The complaint has been investigated and
resolved to the customer's satisfactionResolved Founders Insurance Company — accident claim#[protected]
resolved to the customer's satisfaction
I was injured as a result of an auto accident in which your insured was at fault. I was eastbound on Touhy in the right lane, when Alina Kowalski suddenly pulled out of Nagle, where there is a stop sign for traffic on Nagle, into traffic on Touhy, and struck the passenger side of my car. On file should be a copy of the Founders Report of Accident and claim, which further describes the accident.
When your insured hit my car, I was thrown against the inside of the driver's door. There is a small indention in the door panel where my elbow hit the door. I had pain in my neck, lower back pain, and pain in my left shoulder as a result. I had a contusion on my knee cap, an abrasion on my left elbow and an abrasion on my left shoulder. I had to stay off work for three days due to the pain. It was painful to kneel for at least a week, and the pain in my lower back continued for about two weeks. The neck pain and muscle strain continued for several days. I went to my doctor's office, Western Springs Family Center, that day, and was prescribed pain medication, which I took. And was told not to go to work for the next two days, as well as that day.
I have submitted the breakdown of all the medical bills, medications, car rental agreement and lost wages as a result of the collision, which totaled $884.35. I believe $2000 for the pain and suffering I experienced is reasonable.
I have filed a complaint with the BBB case#[protected] and on 1/7/09 they received a response from Lauren Mc Farland claim manager. Her response was they are awaiting proof of lost wages from my employer. I told her that the lost wages form was faxed to them on 8-21-08.
On 1/27/09 I spoke to Lauren Mc Farland about my claim, she had indicated that a check was sent to the body shop for the rental re-imbursement. What I cant understand is why? I don't live their. She called them to find out if they still had it, they didn't, so she cancelled the check and re-issued a new one to me which I received a month ago. I also signed a release form for my medical records on the date of the accident 7-2-08.
I have repeatedly left messages with the claim manager and rep. I don't understand why its so hard to call with a follow-up call or update on the claim. I want to settle this claim, I fell this organization has been dragging their heels to pay out compensation.
Please contact me as soon as possible
9438 Commons Dr
Hickory Hills, Il 60457
[protected] cell number and best way to reach me
date of loss: 7-2-08