FWM Laboratories review: unauthorized charges and fraud 647

FWM supposedly sent me some kind of Bio Labs cream, which I NEVER ORDERED OR RECEIVED! but they charged my bank account in the amount of $87.13 when I called them at [protected] they assured me I ordered it and had all my information and are puttin a trace on the package they said they sent but I never received. The address for Bio Labs cream is the same as Colon Zen which I did order.

I saw a recommendation of this product online on Dr OZ website and I went to their websie. The company was advertising a free order of their product called Resveratrol Ultra..with the only requirement of paying for shipping. I ordered and received the product and tried it a few times. Today May 1-2009 I found I have a charge on my bank account for $87.13 from CheckardExtremeRSV and I could not recognize the company. I called my bank and they told me to call them. So I did. I was told that somewhere it was mentioned that if I do not cancel within 14 days they will start charging me $87.13 a month until I cancel. I now know how some companies ripp off people. I am 73 years old and my income is pretty low.

After cheating so many people and embezzling them "FWM Laboratories" has again started business as:

http://www.noxedge.com
http://www.mojoblast.com

Beware of these URLs!

You can't trust them and should not order any products in order to prevent yourself from being fooled by these FRAUDS.

BBB.org Complaint Board Reference:
http://www.bbb.org/south-east-florida/business-reviews/health-care-products/fwm-laboratories-in-hollywood-fl-92012492

http://www.trustlink.org/Reviews/FWM-Laboratories-Inc-206034591

After cheating so many people and embezzling them "FWM Laboratories" has again started business as:

http://www.noxedge.com
http://www.mojoblast.com

Beware of these URLs!

You can't trust them and should not order any products in order to prevent yourself from being fooled by these FRAUDS.

BBB.org Complaint Board Reference:
http://www.bbb.org/south-east-florida/business-reviews/health-care-products/fwm-laboratories-in-hollywood-fl-92012492

http://www.trustlink.org/Reviews/FWM-Laboratories-Inc-206034591

After cheating so many people and embezzling them "FWM Laboratories" has again started business as:
http://www.noxedge.com
http://www.mojoblast.com
Beware of these URLs!
You can't trust them and should not order any products in order to prevent yourself from being fooled by these FRAUDS.
BBB.org Complaint Board Reference:
http://www.bbb.org/south-east-florida/business-reviews/health-care-products/fwm-laboratories-in-hollywood-fl-92012492
http://www.trustlink.org/Reviews/FWM-Laboratories-Inc-206034591

Did Not know if you knew this Just thought I would add it to try to be helpful to you.Your Credit Card Company should have a Website, They All do these Days You No Longer have to wait for a Statement to come in the Mail each Month you can go on line and look at your Statement to see Who is Charging What to Your Credit Card and You Should be able to Access that information 24 Hrs.A Day 7 Days a Week and You Can Print Out Your Statement.That will Allow you to Dispute UnAuthorized Charges alot faster So that Your Money is Going Where You want it to go.

Dear Mandy, The Very First thing that you need to do is call the Company that Issued your Credit Card and Dispute the Charges, Have them Cancel Your Credit Card and Re Issue you a new Credit Card, They should be able to Fax you the Forms that you will need to Fill Out, They Usually Require that Your Signature be Notorized, Fax The Forms back to them, and keep Copies of Everything.While You Are Disputing the Charges Your Credit Card Company Will Not Pay The Charges that are In Dispute.I Know this for a Fact as I am going through the Very Same thing Myself rite now.

After ordering 3 products totlling $6.93, credit card charges began appearing on my statement for several months afterwards. My cc company was able to have most charges deleted, but I'm still stuck with charges I didn't catch (last summer) and which only came to my attention recently. This is quite a racket they've got going.
Do not give cc info to FWM Laboratories, Lifecleanse, Lifeberry, Acai, etc.

I ordered online and than happened to find all these websites about Acai Berry being fraudulent. I rang yesterday (day 9 since ordering) and cancelled subscription they gave me confirmation number. I will be checking account regularly to make sure i don't recieve anymore charges. Hopefully not but unlike others i have had no problem contacting them the number on the reciept i recieved with the product just had engaged tone but number i got off the website got through 3 times without any problems. Number is different from above though so will check and post it on here.

I have been trying for nearly a year to get a refund for the product I mailed back at my expense in January 2009. I have made numerous phone calls to the [protected] number and have been promised to receive a credit on my credit card. It has NEVER happened. I tried calling today and their 24 hour support line is closed now and only open 9 to 6 weekdays Eastern Time. I live out west and have a job so when do I get to call again.? I am going to contact the state attorney general. This is a total rip off and SCAM! They should be put out of business.
Barb

I have been scammed by this company. They send me three Acia berry product to my address but with a wrong name. It all happened about six months ago. After receiving third bottle I realized that it is something that I am receiving that I didn't signup for. In the mean time I got about $300 charged to my credit card which belongs to my husband and I, but he mainly takes care of it. I called and got them to cancel the account and asked for the money back. Also, asked them if they need the bottles back which I didn't even use. They didn't want them back and said that will return my money in 30 days. 30 days gone by many time and I called. Each time same answer in the process. When I called this month, now they are saying that I was supposed to send the bottle back with an RM number. Interestingly, the Agent and the Supervisor 'Steve' won't trust me that they didn't want to bottles back last time when I called in Aug, Sep, Oct and on. So, I finally made a complaint to the Federal Trade Commission against this company. We all need to get C O N D E M N D this company as Cristal Jenkins said. The customer agents are rude and useless. Who can answer more on how to teach these sort of fraud companies some lessons?

Furthermore, Steve called me back from a number [protected] (called id Casa D) which I recalled and took me to Zoom Auto - car dealer company. CUSTOMER HARASSMENT should stop!

i need a number that i can actually contact someone with to cancel any further chargers to my account... can you guys help me out?

I work for said company and I must admit as an employee who has been there for some time this product and the business in itself is something very shady we have had numerous problems in regards to getting our own pay checks now they have given us a week off looks like the company is going out off business and probably re -open under a new name there is something absolutely shady and dis honest about this company wish you guys the best and hope that you guys do receive a full refund of monies taken from you

hi could you tell me the name of the company.
Because when i tried to find ultimate acai max. it tell the company does not exist
Please do the needful

i too got scammed! i just got my bottle of pills about 4 days ago and guess what found out today $89 taken out of my checking account did get a # from the bank to call [protected] talked to three different people who were very rude by theway and was assured my order was cancelled and after i sent the pills back the money would be put back in my account. i have a feeling i'm not going to get my money back and honestly i'll just be happy if it ends here. this is a total scam! PLEASE DO NOT ORDER FROM THIS COMPANY! you will regret it!

i agree. the exact same thing happened to us.

I am very sorry to hear you all had such a bad expirence with FMW labs, I work for the company and I never knew such things were happing. I've heard these things happen, but am truly supprised. I was recently on a call with a young lady who said she wasn't looking to recieve anything from us, due to the the fact she was charged tripple what she ordered, and a charge for several flat screen T.Vs on her card, she also went on to tell me that she only put in her contack info just to see if we were still on business. After I had spoken to her I started to do my own reseach and am not a happy camper.

fwm laboratories is a scam to all those who think they are a real company that is so not true my name is cristal jenkins and a friend of mine said she use to work there at 3000 green street hollywood florida they allowed them to use fake names so you know it ws to good to be true. the should be C O N D E M E N D

I agree with everyone that has written in. i bought the product, for .99 and then later charge 79.95 twice. then when you call to talk to someone you have to repeated everything over and over again, still not getting anywhere.My thing is if call to let them know that you was, over-charged. why can't you get your money back as quickly asthey took it. I'm really upset about this because, every cent is counted right now. People don't have this kind of money to just give away. IT'S NOT FAIR!.DISSATIFIED CUSTOMER

I too tried a 99 cent plus shipping and handling of Acai berry and Colon Cleanse. I received a second shipment which I returned. I just received my credit card bill where I was charged for 4 full price bottles of these products to the tune of $320! I cancelled my credit card and filed a charge. I called the company to cancel and was told that I would not receive even a credit for the returned products because I did not call the company before returning the products to get some code. I would also recommend that fellow fleeced folks file a charge with the Better Business Bureau and shut these guys down. This is the slimiest shell game I have ever experienced. Tomorrow I will call the Hollywood, Florida Police, Governor Crist and anyone who will listen. They have messed with the wrong person.

i can provide information about this company, i know where exactly they are located, what other products that is involve in this FWM company.

i can provide information about this company...

this company also ripped me off for 50 bucks for the hydrocleanse which i didnt order, I had tried to order a free trail and the bank declined the charged then was charged the 50 dollars. did you ever have any luck with a refund?

I also ordered these acai berry detox and life(Youth) cleanse and received them but when I tried to cancel within the 14 day free trial I have been unable to contact any one. Is there someone who can give me phone numbers to contact. On my recent credit card statement I have been charged for these products, so I would like to contact this company as soon as possible to cancel - otherwise I will have to cancel my credit card. We all know about these scams but when they appear on a legitimate site you think they would be safe.

Thanks dmcdonnell4@bigpond.com

Try [protected] or [protected] or [protected] to cancel. Good luck!

You can add my wife to the list of angry people with unauthrized charges. The credit card company response was about as bad as FWM. The credit card company told her to deal with it. GRRRRRRRRRRRRRRRRRRRRRR

I have also been robbed by FWM Labs in Hollywood, FL. I was trying a free trial sample it was supposed to be of ColonZen, which the price was $87.13 S/H 4.99 Discount of $87.13 so total due $4.99. This was on the page to print after you placed your order. Also at the same time I placed an order for Acai Berry Breeze, from www.berryslim-trial.com that was to cost me $4.95, they had an offer to buy 4 for the price of 2, but I declined that offer, but I received my Acai Berry Breeze, and was only charged $4.95. But the ColonZen I received two different phone calls to confirm my order, well I thought I was confirming the free trial offer, and as others have said, the people you talk to don't speak English very well, so it is hard to understand them. Well I received 1 bottle of ColonCleanse which is not what I ordered, the order wa supposed to be for ColonZen, the 2nd phone call was to confirm and to add Acai Berry Detox, and it wasn't supposed to cost that much, so in the end from FWM Lab I received 2 bottles of ColonCleanse, and 1 bottle of Acai Berry Detox, I was kind of confused by this, so I went online to check out my credit card bill, and found the following charges: 8/28/09 revampdetox $1.95, 8/28/09 revampdetxo $3.04, 9/2/09 xtremeberri $49.95, 9/4/09 hydrocleanse $39.95. So on 9/14/09 I called and complained and they cancelled my subscription, and gave me comfirmation #'s for the cancellation, I kept tell the man that I wanted a refund for the $49.95 and $39.95, but he said I needed to return the items, and I explained that I had ordered a trail sample and had paid for it, and that I hadn't received anything else to be charged the additional amount for, anyway he said he would send the information on to refunds. Well I received my credit card statement, and those charges were still on there, and then on 9/24/09 there was also listed Foreign Transaction Fee $2.96. So I called again and got into a heated argument with a man that couldn't speak English, and he kept saying that to get my money back, I needed to send the product back, and I kept telling him the same thing I had ordered a trial sample, I finally was so mad I just hung up. Then I called back, and got a woman whose English was bad, but I explained that I needed an address to send the product back to, she said I had to have some kind of R-#, so she gave me the numbers and an address so I'm boxing this crap up and sending so I am going to be out the shipping cost to send them back, so hopefully I get my money back. I told all of them how bad their company was, and how illegal this is, but since they are foreigners they don't really seem to understand when you tell them you are going to contact BBB, but all of us need to keep letting others know not to order from them, and hopefully they get put out of business. Oh I did ask the woman where they were located and she said Florida. When I got off the phone with her, I called my credit card company, and was told that they send things through Cyprus, that is why there was a Foreign Transaction Fee, and she also said they have all kinds of complaints about this company. She did offer to stop my credit card, but I told they were supposed to cancel any further shipments, hopefully I won't have to call her back and cancel my credit card. PLEASE BEWARE OF FWM LABS IN HOLLYWOOD, FL DON'T ORDER ANYTHING FROM THEM, THEY ARE A REAL RIP OFF, AND THEY ARE THIEFS.

WOW! I also encountered a fraud charge on my credit card account from this company! Luckily my charge card company, Chase Bank, had noticed this before me and called me wanting to know if I authorized this charge, which of course I did not. Had to cancel my charge card and have them send me a new one. Luckily, all charges were removed with my fraud complaint. My charge card company had alot of info on this company, which their products are NOT mailed from Hollywood, FLA but rather from India! The odd thing is I have used my "free" sample of the product Acai Berry, and it worked! Still will NEVER order from this company. SCAM, SCAM, SCAM! Anybody who got involved in this should call their credit card company, instead of trying to deal with the company where the products come from, and tell them there are fraudulent charges on your statement that were not authorized by you. Any reputable credit card company will help you with this, as mine did. MBD

This company needs to be put out of business. Rachel Ray, Oprah, and MSNBC all need to be sued for fraudulent endorsements. Next time they should just say bend over so we can screw you in the a$$ until you have to close your bank account because you are broke. With all the complaints they have on the BBB website how come nothing has been done to shut this scam down?

hi i´m from mexico and i order the free trial of life cleanse and later i read down a little letters thats says that if i dont cancel mi order in 15 days i will recibe this product every month could some body can give me the number to cancel it because i have one but i dont know how to dial, because when i call to this number it say that it didnt exit...

I too got ripped off. I tried to cancel today 8/26/09. I only had their product for 1 day and was charges the $87 +. Because they start the 14 day free trial from the day you order, it does not matter how long it takes for you to get their product to your door. If you do not get it for 2 weeks that is tuff luck on your part. You will be charged for the product like I was

I have read several of these responses and/or complaints . I have experianced the very same thing and I pray to the great Lord God Almighty that these people are stopped. For I believe this may be just another one of todays scam tactics! May God bless each and everyone that has been stolen or lied to and you get back all the enemy has taken from you!

I am finding the same problem. I can't anyone to answer the phone when I try to call and cancell the order. I never recieved the product either. I'm trying to make sure I don't get charged for the product. did you finally got things resolved.

I too ordered the trial of 2 different products. The trial samples did not even arrive during the 15 day period alloted and I assumed that the orders, for some reason, had not been processed. Of course, they arrived on the 16th day! Shipment was to be made in 3 - 5 days, which was sorely missed. I immediately called the customer service # given in the "Terms & Conditions" which I read carefully, and made copies of when ordering the trials and informed them that their free trial had not even arrived during the 15 day free trial period and that I DID NOT want any further product delivered. I was even given cancellation numbers and assured that nothing further had been or would be sent. Well nothing more has been received but my credit card bill arrived and had shipping charges (which I agreed to) but also had two $80-something charges, plus charges for Foreign Transaction Fees, which were never mentioned anywhere. I am in the process of disputing the charges in written form w/my credit card company and will close my account if necessary and do whatever is necessary to put an end to this company's fraudulent practices. My husband just happens to be a Fraud Investigator for the Federal Government, so I think FWM Laboratories has messed with the wrong people this time!

THEY CHARGED ME TWICE IN ONE MONTH FOR TRIAL WHICH I SENT BACK . AND PRODUCT I NEVER RECIEVED AND THEN THE NEXT MONTH HAVE CHARGED ME AGAIN FOR TRIAL AND PRODUCT NEVER RECIEVED CAN NOT GET A HOLD OF THEM AS IT SAYS TO CONTACT THEM AT BILLING @FWMLABS.COM AND GET T;HIS SITE SO TODAY I GET AN E-MAIL OF ONE REFUND COMING IN ONE TO ME IN THREE TO FIVE DAYS AND STILL OUT TWO MORE TIMES
6/8 $83.13
6/22 1.95
6/22 2.00
6/22 83.13
7/21 1.95
7/21 2.00
7/21 83.18 [5 CENT INCREASE]
ALL OF THESE TRANSACTIONS ORGINATED FROM THE SAME TERMINAL AFTER WAS CANCELED AND PRODUCT RETURNED WITH DELIVERY CONFORMATION.
TODAY HAS AN ACCOMPANING PHONE NUMBER OF
[protected] WILL TRY THIS NUMBER TOMORROW AND THIS WAS FOR REVISTROL NOT ACAI BERRY

I cancelled and just received a new shipment. I cancelled over 3 weeks ago!

I ordered the free trial, have never recieved it, was billed for the shipping and am now being billed $87.13 for another batch which I never ordered! I wish I would have read all the complaints about this company before I requested the free trial! I reached an automated message which supposedly canceled my subscription - which I never subscribed to - but I am going to go down to my bank and make sure there are no further charges as a precaution. Beware, this company is NO GOOD! If you really want to try the Acai Berry, you can find it at health food stores and GNC sells a freeze dried product that is supposed to be the best.

THEY TRIED TO GET ME ON THAT(87.13) AS WELL I CONTACTED MY BANK SAME DAY THEY POSTED, THE BANK CANCELLED MY CARDS AND RESEVARTROL ULTRA WILL NOT BE RECIEVING ANY MONEYS, I HAVE SEEN SO MANY BLOGS ON THEM, THEY R PHONIES AN WILL RIP YOU OFF! ONE LADY POSTED SHE HAD SAME PROBLEM AN GOT THEIR CRAP AN IT MADE HER VERY ILL, SHE HAD TO GO TO HOSPITAL, HECK IT HADN'T ONLY BEEN 7 DAYS AN THEY HIT THE BANK !LOOK OUT FOR THESE NUMBERS TOO THEY ALL BOGUS866-949-0138, [protected], [protected], [protected], [protected]

I order a "free trial" & was charged $39.00 plus some kind of international fee. I cancelled but kept recieving packages. The last one was a return to sender do not want. They charged me $87.00. I have called & called but they will not credit my card. They have a so called policy of not excepting return to sender - you have to have a RMA number which is rediculous. I think Florida should investigate this Company & they should be made to repay people.
Pat

maybe you would question the validity of this comp. if it was known that the state of new mexico has filed security violation charges

claiming the products have no value--and practice frauduently in their representation

question is if there is such a long history--then why has no action been taken on a federal level

after all there is new legislation and more enforcement available for internet security ?