Fortegra reviews and complaints
Warranty service for furniture
Purchased an electric recliner on 12/16/2017 and also a service contract for 5 years of protection from date of purchase. Fortegra [protected]) is who was to service this contract. After 4 separate calls to them and being on hold for 30 minute to 1.5 hours on each call, I am now told they can't fulfill my contract due to the furniture business I bought the furniture from is now out of business. My claim number is 1562706. I asked for a full refund of $269.99. They are choosing to only reimburse me a partial payment because the contracted repair man came out to look at the chair only to tell me he couldn't fix it. They did not fulfill my contract as I now have to purchase the part, pay for shipping and pay someone to repair my chair which should have ALL been covered under my contract. They are only supposedly paying me a refund of $204.99 and I want a full refund do to additional costs I am having to pay out of my pocket.
Thank you
Kim Cooley
[protected]
Country of complaint: United States
Desired outcome: I want refunded the full contract amount of $269.99
Adjustable bed frame/mattress firm
I bought an adjustable bed frame at mattress firm november 2019 and their 10 year warranty. March 2022 the frame no longer worked, I replaced the batteries in the remote control but that didn't help. I called mattress firm at the location I bought it and they referred me to the extended service contractor "fortegra". I called them and they connected me to another company called palladio who said they would get back to me within 48 hours and they wanted a photo copy of my receipt and a picture of the bed, I provided this information... They never got back to me. I called fortegra again and they sent someone else out from a company called furniture solutions, he arrived 2/14/22 and determined the remote control didn't work and he would issue a report. I waited 1-2 weeks and called fortegra again and received no help. I called 3/2/22 they stated the claim had been approved on 2/23/22 and they will be replacing the whole base but it would take another 2 weeks for me to receive a voucher to bring to a mattress firm store for a replacement, they also gave me a phone number to call to check on the voucher, I called that number but got many prompts to enter my information including serial number and model number which I did not do since I have already done that. I called fortegra again 3/9/22 and again told them of this on going issue and they returned my call later stating they had called corporate headquarters and I will receive a voucher within 24-48 hours. As you can imagine I no longer have any faith in this company and predict I will continue to get the run around with their red tape
Country of complaint: United States
Desired outcome: i want a replacement base at no cost to me
I am a customer who purchased insurance for my furniture through Room to Go. Recently, an unfortunate incident occurred in which my child accidentally drew on our sofa with a ballpoint pen. According to the insurance policy that I purchased, coverage is supposed to include accidental damage caused by ink from a ballpoint pen. However, when I filed a claim to address the damage, it was unexpectedly denied. I was quite surprised and disappointed by this decision, as it contradicts the terms outlined in the policy. It is important to me that the terms of the insurance I purchased are honored, and that accidental damage, such as this one, is covered as stated.
This company is horrible. I purchased four stools from Rooms to Go with an extended warranty. Everytime someone attempted to sit on the stools the screws were so small that they would pop out. Three of the four stools came apart. The tech came out and said that the stools were poorly made and that he would suggest repair or replacements for the claim. However, the claim was denied due to "no apparent fault of the manufacturer" but due to supposed "damage to the frame". This company is not concerned about the value of their customers or great customer service. Their mission is to look for inconsistencies or wiggle room out of the contract so that they don't have to own up to the flaws in their product.