FirstKey Homes review: Worst rental company ever

We are currently renting from FirstKey Homes. We have had multiple issues with this home since resigning our lease last year in October. First issue: Our home was without heat for 26 days from mid-January to mid-February. During the ice storm and the snowstorm that we had. We had my young stepchildren (5&8) staying at the home with us during the ice storm. FKH sent out 3 different vendors for quotes before finally agreeing to pay and replace the unit. I had to miss 7 days of work to deal with this issue, and it has put me behind. I had to call and demand portable heaters for our home; they were not freely offered. They only provided three units, each covering 200-300sqft. Our home is 2400sqft, which left majority of our home with no heat. We were given instructions via email to not sleep with fireplaces or portable heaters on. Most days we woke up to a 51-degree home. Our power and gas bill were largely impacted by this as well. FHK told me I have to reach out to the utility companies...hat they have someone come out to assess the damage and make any repairs. They sent out multiple vendors for quotes... again. Someone came out to clean the carpet. Then another vendor came out to stretch the carpet and lay it back down, as well as sand down over the mold growing on the baseboards and put a fresh coat of paint on top of it (this was on January 28th). My husband went into our guest bedroom on 3/10/2026 and heard water but didn't know from where so he looked in the garage and it was dry. He checked our crawlspace/basement, and our hot water line has been POURING water. Our floor joists are soaked and covered in mold; the insulation is falling from the ceiling. We have now had 2 vendors come out to check out the issue and give their bids and we still do not have a solution while we are stuck breathing in mold. I'm positive our water bill and gas bill will reflect this. FKH does not treat these emergency situations as emergencies and leaves tenants in uninhabitable homes.

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