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I had a horrible experience at this restaurant. I came to eat at this location with my family which includes two young children. After I ordered our food and was walking to our table I could hear the manager yelling at his employees in the kitchen. He wasn't just talking in a loud voice, he was screaming obscentities that I cannot repeat here.
I understand the restaurant was busy but our food took a very long time. At least 25 minutes before we got our food. After we got our food the fries were cold, my burger was way overcooked with grease all over the paper in the basket the burger came in. There was no lettuce stocked and no ketchup. The Mountain Dew fountain did not work either. What made matters worse is when I went up to get fresh fries and get my burger redone the manager (he told me his name was "Bob" ) yelled at me saying I orded my burger med-well and that's what it was. He continued to argue with me until finally remaking it.
Instead of handing me the new burger he slammed it down so hard on the counter the burger almost flew out of the basket. At that point I told me wife to take the kids to the car. I asked the manager for a refund but he refused. When I asked for his manager's number he told me he was the top guy and I could go no higher up than him. Words were exchanged and then he threatened to call the police on me. Another group of customers left the restaurant when I did. They were shocked at what they witnessed as was I.
I called the other Boise Fuddruckers and the GM there told me Bob was her friend and he may have been "stern" but in no way did he yell at me or his employees. She refused to give me any other number and told me I needed to deal with Bob to get a refund.
I will never eat another Fuddruckers again. This was the worst experience ever! And their burgers really are not very good. If you are going to advertise that you have the world's greatest burger you better back that up and provide some good customer service along with it!
The complaint has been investigated and resolved to the customer’s satisfaction.
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WE JUST EXPERIENCED SIMILAR CUSTOMER DISSERVICE, WRONG ORDER FILLED, AND WERE OVERCHARGED, IN THE FUDDRUCKERS ON SPRING HILL ROAD IN VIENNA, VIRGINIA
Dont waste time on the peons, write a letter to the executives and complain. Always get the name of the top execs when you have a complaint. Go to Hoovers.com
President Bryce King
President Matt Pannek
CEO Peter Large
Fuddruckers
5700 S. Mopac Expwy.
Ste. 300
Austin, TX 78749
I purchased a half off depot gift certifcate for $25 that had NO expiration date on it. When I tried to use it, the manager said it expired and they couldn't except it because the code was "out of their system". He only offered us 15% off and told me I would have to deal with Half off depot to resolve the issue. I complained to Fuddruckers on their website but they ignored me! Beware- they will cheat you!
The Fuddruckers on Louetta Road in Spring, Texas will not respond to my complaint of them serving poor quality meat patties, in stead of fresh meat like other Fuddruckers locations serve. I have also filed complaints to Fuddruckers home office through their web site and have received to response.
I over heard one of your employees refer to a fellow veteran as a baby killer. I will be taking my business else where. I can not support a company that employs such people.
We are family of four . Ordered 4 meals received only 3 . I had to share with my wife her dinner
Embarrassing, plus my son order a shake did not get he has to go to the counter as we re leaving. I took to another restaurant to get his shake
I don't think I want to go back neither will return our neighbors in myerland area in post oak