or from international world investigate on this company. This company is always talking about the integrated management system with references to ISO 9001, ISO 14001 & OHSAS 18001 standards, if those international standard shows the recent management of g4s as astandard management then it will be shame for the others who actually deserves those standards. How long should employees be sucked? Where is the international society who talks about
HUMAN RIGHTS and ISO ?

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namsang
, NP
Jan 14, 2014 7:30 am EST

I faced the same problem and still struggling for exit... Why no Human rights and International Standard Organization are not investigating on this matter as they are violating the Logo and standard of ISO standards other organization? So, shameful to Qatar Government and embarrassing to us.

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4:09 am EDT
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G4S signature

Now a days we don't know what happened to G4S Management in Qatar. They are just crazy to collect the signatures from guards with no clear reason. Last time, they brought one commitment letter and G4s Camp Boss was forcing us to sign over there. He was threatening that if we don't sign then G4s will give us sweet chocolate in return. I read it... It was totally a fraudlent and embarrassing commitment on behalf of G4s Security. The commitment letter supposed to be with correct reason and attachment, as well witness personal nepal so we could understand what we're signing for... But there was nothing just a single blank paper with unadequate reason. Not once in a mont but every week they just need our signature...why ? Are we supposed to sign over there ? What do they do collecting our Signature? Is that mentioned onour contract paper? Or is according to Qatari law? Do they sell it in market ? or creating some worse issue in which we have to be responsible in the very future after signing? After doing 12 hrs. duty we have to sleep in the building and narrow room surrounded by industrial area where there is no good environment and no good care on our facilities(Worst unsafe toilet, no playing area, no recreation, no good surrounding, unsafe building with bad floor, AC installed unsafely etc.) for daily routine. All problem to be fulfilled by Security who are just struggling for QR. 1200.00 in Qatar? Who has to satisfy their Client on one hand and G4s management on other hand and their every senior in the site. Hope this comment will be watched by the concerned place. Thanks

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7:50 pm EST
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G4S salary

Our companyG4S Qatar W.L.L is a wellknown multinational enterprisehaving more than 6000 staff force and earning millions as profit. But still company provides poor salary for guards. Every private and public limited companies increases their workers salary according to the living cost uprise, but our company still didn't take any action for renewing the salary of guards. I appeals to the company management to take appropriate action in this regard and review the salary of guards proportionate to their living cost...

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G4S - confidentiality compromised

I submitted a complaint through the whistleblower hotline of Wackenhut with many facts including written statements, email, photographs and bank statements to possible security breaches on a U.S. military base in Kosovo. I was concerned for the safety of the military personnel due to the fact one of the Wackenhut security employees was involved with a...

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G4S - salary

We are working in G4S Security services W.L.L, Qatar from 2009.All private and public sector security companies incresed S/Guard salary up to 2000 QAR because of the uprising living cost all over the world.But our company provide us QAR 1000 + 200 as food allowence only. This salary is for 12 hour duty in 26 working days, and if we are working 30 or 31 day...

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6:35 pm EST
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G4S - dishonest company practices

G4s Wackenhut is a horrible security company to work for. In specific the livonia office in Michigan is a disaster. They are a company that do not respect the employees' rights or dignity. No matter how good you are, or try to be if it comes the time to screw you up they will be more than willing to do it. Those two women, Ms. Dennisse Pollington and "Sue"...

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8:23 pm EDT
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G4S - racism at work

G4S Security is only for Afrikaans -speaking candidates.It opened a new office in Ladybrand, in the Free State and only white employees are in the executive management and are being supplied by the transport of the company.No white employee is using taxi or his/her own transport.All white employees work without basic necessary required skills.But because...

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