Ford Motors, Louisville Kentucky plant review: Waiting on new ford escape ordered 9 months ago

We ordered a ford escape hybrid in February of this year. At that time we were told that it could take 8 to 10 weeks for delivery. There was also a possibility that it might be completed sooner since we purchased the Escape on the Ford A plan. We were told Ford sometimes pushes the A plan ordered cars faster since that plan is for Ford workers and retirees. We were impressed to hear that we could track our order on the Ford vehicle order tracking site.

Per the Ford site, our order was confirmed on 3/8/22. It went into production on 9/8/22 and completed on 9/26/22. Since that time the Ford Vehicle Order - Tracking Status says; "Your vehicle has been built and we are arranging shipment to your dealer. This step could take a few days to a week."

Also the salesman gives us updates every 2 weeks. First update was that the car would be delivered to the dealership by October 15th. The next update was that the car would be delivered to the dealership by end of November. This weeks update was that there is no update, it hasn't shipped yet.

Our new car has been sitting at the Ford Louisville plant waiting to be shipped to the dealer for the last 10 weeks. Is there anything you can do to help me get my car?