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KinderCare Education

KinderCare Education review: they doesn’t care about the safety, looking for help about behavior. office management fail.

M
Author of the review
8:15 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

When I decided to transfer my grandson to Kindercare, I did because I used to worked there. At that moment the Director was fine and help me about my grandson. He start in the 3 yrs old class. No issues. But They changed teacher like crazy in that classroom. When He start in VPK everything was fine no issues. Even I was requesting help for counseling she never look for one. Since August 2017 until March 2018 everything was fine. I don't know what happens with him. His behaviors changed a lot. They start calling me and they start to send him home. One time in one week they send him 5 days in a row. I found all the help with project challenge, private clinic and home counseling. One day when I was call the asst. director told me that she was scared because my grandson open the front door to the parking lot but she grabbed him before he get outside. Because is he got outside she need to report to licensing, they can loose the NAC, the teachers can be fired but never mention nothing about the safety of my grandson. I reported to the Director but Ithink she didn't report it. Well the teacher start taking picture with her cellphone to my grandson and send it to me without ask me also the Director. I reported to their boss but still the same. Cellphones and no uniforms are the new thing at Kindercare. On his birthday she desenroll him because He was a danger to the center but when I went to pick the voucher at nap time was a child jumping around the room, desk, etc. But he was there. They discriminate with my grandson because he was a foster kid, getting help for ELC, but the center Director wasn't able to help was easy kick him out. I request the assessment and was so wrong. They need to train the teacher how to assessed a child they did that assessment when I requested. Because they asked me for 24 hrs. They forgot I worked there for7 yrs and I know by memory the curriculum, rules and regulations, health and safety. I don't know what the corporate wait to go an check that center. I hope cellphones are not allowed and they can wear the uniforms again. Because at least I don't know if they is a teacher or someone from the street.

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    May 21, 2026
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KinderCare Education Category
KinderCare Education is ranked 3 among 7 companies in the Primary and Secondary Schooling (K-12) category